VSee Update Version 3.3.1 – Various Improvements

VSee api update release

Last week, VSee released new versions for Windows, Mac, iOS and Android.

The new version numbers are:

  • Windows – version 3.3.1
  • Mac – version 3.3.1
  • iPad – version 3.5.1
  • iPhone – version 2.1.1
  • Android – version 1.7.1

Changes include:

All clients:

  • Improved audio quality for low bandwidth connections.

Windows:

  • Added “Home” button control for Logitech PTZ Pro webcam.
  • Added support for Logitech GROUP PTZ webcam.

Mac:

  • Fixed bug where text copied from Microsoft Word is pasted as an image in chat.
  • Fixed unresponsive contact list functions when sending/receiving files.

Android:

  • Fixed crash when tapping back button twice after app share has been received.
  • Set default video resolution to medium on older Android devices for better performance.

Embedded VSee:

    Non-Windows platforms:

    • Ignore extra exit command if the client is already quitting or logging out; otherwise, saved credentials will be lost.



This release is not a required update and does not break compatibility with previous VSee clients. If you have any questions about this update, please don’t hesitate to let us know.


– – – – – – – – – – – –

To see if you are on the latest version of VSee:

Windows  – Click the Help icon in the address book –>select “About VSee…” and see if it is the newest version. VSee will download the newest client for you (which will show as a checkmark in task tray icon). Simply restart the program to use the updated VSee.

Mac  – Click “VSee” top menu and choose “check for updates.”

Please contact VSee support team if you have any problems, questions, or suggestions!

Telemedicine Improving Access to Healthcare in the Philippines

pampanga-group-shot

I’m not sure what we expected when we first stepped into the GALA Shelter for street kids. But we were surprised and touched by how well-behaved and respectful the children were. They greeted us with big smiles, and a polite “Good Afternoon,” then touched our hands to their foreheads – a sign of respect to elders in the Philippines. They quickly ran to set up chairs for us to rest, even though we didn’t have time to sit, .Continue Reading…

VSee New Release Version 3.3 – Audio and Chat Improvements

VSee api update release

This week, VSee released new versions for Windows, Mac, and Android. The iOS versions of this release will be coming soon.

Changes include:

All clients:

  • Improvements on audio and video:
    • Improved lip syncing
    • Improved video quality
    • Fixed video frame skipping
    • Improved automatic quality control for low bandwidth networks.
    • Saves remote user’s audio level if it was changed by the slider on remote video window.
  • Improved loading time for large contact lists
  • Fixed auto-login failures when credentials are saved.

Windows:

  • Added support for sending images through chat.
  • Added support for dragging and dropping a new user to an existing group chat.
  • Improved UI appearance and scaling on high resolution.
  • Improved UI for starting group chat.
  • Added new menu for in-call group chats
  • Green VShare button may be moved horizontally.
  • Added option to delete chat history on chat window.
  • Fixed crashes on exit.

Mac:

  • Added support for sending images through chat.
  • Fixed problem where showing extra shared area while using multiple monitors.
  • Fixed various chat UI issues and improvements on chat text.
  • Fixed chat bubbles on OS X 10.7 and OS X 10.8.

iPad:

  • New user interface.
  • Fixed various UI issues on split screen mode.
  • Added support for saving and sharing images received on chat.

iPhone:

  • Added support for saving and sharing images received on chat.
  • Fixed various coloring issues.

Android:

  • Fixed app share selection on Android Marshmallow.
  • Various fixes on the user interface for a better user experience.
  • Improved video views.
  • Fixed camera orientation issue on some Android devices.
  • Fixed crashes when starting or receiving a call.
  • Fixed issue with permissions on Android Marshmallow.
  • Improved video quality on rear camera.

Embedded VSee:

  • Display name instead of username on call history, statistics window, and remove user option on end call menu.
  • Removed green VShare button if screen share is disabled.

This release is not a required update and does not break compatibility with previous VSee clients.

– – – – – – – – – – – –

To see if you are on the latest version of VSee:

Windows  – Click the Help icon in the address book –>select “About VSee…” and see if it is the newest version. VSee will download the newest client for you (which will show as a checkmark in task tray icon). Simply restart the program to use the updated VSee.

Mac  – Click “VSee” top menu and choose “check for updates.”

Please contact VSee support team if you have any problems, questions, or suggestions!

VSee Philippines Medical Mission: Telemedicine Helps Orphans and Street Kids Fly

telemedicine consult teen

For the last few weeks, the VSee Manila Team has been busy prepping for a VSee medical missions trip in the Philippines. It’s been a super exciting opportunity for us to impact the community with the possibilities of telemedicine.  For this missions trip, we set up two health screening camps, July 14 and 16, to do live telemedicine screenings for patients. The first camp was held at the Gala Shelter (an orphanage for about 20 children) in Angono Rizal. Everything went beautifully!Continue Reading…

2016 HIPAA Survey: Are Your Mobile Devices HIPAA-Compliant?

hipaa compliance electronic devices 2016

Health care workers are getting better at protecting patient information, according to a new health care survey that shows small medical practices and medical billing companies are becoming more compliant toward Continue Reading…

Join the 1st Annual Future of Health: Telemedicine and AI Symposium in Ho Chi Minh City

VSee Telemedicine and AI conference

 

The U.S. Consulate in Ho Chi Minh City, the Ho Chi Minh University of Science, and VSee are hosting the first annual Future of Health: Telemedicine and AI Symposium in HCMC on July 8, 2016.

Join telehealth and AI experts, doctors, policy makers and startups to discuss what’s shaping the telehealth market and how telemedicine innovations are changing healthcare delivery and opening up opportunities for better healthcare everywhere.

Limited seating available. Register early here:  https://vsee-achcmc.eventbrite.com

Continue Reading…

VSee Partners with Fruit Street – Changing Health Care Through TeleWellness

Fruit Street CEO, Laurence Girard with VSee CEO, Milton Chen at the ATA Conference

Fruit Street CEO, Laurence Girard with VSee CEO, Milton Chen at the ATA Conference

VSee has partnered with Fruit Street, a rising star in the new field of “telewellness.” Fruit Street brings together the newest telemedicine technology, wearable devices, and mobile applications to prevent and treat lifestyle-related disease.Continue Reading…

5 Reasons Why VSee Wins at the ATA 2016

VSee dominated the ATA 2016 Conference! Here are 5 things that made VSee stand out on the exhibit floor:

1. Featured on Digital Health Live @ CES: Newest telehealth solutions for virtual care!

Attendees came away from our booth excited about the possibilities VSee solutions offered. From medical device streaming for urgent care centers, the $5 otoscope for home care kits, and real-time data dashboard for patient monitoring. Even the Digital Health Summit @ CES interviewed Becky and Milton to film all these latest solutions.

booth pic

2. A winner of the ATA 2016 Exhibitor Contest

Thanks to all those who used our link to register for the ATA Exhibit Pass! Because of your help, VSee won 50% off 10×10 exhibit booth for next year and will be listed as a featured exhibitor at ATA 2017! Next year, we aim to win the Grand prize.

AI Talk

Chuck Parker, MD, Beyond Limits Healthcare Global Lead, “Can Computers Be Caregivers? Artificial Intelligence in Healthcare”

3. Back-to-back mini-tech talks for 3 days straight!

We had 14 speakers giving 17 tech talks during the 3 days of the ATA show! Attendees got to learn about the latest innovations in artificial intelligence, non-touch technology, holograms, and video for virtual healthcare.

You can check out the talks here:Continue Reading…

VSee Partner HAWA Brings Wellness to Employee Healthcare

HAWA Magazine Cover VSee is excited to share that one of our telewellness partners, Health As We Age (HAWA), was recently featured in the “Healthcare Innovations” issue of the Lake Houston Business Matters magazine. It was selected as one of the creative and practial solutions that are helping to meet the rising costs of healthcare in the US. HAWA has been servicing employers nationally since 2014 as a leader in the emerging telewellness market.Continue Reading…

Try VSee Multi-Device Streaming and Remote Camera Control Free for a Limited Time

VSee has some kick-butt properties that make it uniquely suited for healthcare. Two of these are

  • multi-device streaming and
  • far end camera control

These features make it simple and cost-effective for universities, hospitals, urgent care, and telehealth startups to do things like telestroke monitoring, triage for ER / trauma cases, and routine care.

For this month only, you can try out these VSee telehealth features at no extra cost. They are usually only available with a paid subscription at $299 per month. Just download the free VSee app at https://vsee.comContinue Reading…

VSee Helps Elizabeth R. Griffith Foundation Stay on the Forefront of Zika Care

15544482901_26a6b7bbd9_o

It’s been almost two years since infectious disease expert Dr. Gavin Macgregor-Skinner first started using VSee to help stop health epidemics. Back then his team was on the ground in West Africa, fighting the Ebola outbreak. While Ebola is still a concern for them, they have also turned their attention to a new threat – Zika. They have been working on a needs assessment for the Zika virus in hospitals and labs across five countries, which they just finished in April.

You can check out Dr. MacGregor-Skinners C-Span interview on handling the Zika virus here.

Dr. Macgregor-Skinner is the Global Projects Lead at the Elizabeth R. Griffin Research Foundation and the Director of Global Disaster Response at Harvard’s Beth Israel Deaconess Medical Center.

With his wide experience in public health and emergency response, he was one of 18 experts whose research and contributions resulted in the recent report titled “Effective Public Health Communication in an Interconnected World: Enhancing Resilience to Health Crises,” published by KYNE and News Deeply. In it, he highlights technology platforms that were deployed on the ground in West Africa. He singles out the power of VSee telemedicine, which enabled physicians to monitor Ebola patients from thousands of miles away. VSee’s telemedicine platform meets all his criteria for communication platforms of the future:

  • strong visuals,
  • user-friendly design,
  • round-the-clock availability, and
  • easy-to-access portals.

You can read the full report here.

The VSee team is grateful for the amazing work of people like Dr. Macgregor-Skinner and glad that we can contribute new telehealth technology that is helping to save lives.

VSee and Arc Devices New Partnership to Bring Connected Health To Consumers

ARC Devices thermometer

VSee is happy to announce a new partnership with Arc Devices – the leader in non-touch digital thermometry.

The partnership aims to bring together the latest in non-touch digital technology with VSee’s simple telehealth platform for  the world’s first wireless connected thermometer embedded into a remote patient monitoring kit.Continue Reading…

Don’t Miss VSee Tech Talks at ATA 2016 – Lenovo, Seton, and more!

ATA 2016 Conference is coming up in just a few days and VSee has a special treat for you at our booth #2021!

1.  Three daily door prizes including Lenovo tablets and a FitBit.

2.  Invited guest speakers including Kristi Henderson, Seton Healthcare VP for Virtual Care & Innovation and the ATA 2015 President’s Award recipient, Tom Foley, Lenovo Director of Globlal Health Solutions, and Laurence Girard, CEO of Fruit Street (telehealth wellness platform)…see our full speaker schedule below.

3.  Best of all, you can have fun with us FREE  by getting your ATA 2016 Exhibit Pass with this code EXHVIP2016. Register here.

 

Sunday, May 15

5:00 pm:  Milton Chen, PhD, VSee CEO, “Bird’s Eye View of  VSee Solutions in Healthcare”

5:30 pm:  Richard Newell, MD, CEP America Director of Quality & Performance, “Telehealth for ER”

6:00 pm: Laurence Girard, Fruit Street CEO, “”Lifestyle Telehealth and Clinical Research”

Monday, May 16

10:30 am: Richard Newell, MD, CEP America Director of Quality & Performance, “Telehealth for ER”

11:00 am: Thomas Foley, Lenovo Director of Global Health Solutions, “From Wrist to the Cloud”

11:30 am: Kristi Henderson, Seton VP of Innovation and Virtual Care, “Making Innovation Work for Healthcare”

12:00 pm: Asif Ali, MD, MD, Cardiologist & xTV Chief Medical Officer, “After the Telemedicine Visit”

12:30 pm: Elizabeth Gross, ARC Devices Director of Communications, “Non-touch Technology For Gathering Health Data”

 1:00 pm: Erika Chuang, PhD, VSee VP of Product Management, “Designing for Healthcare: The VSee Roadmap”

 1:30 pm: Joe Ward, xTV CEO, “3D Cloud TV: A Holographic Telemedicine Solution”

 2:00 pm: Darren Sommer, DO, MBA,  Innovator Health CEO.  title “Rounding of the Future and Military Telemedicine in Afghanistan”

 2:30 pm: Milton Chen, PhD, VSee CEO, “Bird’s Eye View of  VSee Solutions in Healthcare”

 3:00 pm: Kirk Heath, MD, Surgeon & President of ModioHealth, “Improving Patient Waiting and Follow-up Experience Via Video Content”

 3:30 pm: Jessica Albere, iHealth Labs Director of Business Development, “iHealth Today and Future” 

 4:00 pm: Ravi Kamepalli, MD, Univ. of Toledo Clinical Assistant Professor of Infectious Diseases “Telemedicine’s Role In Infectious Disease And Wound Care And Technology Leap Frog For Healthcare In India

 4:30 pm: Blake Wehman, Iggbo VP of External Operations, “Uber for Home Blood Draws”

 5:00 pm: Erika Chuang, PhD, VSee VP of Product Management, “Designing for Healthcare: The VSee Roadmap”

5:30 pm: Laurence Girard, Fruit Street CEO, “”Lifestyle Telehealth and Clinical Research”

6:00 pm: Simon Bruins, VSee API Guru, “VSee SDK for Telehealth Apps”

Tuesday, May 17

10:30 am: Richard Newell, MD, CEP America Director of Quality & Performance, “Telehealth for ER”

11:00 am: Laurence Girard, Fruit Street CEO, “”Lifestyle Telehealth and Clinical Research”

11:30 am: Quan Vu, PhD, Ho Chi Minh Univ. of Science Vice Rector, “Telemedicine & Artificial Intelligence in Vietnam”

12:00 pm: Erika Chuang, PhD, VSee VP of Product Management, “Designing for Healthcare: The VSee Roadmap”

12:30 pm: Simon Bruins, VSee API Guru, “VSee SDK for Telehealth Apps”

1:30 pm: Chuck Parker, MD, Beyond Limits Healthcare Global Lead, “Can Computers Be Caregivers? Artificial Intelligence in Healthcare”

HealthPartners Chooses VSee For Telehealth Partner: A Case Study

healthpartners telemedicine cart

If you’re looking for ways to connect providers and staff at a distance, check out this case study on one of  our telehealth projects for HealthPartners.

It showcases a scalable telemedicine solution we designed for Regions Hospital in St. Paul, Minnesota. The solution allows Regions to share their top-notch specialist resources with a neighboring hospital that lacks these resources – in particular, Regions is able to provide on-call neurologists for stroke and other cases. 

VSee was among four video telemedicine platforms evaluated for the project. Ultimately Regions chose VSee over three other large, well-known competitors. VSee’s telehealth expertise and its simple, yet full-featured solution made it the “superior” choice for the project.

Some VSee solution highlights include:

  1. Simple one-click sharing with live annotation so that attending and consulting physicians can review CT scans together in real time
  2. The ability to quickly design and implement a customized interface that integrated into its current workflow
  3. Custom interface is designed to scale triage & specialty consults to other departments such as burn, trauma, etc. 
  4. The ability for consulting physicians to answer a call from their mobile devices
  5. The ability to remotely control pan-tilt-zoom (PTZ) cameras so distant physicians can examine patients from afar.
  6.  Cost savings!

Read the full case study to learn more.

VSee Asia Retreat – Spring 2016

VSee Asia Retreat

Snorkeling, kayaking, karaoke, island hopping, impromptu “work” jams, and some great bonding time! The VSee Team and family members spent a memorable 8-day getaway in Phuket, Thailand.  Check out our 2016 Asia Retreat video to get a sneak peek on the fun we all had, and see what being a part of the VSee Family is all about:

VSee Waiting Room Update Version 4.2.2 – Various fixes and new enhancements

VSee api update release

Good news for our VSee Waiting Room users! We just released an updated  waiting room, version  4.2.2.

What’s new:
– Add action log for user status change
– Add cross to close the launch modal and trigger the event
– Add filter fields for Insights tab for event log
– Support to modify talkToProviderTemplate in account settings

Some enhancements:
– Front end events are sent multiple times
– Fixed IE Edge appears as Chrome 46
– Fixed Provider appears as Unavailable when stays on Past Visits page
– Fixed unable to enter waiting room via Room Code

Please email support@vsee.com if you have any other questions, concerns or suggestions.

NASA Moon Walk Simulation Program Depends on VSee

Earth with cloud cover and moon

VSee is not only NASA’s only official video platform for astronauts aboard the International Space Station.  It’s also a key tool for the Simulation Exploration Experience (SEE), a university-level modeling and simulation experience of a lunar mission that is spearheaded by NASA.Continue Reading…

VSee Update Version 3.2.3 – Various fixes

VSee api update release

We are pleased to announce that VSee has released an update for Windows, Mac and Android April 27, 2016. iOS will soon follow. This update will install automatically to the following versions:

  • Windows (3.2.3)
  • Mac (3.2.3)
  • iPad (3.4.3)
  • iPhone (2.0.3)
  • Android (1.6.3):

List of changes:

All Platforms

  1. Updated cryptography library to latest version.
  2. Fixed some cases where VSee is unable to reconnect to a server.
  3. Fixed the bandwidth test for some networks.

Android (1.6.3)

  1. Fixed warning for “lost connection to server” before login.

Windows (3.2.3):

  1. Improved PTZ control for Logitech PTZ Pro on Windows.
  2. Added option to disable PTZ controls on the remote end.
  3. Fixed the app share issue on Chrome for Windows 10.

Please contact VSee support team if you have any concerns, questions or suggestions.

VSee Wins Seton’s Healthcare Innovation Award

Seton Healthcare named VSee as one of its Healthcare Innovation Awardees at the Future of Care: Innovation Luncheon last April 27, 2016.

Seton Healthcare Innovation Awardee

Healthcare Innovation of the Year Winner: Patient IO; Healthcare Innovation Awards: Rallyhood, UnaliWear, and VSee

Over 500 civic, medical and academic leaders attended the Luncheon held at the Four Seasons in Austin. Out of 85 applicants and 10 finalistsSeton Healthcare Family recognized VSee as a leader in providing complete solutions to effectively connect patients with their doctors over video.
“Seton is at the heart of solving real human problems in health care. As the largest caregiver in Austin’s future Innovation Zone, Seton will be where collaborators physically come together to explore how to care for people in the best manner possible,” Kristi Henderson, Seton vice president of Virtual Care and Innovation, said. “But in order to succeed at the highest level, the partnership must engage with entrepreneurs to rethink health care and imagine a different – and far better – future.”
From self-scheduling, ePay, visit notes, and device integration, VSee solutions indeed brings the “future of healthcare” to the present. Winners help make the new Dell Seton Medical Center a place for true healthcare innovation and research.

New Survey: Telemedicine Goes Mainstream [Infographic]

A recent survey shows that video telemedicine is not only becoming more mainstream, it’s also easier than ever for patients and providers to connect online. Some people think telemedicine is a radical new technology, the “wave of the future.” But these results suggest that we’ve already passed the tipping point.  

VSee surveyed mental and behavioral health providers over several weeks in February and March. Altogether, more than 250 people responded. We’ve summarized the most surprising results of our survey in the infographic below.  Check it out:

Video makes remote healthcare painless and convenient. As you can see, more and more providers are growing increasingly comfortable with video telemedicine. If you haven’t yet tried VSee, what are you waiting for? Download VSee for free. Or contact our telehealth experts and request a live demonstration.

Get the VSee Newsletter!

Enter your email and stay on top of things


Subscribe!