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Telehealth Productivity

Get ready-built workflow automations and remote team coordination tools. Accelerate your telehealth ROI today.

State and Specialty Mapping

Automate telehealth licensure compliance and improve patient experience with conditional workflows  that match patients to clinicians licensed in the same state and/or requested specialty.

Telehealth lets you access clinicians from anywhere in the world—as long as they are licensed in the same state as the patient. But how can you easily manage clinicians with multi-state licenses across all your clinics and locations? How can you efficiently connect patients to a correctly licensed clinician or specialist without manual call center look ups, calls, and holds?
VSee's customizable intake forms with conditional logic let you match patients with only the clinicians that meet certain criteria. For example, collect patient location at the time of visit and set the condition to assign to or display only the providers that are licensed to practice in the same state. Clinicians will only receive notifications and see patients with the matched state on their dashboard. Data reports can be pulled for verification, audit and legal purposes.

VSee also gives you the flexibility to set up patient routing by creating multiple waiting rooms under the same clinic. Embed these multiple specialty waiting room links directly on your website. Waiting rooms may be set to list all the clinicians in your clinic with their availability status. Each room can also be individually set to take walk-ins, appointments, and/or asynchronous visits according to your desired workflow

How It Works

Create a customizable intake form that matches patients with clinicians that meet the selected state and/or specialties.

Knowledge Base Article

Tags & Supertags

A simple, flexible way to efficiently manage your wait queue and coordinate patient visit progress among all your remote staff members.

Many remote care teams lack the tools and visibility to quickly sync up and communicate on simple patient coordination transactions. Patient flows are often bottlenecked as staff members wait for a response and play phone tag with each other. This leads to longer wait times, poor patient handoff experiences, lower provider productivity, and ultimately lower revenue.
VSee's powerful tagging and supertagging capabilities reduce the need for phone calls and chats and facilitates the virtual patient flow process by giving all your staff (clinical and non-clinical) visibilty into patients' visit statuses.

Supertags give you extra fine control over sound notifications. These allow you to set sound alerts to specified user access groups (i.e. clinicians or MAs) only when triggered by a tagging action. For example, send a sound alert to only clinician users when a visit is tagged as "Ready for Physician".

How It Works

As patients progress through the visit, all staff have the ability to add and remove pre-populated or free-write tags such as "Ready for Physician", "Follow-up Visit", "Handoff to Scheduler", etc. so everyone knows exactly what needs to be done. Set up supertags that trigger sound notifications for specific tagging actions.

Knowledge Base Article

Anonymized Group Sessions

Make it easy to create and schedule group therapy sessions, classes, support group meetings that automatically hide attendee full names.

Online group therapy is an affordable and effective way to meet the needs of the growing number of people seeking mental health services. However, many telehealth and scheduling platforms are not designed to accommodate large group therapy workflows. Providers often need to take extra steps and use tedious workarounds to schedule, intake, and manage group sessions while making sure they protect each participant's privacy.
VSee has worked with Los Angeles County Department of Mental Health to design a robust set of group session tools that make it simple for practices to improve their productivity. Schedulers and clinicians can easily
  • add and assign multiple group facilitators/clinicians to an appointment
  • add multiple participants at the same time
  • add multiple non-patient guests (guests receive separate secure links that do not require them sign-up or intake)
  • automatically set (and/or manually send) email and SMS appointment reminders
  • automatically send individual intake and collect payment online before the session
  • create recurring and one-time group appointments
  • add unscheduled participants into the group call on-demand
  • create and assign breakout rooms during a session
  • move difficult participants into a separate room or remove from the call
  • protect patient privacy with first and last initials-only display (clinician-side will be able to see full names)

How It Works

Schedule multiple participants for large group appointments or add unscheduled participants on-demand, with individual intake and payment charges. Protect patient privacy by only displaying only patient initials during the call session.

Book an Interpreter Workflow

Automate the steps needed to hunt down, schedule, (or re-schedule) an interpreter for a new or existing patient appointment.

Requesting and confirming an ASL interpreter for a scheduled appointment can be a time-consuming and tedious task, especially if you need to check with multiple interpreter companies. Contacting and waiting for each to respond can easily become a never-ending task.
VSee automates the repetitive manual work involved in requesting, booking and confirming an ASL interpreter. With a single click of the button Schedulers can easily find and book an interpreter for patients' appointments. Confirmed Interpreters will automatically receive a separate secure appointment link, reminders, and any cancellations via email and SMS.

On the roadmap: This workflow can also be applied to requesting and booking specialist physicians.

How It Works

Invite a group of interpreters to accept a job for a patient appointment. First interpreter to Accept the invite is automatically confirmed & scheduled. This VSee feature uses Language Line interpreters. Please contact us if you use a different interpretation company.

In-call Payments

Prevent unnecessary payment chasing with this useful tool to collect correct payment while the patient is face-to-face in the call with you.

The online intake process isn't perfect. Sometimes patients choose a maxed out credit card or select the wrong visit option. Sometimes the session goes over the allotted time or additional services are provided. What if you could take care of these payment issues while the patient was still in the call with you instead of having to spend extra time and effort chasing down the patient after the fact?
To help you save time and avoid potential revenue loss, VSee's ePayment system now supports in-call payment requests. This feature allows providers to quickly created an adjusted invoice and have patients update or add new credit card information in real-time for immediate payment. Providers have the option to charge the submitted card themselves or to have patients submit the payment from their end.

How It Works

Create a new invoice and pop-up a credit card submission form for immediate payment while the patient is in the call with you.

Eligibility Check & Claims Submission

Built-in telehealth revenue cycle management tools for a cleaner, more automated billing process and timely reimbursements.

Eligibility checking is a key step in having a effective medical billing process. Having a clean, efficient eligibility checking process reduces claims denials and payment delays. But how do you translate this process for virtual visits without unnecessarily burdening your front desk?
Speed up your patient flow with VSee's automated eligibility checks. VSee gives you the ability to collect insurance and return real-time eligibility status as part of the intake process. When patients submit their insurance information, they will receive a status of active, inactive, pending, or error. This status is also visible to providers so they can take the right action. Eligibility automation not only streamlines the registration process for patients, it also reduces front desk loads, allowing staff members to focus time on those patients whose eligibility status is not in good standing.

Patients may also log into their patient portal at any time to update their insurance and check eligibility status to prevent delays in service. For less tech-savvy patients or special situations, providers can collect patient insurance and check eligibility status for the patient.

How It Works

Automatically run real-time insurance eligibility checks during the patient intake process. Patients and providers can also manually check insurance eligibility from their patient and provider portals.

Time Log for RPM Billing

A simple documentation tool to make sure you get paid for your remote patient monitoring work.

Four of five RPM-specific codes (99453, 99454, 99457, 99458, 99091) are time-based and require providers to document the time spent providing these services. 99454 requires documentation of 16 days of patient transmitted data and may be billed every 30 days. 99457 and 99458 require a minimum of 20 minutes of "interactive communication" with patients. Medicare has stated that this can include time spent on care management, analyzing and interpreting data, in addition to the any synchronous, real-time interactions for a total of 20 minutes.
VSee lets you smoothly capture and log the transmitted RPM data and the amount of time spent reviewing each patient's data. Time logs automatically aggregate each month so you can easily track when you have enough time to submit a claim.

How It Works

Screen record and log the time spent reviewing each patient's RPM data for reimbursement documentation.