Just in case the last couple posts by Milton seem a little bleak or down on using video, I thought I’d briefly chime in and remind our readers that this is the creator of VSee talking, and that he is actually very pro-video!  That being said, it’s good to look at the details and not throw any babies out with the bathwater.

Let’s look at trust as discussed in the last post.  I’ve mentioned in multiple posts that video is as good at maintaining trust levels as a face-to-face conversation.  Bos, Gergle, Olson and Olson (2001); also Bos, Gergle, Olson, Olson and Wright (2002); and other studies (mostly including a Bos or Olson), have shown that video does indeed approach face-to-face for levels of trust.  Assuming their findings are correct, why does this appear at odds with Milton’s assertions in the last post?

First Impressions. It turns out they are not at odds at all.  Milton started the discussion with first impressions, which Continue reading →