How NOT to Run Your Online Practice

Writing for the Atlantic Online, Joseph Burgo describes his experience providing psychotherapy sessions over video as a mental health provider.

Burgo has some interesting things to say about expatriates and the psychological problems they confront. But his article suffers a major flaw: he doesn’t realize that his online practice is unethical.

That’s because he uses Skype for his patient sessions. It is well documented that Skype does not comply with HIPAA. Furthermore, Skype has always been in the hot seat for leaving a backdoor access to encrypted user data. Therefore, the private information that Burgo’s patients share with him may not be secure.

Mental-health providers should do their research before choosing a video conference solution. While Skype may be a household name, it has a poor reputation for being secure, and just doesn’t come across as a very professional video chat tool. Besides, there are more than a few alternatives. VSee’s Cloud Medical Office, for example, is 100 percent HIPAA-compliant, and we offer a complete workflow solution that allows psychologists to send prescriptions, schedule appointments, and keep their records secure.

Read more of VSee’s advantages over Skype.

Dell, Intel, and Government Experts Salute VSee at Global mHealth Briefing on Capitol Hill

On Wednesday, December 3, Intel, Dell, and the Information Technology Industry Council (ITI) hosted a congressional briefing. This event focused on ways that innovation and policy reform can improve local and global responses to emerging health crises such as Ebola in Nigeria.

Dell presentation on telehealth

More than 50 leaders from government, think tanks, media, and the health care industry gathered for the event. According to the organizers’ briefing book: “Telemedicine provides an opportunity to treat patients while limiting exposure for health workers.” This technology “provides a decentralized approach that can be deployed quickly to hot spots where local hospitals are overwhelmed.”

Dell Roundtable

Matt Phillips, Vice President of Strategy and Development at Dell Healthcare and Life Sciences, spoke on the technology and innovation panel. He focused on VSee and our telemedicine kit, pointing out that VSee has created “promising technology to more fully and efficiently address emergency response,” not only in West Africa, but also in villages of the Amazon rainforest and in Iraqi Kurdistan. It goes to show that when technology and policy leaders work together, they can accomplish a lot of good in the world.

Congressional Briefing

Additional participants included:

Steven VanRoekel
Chief Innovation Officer, United States Agency for International Development (USAID)

Justin Rattner
President, Intel Foundation
Intel corporate vice president and Intel Senior Fellow

Dean Garfield
President and CEO, Information Technology Industry Council (ITI)

Robert Atkinson
President, Information Technology and Innovation Foundation

Erin Mershon
Technology Reporter, POLITICO Pro

Farley Cleghorn, MD
Chief Knowledge Officer and Global Health Practice Leader, Futures Group

All of us here at VSee are honored by the acknowledgment of our efforts in global mHealth.

TouchCare: a Hot Addition to Telemedicine

VSee is happy to welcome TouchCare to an already buzzing telemedicine market, where they join such big-hitters as MDLIVE, TelaDoc, American Well, Health Tap, and Doctor on Demand.

Here are two pieces of good news. Last month, TouchCare secured $4 million in venture capital. And at the same time, they introduced their new app in beta, which allows physicians to connect with patients through their smartphone or tablet.

TouchCare’s senior management is made up of former investment stars like Damian Gilbert. Their arrival in telemedicine is just more proof that, now that it’s becoming almost ubiquitous, smart investors see the opportunity for a gold rush.

TouchCare

And it’s not just venture capitalists getting in on the action. Insurance companies, too, see the need to provide their customers with better service through telemedicine. For nearly two years, Wellpoint has paid its member physicians to conduct video consultations with patients. And Anthem Blue Cross and Blue Shield is promoting an app for tablets and smartphones so that their members can access a doctor by video. In fact, you don’t even have to join Blue Cross / Blue Shield – you can sign up for LiveHealth Online and pay $49 for a virtual visit with a doctor. The service is already available in most states, and with Anthem having added the service to health plans in at least seven more states this year, you could be fully covered for all your video doctor consultations.

Yes, telemedicine is definitely the hot ticket right now. And this growth will only continue as people realize how telemedicine makes patients’ lives better.

VSee at mHealth Summit 2014

The Vsee team will make an impact at this year’s mHealth Summit in Washington, DC, December 7-11, booth #1007. If you haven’t heard, mHealth is the world’s largest gathering of mobile health experts and professionals. We’re looking forward to showing off the latest in telehealth technology and how simple it can be to do telemedicine.

mHealth Summit

CEO Milton Chen will be speaking as part of a special forum, where he plans to unveil two new product lines: the world’s simplest telemedicine cart and the Cloud Medical Office. For most healthcare practitioners, setting up telemedicine services can be complicated, because it requires very specific tools and expensive equipment. They need a cloud-based tool to make their schedules accessible from any device anywhere, including their home computer or smartphone. Cloud Medical Office solves this problem. Expanding on our successful OneClick Waiting Room, this new product provides scheduling, online payment, and other cool features.

On Wednesday, December 10, from 2:00 – 3:00pm, VSee will be demonstrating VSee’s Telemedicine Kit and other devices at the App Demo session.

On Thursday, December 11, from 1:15 – 2:15, VSee will be presenting two separate roundtable discussions about the new era of simple and inexpensive telemedicine.

You don’t want to miss out on this event. Please stop by booth #1007 in the exhibition hall and say hello!

RingMD: A New Telehealth App from Singapore

This very moment, several new applications and devices are entering the market. And the telehealth market is truly global. In Singapore, an app called RingMD launched this month. It promises to connect patients to doctors via smartphone. But for now, it appears limited to Southeast Asia. And it’s only available for Android devices (since it is using webRTC). RingMD has been around for a few years and has a dozen people.

ring md logo

You can read more about RingMD here. But it’s not clear from this article whether RingMD offers anything more than video chat. Most doctors need additional tools to schedule appointments and store records. But it appears that RingMD doesn’t offer any of that. Here is a review of virtual doctor evisit services for more information.

Which offers a nice segue to some exciting news. Next month VSee will launch a new product we call Cloud Medical Office. This brand-new service provides health care providers a complete practice of their own – including scheduling, file storage, and record archives – so that they never have to worry about putting together the right tools, but can run their entire office virtually and on-the-go.

Our CEO Milton Chen will debut Cloud Medical Office at the mHealth Summit in December.