VSee New Release 424 – Test Call With Playback

VSee api update releaseUpdated May 5, 2015 – see Release 505 for mobile device (iPhone / iPad Android ) change list.

VSee brings you a new, improved Test Calling Center so you can make sure your audio and video are working before connecting. Just click VSee Test Call in your contact list!

  • Windows version (20567)
  • Mac version 2.9 (20567)

Mac and Windows:

  1. New VSee Test Call with recording and playback of audio and video and improvements on availability and performance.
  2. Improved call recovery after crashes.


  1. Added new option for video mirroring
  2. Synced chat messages for group chat
  3. Fixed failure to connect to cameras without 320×240 resolution
  4. Improved echo cancellation
  5. Fixed crashes where shared application is being resized


  1. Fixed crashes:
    • Crashes on quit
    • Crashes on viewing address book
    • Crashes when shared application is being resized
  2. Added new option for video mirroring
  3. Added date on chat timestamp
  4. Added PTZ control for Minrray camera
  5. Removed support for OS X 10.6 Snow Leopard*

*OS X 10.6 will still be able to use VSee; but will no longer update to newer versions of VSee.

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To see if you are on the latest version of VSee

Windows  – Click the Help icon in the address book –>select “About VSee…” and see if it is the newest version. VSee will download the newest client for you (which will show as a checkmark in task tray icon). Simply restart the program to use the updated VSee.

Mac  – Click “VSee” top menu and choose “check for updates.”

Please contact VSee support team if you have any problems, questions, or suggestions!

Comments ( 6 )
  • anne
    Martin says:

    I cant even get the test call to work. I haven’t been able to use this with my students for over a month. Im having to use Skype. Is this because I’m using the free version?

  • anne
    Ronald Tolledo says:

    Dear Martin,

    Sometimes, demo may not be available due to server maintenance and/or updates. In the case that you get a message that demo is busy, just keep trying and eventually, you should be able to get through.

    We also suggest you contact our technical support team for assistance if the test call is ringing busy consistently.

    Please call Technical Support at 650.560.7140 or email us at support@vsee.com

  • anne
    Linda Smith - Canada House Clinics says:

    I am working with Client’s who have an iphone, but we cannot hear each other. What is it they need to do on the iphone to get sound to hear me and for me to hear them?

  • anne
    anne says:

    Hi Linda – It’s hard to say what the issue could be without more details. Please see our AV troubleshooting guide for iOS for things you can do. You can also submit a ticket to support@vsee.com

  • anne
    Michelle says:

    During a VSee clinic call I get a regular chime sound, how do I stop this?

  • anne
    anne says:

    It sounds like you need to go to your VSee Messenger app and click the orange alert bar to acknowledge the patient walk-in alert.

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