Challenges of Skype and Google Hangouts for MOOCs

Guest Post by Sankalp Garud - a 16-year-old problem solver, math whiz, online learning evangelist and entrepreneur.  You can watch his educational videos on http://YouTube.com/tapthetech

I’m glad I can write this post at a time when the education system seems to be in a transition phase. With the development of great free online tools like Coursera and the Khann Academy, the Internet is fast penetrating into our learning routine. However these courses are still in need of video chat collaboration tools that can make online group study sessions effective and social.

How Online Education Changed My Learning

There are many reasons why the Internet is proving to be great for education, but access, irrespective of caste, gender, time zone etc., is the number one factor that makes it an ideal platform for learning. A few years ago (slightly more than 2, to be precise), I started watching Khan Academy videos. Beginning with Trigonometry, I watched almost all the videos that taught topics in my school curriculum. After that, I moved on to Pre-Calculus and then Calculus. I was about two years ahead of my peers  in math. The videos not only made me ‘feel good’ about myself, but they also gave me confidence in Math. I became much more comfortable with the easier material in school. It seemed like a piece of cake!

The need for Video Chat + Collaboration in MOOCs

Last year we saw significant development of MOOCs or Massive Open Online Courses. These were world class universities giving their lectures for free. The best thing about MOOCs is you can pause videos whenever you are struggling, rewind and relearn — without any embarrassment. (I think that the pause button is the single most revolutionary command when it comes to MOOCs). Unfortunately the videos alone won’t do the trick. The “social collaboration/ interaction” part was missing. How could we make online courses more interactive? How could we humanize the cloud classroom? How can students collaborate with the instructor and his peers? These are questions we still are trying to solve.

Among popular MOOCs such as edX , Udacity and others, Coursera is by far the most successful mainly due to two reasons: 1. It’s free 2. It has more courses. I have successfully completed one MOOC on Coursera with distinction, Introduction to Mathematical Thinking (IMT), by Dr. Keith Devlin of Stanford.  An interesting fact came to light after I took the course. I realized that the most effective learning that took place in the course happened in the discussion forums. I entered other MOOCs, and it was the same thing. So, collaboration matters!

But discussion forums can be a pain, especially when you want to type something like x^2+1 = phi.  This is annoying to read as well as to interpret. Most of the web forums are still developing support for math.  Coursera has already developed them, yet it still feels inorganic. Human beings are used to seeing people and talking to them, and eye contact is key. Video Chat could be a potential solution!

The failure of Skype and Google Hangouts for online collaboration

While I was taking IMT, I joined a Skype study group. That was my very first attempt to collaborate through video chat. Needless to say, it failed. We couldn’t do anything, just a few small video chats here and there and that was it. So even though IMT was successful due to the discussion forums, the video collaboration just didn’t work out. Perhaps you could blame the math for that – how do you ‘discuss’ Number Theory without having any screen sharing or something similar?  There was also a tool called StudyRoom, basically a whiteboard sharing software. It showed some positive signs, just like the discussion forums.

After IMT was over, there was a long time before my next course would start. I decided to take random MOOC’s at that time, just for fun, not totally committing all my resources to them. I started taking Duke’s “Think Again: How to Reason and Argue.”  This course was the first one to incorporate Google+ Hangouts as an official study collaboration tool. The day Hangouts was introduced, the video chat rooms were totally full of students. I struggled to even get into one due to the 10 person Hangout restriction. The first time I got chance, I was welcomed by some of my coursemates there, in subsequent days we also talked about studies. Sadly, in about a week, you could hear a pin drop in the chat rooms. Did Hangouts also fail as a study tool? Yes, but not as badly as the previous time I tried video collaboration with Skype. At least we attempted to study. In fact, there were positive signs for video chat collaboration.

What were these tools lacking? First of all, both Skype and Google Hangouts are not meant for studying full time. If there is an ideal tool, then that tool has to be dedicated to studying. StudyRoom looks good, but it restricts you to whiteboard only.

What the perfect study tool needs to have

1.  For the purpose at hand, it needs to be geared towards full time studying

2.  Intuitive. In the sense of not very geeky or hard to use, because a history major, for instance, won’t care about the ping rate.

3.  Should know to handle time zones! (boy, isn’t this a major problem, especially when there are due dates and stuff)

4.  Quantitatively speaking, screen sharing, annotations, group discussion facilities (With and without a host) are the things to be included. I don’t think it should take long for such an ultimate tool to exist! But wait, the list isn’t over,

5.  Should provide motivation for people to use them in some way. Now this last point, perhaps is an idiot’s point. But for some strange reason, people don’t want to go to Skype, especially when the intention is to study. Compare this to studying in a park with green trees around to studying in a dark closet with some mice and cockroaches around (I needed to get that contrast, sorry). This motivation can be anything: an elegant UI, ability to buzz each other, ability to explore with new people on the same concept and get help from them or something entirely different. The tool which achieves this last point, I’m sure, will be the future of online video collaboration.

Thank you!

Sankalp online education and video collaboration evangelistSankalp Garud is a 16 year old boy living in Mumbai, India. He likes math and computers in particular. Fascinated by the potential of MOOCs and online education, he also wishes to be a part of this revolution. He has been actively using educational resources, from Khanacademy to Coursera, right from their early days.
His personal youtube channel is http://YouTube.com/sankalp35  while he has currently assembled a small group that will be making educational videos posted on http://YouTube.com/tapthetech

Young Entrepreneurs Love VSee!

 

NUS iLEAD student entrepreneurs

Students from the National University of Singapore visit VSee – “V” for VSee!

Last week, a high spirited group of entrepreneuring students from the National University of Singapore (NUS) came to visit our office. As part of the NUS innovative Local Enterprise Achiever Development (iLEAD) program, they were on a trip to visit innovative companies around the world (like VSee) and be exposed to various startup cultures.

Milton, VSee CEO, shared with them how VSee was started and the thought processes that went into designing VSee to make it a simple and effective tool.

The students asked many insightful questions and gave us important feedback on our sign up process – overall a great session!  They were impressed with VSee’s simplicity for getting work done in comparison with Skype, Google+ Hangouts, and WebEx.  They were especially amused to learn that Google Venture’s chief designer wasn’t able to use Google Hangouts to do design work with his 100+ portfolio companies – since Google Hangouts is a great product, but not designed for creative people to get work done.

A second group of student entrepreneurs from China and Singapore also visited us on the same day as part of the Youth Entrepreneurship Alliance (YEA). YEA is an international non-profit organization established in 2009. It aims to promote entrepreneurship, leadership and business networking across different geographical districts worldwide.

One student, Lincoln, suggested we should take a group photo using the VSee video feed. This was the result!

YEA student entrepreneurs in a VSee call

A screen shot of YEA students in an HD VSee call

See how VSee is able to send 2 HD video streams for an immersive conference room experience.  VSee’s bandwidth requirements are so low, you can get 2 HD videos for the same bandwidth of a single HD video in Skype or Google Hangouts!

iLead student entrepreneurs pictured:

1 Chin Fushi Vanessa
2 Chng Yi An
3 Gregory Chew Bo Wen
4 Hong Chengfeng
5 Lau Xin Ling
6 Lee Mei Yi
7 Li Yilin
8 Naomi Tay Yi Lin
9 Ni Xiqin
10 Nicholas Ang Teck Choon
11 Nur Iman Izam Bin Othman
12 Paul Antonio
13 Quek Yuen Xian
14 Rahul Rajeev
15 Shambavi Krishnamurthi
16 Srinath Nalluri
17 Suvrata Mohapatra
18 Tang Weigang, Mark
19 Yang Kai Ting
20 Jacky Yap
21 Ritesh Angural
22 Joshua Lurdes Newman
23 Lee Tun Leng

YEA student entrepreneurs pictured:

1 Du Yijun
2 Ren RuiYun
3 Lai Laifeng
4 Royston
5 Liu Linkun
6 Jiang Haiyang
7 Zhai Lizhu
8 Swetha Narayanan
9 Shen Shen
10 Chen Deshun
11 Wang Runyu
12 Diao Jing Wen
13 Zhang Qi
14 Zhao Lingfeng
15 Liang Jiawei
16 Guo Chi
17 Wu Guoping
18 Song Yupeng
19 Luan Qi
20 Li Shuting
21 Lu Tianshu
22 Sheng Lu
23 Qian Chen
24 Alex Zuo Xiao

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Why AirTime Is Struggling: The Science of Video Chat

airtime video chatAirtime is the latest venture of Napster co-creators and entrepreneur superstars Sean Parker and Shawn Fanning.  However, just four months into their video chat foray, and these masterminds are floundering in the same snafu that has muddled many a great mind since even before the first public videophone was developed in 1936.

The key reason: hard human factor limits.  For real-time video chatting, research has shown that people have little patience with low visual quality, video delays, and poor audio-video sync, just to name a few factors.  Airtime, like nearly all social video conferencing tools (e.g. ChatrouletteOpenTok [aka Tokbox]Tinychat) made the mistake of picking Flash which does not meet the human factor requirements for video chat and video conference. This bad video experience is killing Airtime’s service right from the get-go.

Airtime began as a “family-friendly version of Chatroulette” (i.e. minus nudity) and has evolved approaches over several iterations.  Jenna Wortham, technology reporter for the New York Times describes how it currently works:

After a user signs up for Airtime through Facebook, the service analyzes the user’s profile and pairs him or her with willing strangers who have similar interests. They can then chat and watch YouTube videos together. Airtime can also be used as a simple way to video chat with Facebook friends. Since its introduction the service has rapidly introduced features to let people leave each other video messages and get video reactions to items they post.

Source:  Airtime, A Pedigreed Start-up, Is Tested

I am a big fan of Sean Parker and Shawn Fanning, and I think their intuition about the compelling nature of Airtime as a medium that allows people to discover and meet new people online is right on.  Finding ways to remove the “nudity” that sunk Chatroulette wasn’t a bad call either.  But at the end of the day, video chat must meet the basic human factors requirements.  If they give up on Flash now and dig deep into the science of conveying visual conversational cues – then I think they will have a great company!

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Blue Jeans = Skype + Polycom: Water And Oil Don’t Mix

oil and water don't mix

photo credit: bitjungle

Blue Jeans Network is a hot video conferencing startup that has been gaining a lot of attention even since before the public release of its product earlier this year.  They raised $23M from a set of A-list investors with its cloud-based solution that aims to bridge any video conferencing platform from any device anywhere including room-based Polycom and Cisco, desktop Skype and GoogleTalk, and mobile Skype and Android tablet.

I had the chance to drop by their booth at the Enterprise 2.0 Conference last week after I gave my talk and was quite impressed with their demo.  They showed me how beautifully Skype linked with Polycom on both desktop and tablet.  The video quality was good, and overall I thought everything was very well done.

The Blue Jeans video conferencing User Experience

However, when I examined the design of  how they make calls and share applications, I realized this is where Blue Jeans had issues.  Continue reading

A Great Customer Service Experience Can Be One Click Away

Summary:  An example of how a one-click Skype call improved my customer service experience, and how a VSee video call with screen-share could make it even better.

Yesterday afternoon, after discovering that my tires had been slashed, I was online trying to figure out if my insurance policy would cover the damage. (Yes, BIG, annoying bummer, but fortunately I telework!).  I wasn’t having much luck because they wanted me to get an account online first, which I really didn’t want at that point.

Well, lo and behold, I noticed this little link that said something like “Click me for a free Skype call.”  I’ve seen plenty of live chat links for Continue reading