VC 4.12.2 – Report an Issue for Faster Resolution, Camera & Mic Permissions

Introducing VSee Clinic 4.12.2 new updates to be released on the 9th of August.

  • New – Report an Issue for Faster Resolution
  • Camera and Mic Permissions Updates

New – Report an Issue for Faster Resolution

We’ve added a floating Feedback button to VSee Clinic so you can easily report an ongoing issue or submit feedback to our team and get a speedy resolution.

  • Look for the blue feedback button with a thumbs-up icon in the right corner of the page wherever you are in the clinic.
  • Submit feedback to send auto-captured details such as browser, platform, visit ID, provider ID, patient ID, time, network, and other important information.
  • Allow our Support team to respond to your issue in a more timely manner.

Learn more about the feedback/report issue button here.

Camera and Mic Permissions Updates

We’re improving your call experience by making sure your users have given their browser camera and microphone permissions before getting into a call.

First time calls will now pop up a message reminding your users to give VSee access to their camera and microphone.

  • If a camera or microphone does not have permissions, the user will see the following messages: “Permission denied for microphone access.” and “Permission denied for camera access.”
  • We’ve also updated and reorganized our Knowledge Base articles so your users can easily find how to give camera and mic permissions for their specific browser & device:

Camera and Microphone Access Permission for Browsers

Camera and Microphone Settings for Browsers – Google Chrome for Desktop or Laptop

Camera and Microphone Settings for Browsers – Safari (Desktop and Laptop)

Camera and Microphone Settings for Browsers – Microsoft Edge (Desktop only)

Camera and Microphone Settings for Browsers – Chrome on a Mobile Device (Only supported on Android phone/tablet)

Camera and Microphone Settings for Browsers – Safari on a Mobile Device (iPhone/iPad)

If you have any questions, please contact us at help@vsee.com.

Subscribe here to get the latest VSee Product Updates in your inbox!

%d bloggers like this: