Telemedicine Platform Reviews
It’s important to do your homework before choosing a platform for doing telemedicine or telepsychiatry. So we’ve put together this telemedicine platform reviews list for you to find the best solution for your workflow.
Remember to ask your vendor if they are willing to sign a Business Associate Agreement (BAA) as a first step to making sure you’re 100% HIPAA secure when you see patients online.
If your looking to see a doctor online, check out our online doctor visit reviews here or see our videoconferencing competitors review for other video and API options.
Check out our comprehensive telemedicine guide if you like to find out more about telemedicine.
Telemedicine Platform
| Platforms | Comments |
|---|---|
| 1 Doc Way | 1DocWay was acquired by specialty pharmacy business Genoa in 2015, giving it an exit four years after its launch. It’s now called Genoa Telepsychiatry and is a provider of pharmacy, outpatient telepsychiatry, and medication management services. Acquired by United. |
 | VSee is NASA’s official video chat + telemedicine platform aboard the International Space Station. It integrates secure health communications, virtual care workflows, and SDKs to easily build and grow any telehealth platform. Offerings include telemedicine kits & carts with medical devices. .
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| American Well | Powered by Vidyo, American Well (AmWell) is a popular Telehealth provider. AmWell accepts insurance and offers a broad range of health services, from urgent care, needs to therapy. Their providers are available 24/7. Some key features that set AmWell apart are its simple enrollment process, ease of use, and competitive pricing model. A typical 45 min session at AmWell costs $109-$129 whereas a psychiatric visit costs $279. Slightly lower than its competitor MDLive, priced at $284 for a psychiatric visit. AmWell does not offer any free trials or test consultation sessions. Treatment is only covered by a select number of employers and health insurance plans. |
| Carena | Based in Washington state, Carena provides a “virtual care model and configurable technology platform to let health systems offer care to consumers.” In addition to a virtual clinic platform, they provide digital marketing services to increase consumer awareness and utilization. Carena was acquired by Avizia a Virginia-based Telemedicine start-up in October 2017. https://business.amwell.com/press-release/avizia-acquires-carena/ |
| CarePaths | CarePaths EHR is a cloud-based electronic health record and practice management solution with video, patient portal, scheduling, secure messaging, claims and billing management, and ePrescribe. It is very competitively priced starting from $39 per month. CarePaths is well suited for solo providers and small businesses. |
| CloudVisit | Initially, a Telepsychiatry platform that recently (March 2015; CloudVisit has pivoted to nonhealthcare related video communication. Their software primarily caters to technicians looking to collaborate with peers through video. |
| DigiGone | Specializing in low bandwidth maritime commmunications, DigiGone combines software application development and hardware integration for its video solutions. It is currently used by the George Washington University Emergency Medical Department’s Maritime Medical Access team to provide telemedicine. |
| Doxy.me | Doxy.me positions itself as an easy-to-use telemedicine platform that can be used without requiring a download. Its free version is fully functional and comes with a BAA. The premium versions are priced at $35 per provider month for solo providers and $50 per provider for clinics. Doxy is a good choice for small practices with a simple workflow. But it falls short if the workflow requires any extra features or customizations such as customized intake, triaging, calendar management and reporting. Doxy does not offer API integrations. |
| eVisit | eVisit is telemedicine designed by providers, for providers. It provides 2-way HD video, ePrescribe, medical charting, automated patient engagement emails, and onboarding support. eVisit does not offer a free or trial plan and is priced on the higher side with pricing starting at $600 per month. Some missing features that will help eVisit become a more competitive platform are Provider initiated scheduling, no-show charges for providers, and more robust support for users. |
| iPath | A free, opensource store-and-forward platform for collaborative exchange of medical knowledge, distance consultations, group discussions and distance teaching in medicine; no video. |
| MedSymphony | Primarily a proprietary EMR with video add-on option at $25 for 2 hours and $15 for each additional hour |
| REACH Health | Georgia-based company providing interactive physician-to-patient telemedicine and telestroke solutions. Initially designed for telestroke, the system brings together videoconferencing, medical imaging, and patient data. Intouch health develops enterprise telehealth technology for hospitals, acquired Reach Health. In April Intouch acquired TruClinic, a telehealth services company. |
| Secure Telehealth | The platform appears to be limited to PCs only; used OmniJoin by Brother for video but has now shifted over to Zoom. There is hardly any information available on the features available to Secure Telehealth users. Based on their dependency on a third-party video tool, it seems there offering are limited to basic video conferencing. |
| Secure Video | Initially focused on telepsychiatry, SecureVideo has been expanding its offerings. Its platform includes scheduling and optional PayPal integration. In addition, it has excellent technical support services. The pricing starts at $300 for a plan and there is no free version of the platform. |
| SightCall | Formerly Weemo, this is one of the early WebRTC-based video calling platforms out there. Their business model has evolved over the years; Sightcall has pivoted towards remote monitoring solutions for nonhealthcare enterprises. |
| SnapMD | Secure, cloud-based telemedicine technology with the patient interface, provider interface, and back-end admin tools. It also includes e-prescribing and a built-in calendar system. SnapMD positions its platform as a complete virtual point of care and primarily focuses on enterprise clients. There is not much disclosure on the pricing. They offer customized pricing to their clients and the is one of the expensive platforms in the market. Our research reveals that a 5 provider clinic would cost somewhere around $575/month. Acquired |
| thera-LINK | thera-LINK is a mental health platform created by therapists for therapists. Some key features include ePay (via Stripe), waiting room, patient self-scheduling. The platform also offers its providers public listing for patients to choose from. They offer a 15-day free trial after which there are three tiers of service:
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| Vidyo | Vidyo’s low pricing may be deceptive because it doesn’t include hardware and maintenance costs. Read our Vidyo review here. |
| Virtual Therapy Connect | Free for less than 5 hours of video; $50 per month for unlimited video conference; more pricing here |
| VirtuMedix | Complete telemedicine platform with patient records, scheduling, and online payment; but uses the slowly-going-obsolete Flash-based video. |
| WeCounsel | Telehealth platform with an emphasis on behavioral health, including scheduling, messaging, and file storage. It’s currently offering a1 month free trial and $14.99/mo unlimited use; it uses Vidyo for video. |
| Truclinic | A modular platform design that allows you to create and customize different workflows depending upon your needs. |
Why Choose VSee
Each telemedicine platform providers has its pros and cons. However, VSee is so confident about its product solutions that it’s the only one who offers a VSee HIPAA Messenger app to try for free. VSee is also the minor few who offers its own video conference technology (VSee Messenger) and telehealth workflow technology (VSee Clinic) combined, so you don’t have to worry about compatibility and scalability.
For raw performance, VSee matches all the competitors excellent HD video quality with the bonus that group video calls are free and only requires a fraction of the bandwidth! This feature has been the essential factor of getting adoption from the majority of the patient.
VSee telemedicine solutions have also been trusted by thousands of medical group worldwide. Over the years, our telemedicine solutions have been refined to fit any medical workflow efficiently. Check out VSee complete telemedicine solution now!
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