VSee Messenger Release 4.6.0 – New Phone Dial-in & Call Timer

Sometimes your network simply doesn’t want to cooperate. So we’ve added phone dial-in feature so everyone in your group can participate in a quality video call no matter how finicky their computer network. Check out our notes below on how to use this new dial-in feature.

You will need to upgrade to VSee Pro to get this new feature. Good news is we are running a limited time promotion at $7.49/month. Just submit your request to upgrade at VSee – Your Secure Zoom Alternative 

1. Join a call via phone

If any participant in a VSee call is having audio issue, the new VSee Messenger (Pro version) now allows participants to join the call with their phone. The phone dial-in option becomes available in the settings only after you’ve started a video call or meeting.

Desktop

Mobile

2. Stop computer audio for users calling via phone*

Joining a video call via phone may cause echo. To prevent this, we have added an option to disconnect your computer audio when using the phone dial-in feature of VSee Messenger.

*Currently available for Android and Mac only. Coming soon for Windows and iOS.

Mac:
First, dial in from your phone. Then click on Disconnect Computer Audio button to prevent echo issues.If you need to reconnect your computer’s audio, simply click on the muted speaker icon and click on Join Audio button.

Android:
No need to do anything to disconnect device audio. Once you tap on the call button to phone in or when the phone call is connected, all audio from VSee Messenger will be automatically disconnected.

To reconnect your VSee Messenger’s audio, simply click on the muted speaker icon and click on Join Audio button.

2. Call timer is now displayed during a video call

Thank you to our users who requested the call timer feature! The timer is visible in the top left corner of the video call window to all parties in a call. We hope this will help providers and patients have better, more efficient video visits.

Summary of Changes Listed Below

All Clients:
  • New – Call timer is now displayed during a video call.
  • New – Updated audio library to improve echo cancellation.
  • Fixed – Issue where the contact request is still being shown on another logged-in device although it has been accepted previously.
Android:
  • New – Audio is muted on device if user joins the call via phone dial-in.
  • New – Added search and updated UI for call history.
  • Fixed crashes.
iPad and iPhone:
  • Fixed Issues:
    • Issue where sound is still playing for chat notification although device is muted. 
    • Issue where Login button is still shown after signing up on iPhone.
    • UI issues from adding contact and video view for new account.
    • Fixed crashes.
Mac:
  • New – Audio is muted on device if user joins the call via phone dial-in.
  • Improvements:
    • Video performance and CPU usage.
    • Viewing of image received through chat.
    • Chat view UI.
  • Fixed Issues:
    • Audio I/O selection issues causing audio to stop working in many cases.
    • Previous video frame shows up on relaunching video window.
    • Scrollbar is shown on appshare when not zoomed in.
    • Display notification message not shown correctly when it is loaded from chat history.
    • Call history showing an empty record.
    • Fixed crashes.
Windows:
  • Improvement – UI for unread chat messages.
  • Fixed Issues:
    • Audio I/O selection issues causing audio to stop working in many cases.
    • Flickering issue when VSee’s windows are brought to the foreground from using VSee systray icon.
    • Call history is not displaying correctly for users
    • Using remote control on appshare does not bring appshare window to foreground.
    • Appshare window might not close after user has left a meeting.
    • Fixed crashes.
VSee Messenger 4.6.0 will be released around 3rd week of Aug 2019.

We are more than happy to answer your questions! Please contact us at support@vsee.com.

Minor Releases

We released VSee Messenger 4.6.1 on September 15, 2019.

  • Improvement – tracking call statistics.
  • Fixed – automatic quality control for low bandwidth.
  • Fixed – local user’s presence status is shown incorrectly on end call.
  • Fixed – crashes on quit.
  • Fixed – crashes when starting audio/video before login on Mac.
  • Fixed – confirmation to end the call showing up unexpectedly although call has ended on Mac.
  • Fixed – audio device list not updated when default device has been changed on Mac.
  • Fixed – UI issue when displaying system message on iOS while chat tab is empty. 
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