The young Burmese mother had given up trying to communicate with doctors and nurses through the hospital’s occasional face-to-face interpreter. She had been in the hospital with her sick 18-month-old baby for several days and was overwhelmed with frustration at being unable to express her concerns and to understand what was happening. Fortunately, her story ends happily when the nurse interpreter that had been provided over a VSee video conference during previous visits happened to be in the hospital. Unfortunately, a large number of patients with limited English abilities in the U.S. are unable to get the medical care they need because of the lack of skilled medical interpreters.
But it doesn’t have to be that way. In Allen County, Indiana, Continue reading