VSee New Release 424 – Test Call With Playback

VSee api update releaseVSee brings you a new, improved Test Calling Center so you can make sure your audio and video are working before connecting. Just click VSee Test Call in your contact list!

  • Windows version (20567)
  • Mac version 2.9 (20567)
  • iPhone / iPad Android coming this week

All clients (Android, iPad, iPhone, Mac and Windows):

  1. New VSee Test Call with recording and playback of audio and video and improvements on availability and performance.
  2. Improved call recovery after crashes.


  1. Added new option for video mirroring
  2. Synced chat messages for group chat
  3. Fixed failure to connect to cameras without 320×240 resolution
  4. Improved echo cancellation
  5. Fixed crashes where shared application is being resized


  1. Fixed crashes:
    • Crashes on quit
    • Crashes on viewing address book
    • Crashes when shared application is being resized
  2. Added new option for video mirroring
  3. Added date on chat timestamp
  4. Added PTZ control for Minrray camera
  5. Removed support for OS X 10.6 Snow Leopard*

*OS X 10.6 will still be able to use VSee; but will no longer update to newer versions of VSee.

iPad and iPhone:

  1. Fixed auto-accepting not working once app is brought to foreground
  2. Added newflashlight option to camera settings
  3. Synced chat messages for group chat
  4. Fixed scrolling issue for chat


  1. Moved local video window to center
  2. Used camera icon for camera option
  3. Fixed video text overlay not showing on Lollipop

– – – – –

To see if you are on the latest version of VSee

Windows  – Click the Help icon in the address book –>select “About VSee…” and see if it is the newest version. VSee will download the newest client for you (which will show as a checkmark in task tray icon). Simply restart the program to use the updated VSee.

Mac  – Click “VSee” top menu and choose “check for updates.”

Please contact VSee support team if you have any problems, questions, or suggestions!

VSee at Urgent Care Convention in Chicago April 27-29

Urgent Care ConventionVSee simple, secure video telemedicine platform will be at the National Urgent Care Convention in Chicago, this week April 27-29, booth #208. We will also be exhibiting at ATA 2015 booth #2602 the following week. VSee provides a complete suite of telemedicine products and services from telemedicine kits and carts with device streaming to online waiting room workflows to custom design-build-host telehealth portals.

Telemedicine has been gaining ground in recent years with improving technology and more favorable telemedicine legislation. With the increased convenience, increased access, and increased saving it brings to time-conscious healthcare consumers, telemedicine is expected to  play a key role in the growing urgent care industry.

In fact, more and more healthcare insurers are starting to include telemedicine urgent care services in their health plans so healthcare consumers don’t have to resort to going to costly ERs. National insurer Cigna has partnered with telemedicine urgent care platform MDLIVE to provide 24/7/365 access to patients by video, phone, or email.  Anthem (Wellpoint) has been rolling out Livehealth Online (powered by American Well) video visits this past year for customers in several states.

Indeed, urgent care – online or not – fills a huge gap in American primary care. Survey research shows that 63% of Americans do not have ready access to medical care on nights, weekends, or holidays outside of the ER and only 57% with primary care physicians report having immediate or next-day access to their physician. On average, patients had to wait 6 days to get squeezed in to see their primary care doctor.  By some estimates, 27% of ER visits are non-emergency visits that could have been seen at an urgent care center. Moreover, studies project that by 2020 the US will be short 45,000 primary care doctors.

urgent care statistics 2014Telemedicine offers huge potential for urgent care centers who can successfully leverage the technology – whether it’s giving patients the ability to see providers from their home or work places, utilizing providers from less busy clinics to see patients more quickly, or bringing a specialist into a consultation. As this article argues, “Understanding that time savings is what draws consumers to urgent care is a key to success in the urgent care business.” We’re living in an era where consumers are no longer tolerant of long wait times, which means for urgent care centers to be successful, they must have technology and processes in place that cater healthcare to consumers whenever and wherever they need it.

Telemedicine is playing an  key role in the urgent care industry in the coming years. With urgent care centers filling a growing gap in primary care and as healthcare becomes more consumer-oriented, urgent care centers will need to provide more convenient and efficient healthcare to stay competitive. Telemedicine and mHealth will be an important way to provide that increased value to the growing number of patients.

Be sure to stop by to find out how VSee telemedicine platform can help your urgent care practice be more valuable to your patients.


Hyatt Regency Chicago
151 East Wacker Drive
Chicago, Illinois 60601

April 27-30

VSee Booth No. 208- Floor Plan
Full Schedule

VSee Telemedicine Platform at ATA 2015 Expo May 2-5

ATA 2015 Expo and ConferenceVSee is looking forward showing off our simple, powerful telemedicine platform at ATA 2015 Conference this year. We will be in booth #2602 – alongside Vidyo, Zoom and other video vendors. Click on the graphic to the left to get your free VIP Expo Floor Pass (use the code VIPcomp15).

VSee’s no sign-up virtual waiting room provides a simple workflow that allows health providers start seeing patients immediately. For complete online telemedicine office solutions VSee Cloud Clinic also includes patient self-scheduling and ePay with optional add-ons such as cloud recording, FitBit integration, and ePrescribe.

This year’s ATA also feature talks from Sanjay Gupta, Emmy award-winning CNN chief medical correspondent and US Surgeon General nominee, as well as the controversial medical tycoon, Patrick Soong-Shiong. Soong-Shiong pioneered groundbreaking insulin transplant for diabetes patients and invented cancer medication which increased cancer survival rates by 80%. He is is now spearheading a medical information highway project on the scale of the Manhattan Project.

Don’t miss the biggest telemedicine event of the year. We look forward to seeing you in Los Angeles (booth #2602)!


May 2-5
Los Angeles Convention Center
1201 S Figueroa St, Los Angeles, CA 90015
Closing event 5-9 pm, May 5

Running out of time to find a Google Helpouts alternative

need helpouts alternativeJust one more week and Google will be shutting down Helpouts, their expert-advice platform and marketplace. Health providers who use Google Helpouts will need a new solution so that they can continue offering telemedicine. The good news is that with the growing number of telemedicine services offering video doctor visits, there are plenty of Helpouts alternatives out there.

While the idea behind Google Helpouts was worthy, it never really caught on. Google itself  says, “unfortunately, [Helpouts] hasn’t grown at the pace we had expected.” Part of the problem is that there is so much free expertise available online, from blogs to iTunes University to Howcast on YouTube. It’s no wonder that Helpouts got buried all that great information.

Another problem was the user experience. Writing for VentureBeat, Mark Sullivan tells the story of a mental health provider disappointed with Google Helpouts:

Lewisville, Texas-based counselor Will Singleton was excited about Helpouts when he heard it had launched. But it soon became clear to Singleton that Helpouts wasn’t going to fit into his practice like he hoped it would. The people who called the service didn’t have just a few questions that could be handled in a short amount of time. In Singleton’s case, the people who he talked to online came to the service with problems that were best treated with long-term, regular sessions. ‘These were just people who were trying to get free therapy.’

google helpouts health

While the Helpouts marketplace may have been an easy way to get some Google juice, it seems to have lacked the design and credibility needed for a healthcare delivery platform. It required patients to get a Google+ social media account as well as use Google Wallet to pay for sessions. It lists free pet health advice alongside safe dieting training sessions and $150/hour radiologist consults. Furthermore, there has always been a question of how Google was going  to charge providers for using Helpouts since their 20% per visit fee for other Helpouts users is illegal for healthcare visits.

VSee provides a simple waiting room experience that fits easily into medical workflows, whether it’s a walk-in or scheduled visit. It allows physicians to use a platform that can be trusted to protect patient privacy.

As a health provider, your expertise is valuable. And time is money. If you’ve been using Helpouts, write to sales@vsee.com and we’ll help you make the switch.

VSee Update 319 – New Sound Notification

VSee api update release*updated Apr. 2 with Android release notes and Mar. 25 with iOS release notes

Never miss a client with VSee’s new waiting room sound notification!

All clients (Android, iPad, iPhone, Mac and Windows):

  1. Switched to new ring sound for waiting room notifications.
  2. New warning on video window when network connection is poor.

Mac only:

  1. Set default video resolution of auxiliary camera to 480p.

iPad / iPhone:

  1. Added support for iOS 8.2


  1. Fixed crash for when running activity in background

– – – – –

To see if you are on the latest version of VSee

Windows  – Click the Help icon in the address book –>select “About VSee…” and see if it is the newest version. VSee will download the newest client for you (which will show as a checkmark in task tray icon). Simply restart the program to use the updated VSee.

Mac  – Click “VSee” top menu and choose “check for updates.”

Please contact VSee support team if you have any problems, questions, or suggestions!