Susan Mazer

Susan Mazer

PhD - President - Healing HealthCare Systems, Inc.

The focus of my work for the past three decades has been the dynamic environment of the healthcare setting, including the patient environment of care. Research has increasingly pointed to environmental stressors that directly impact the patient experience and long-term health outcomes. This presentation is based theory and research on pain, its character and meaning, and effective strategies to engage patients in their own pain control. These include minimizing environmental stressors, using positive distractions, guided-imagery, and other evidence-based practices. In my many years working in the realm of the Patient Experience, pain has not been addressed or prioritized as it was put wholly into the realm of clinical practice.

Innovation in pain management strategies have included the use of recorded media, virtual reality, gaming, and the use of mediated nature. Each of these technologies relies on the neurological pathways the direct the attention of the patient away from suffering. This presentation will integrate both traditional pain beliefs, practices, and studies with newer evidence-based technologies and practices. Most important, the challenges of pain management will be understood as a partnership that is dominated by the patient.

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