New VSee Windows Release 223 – Better App Share, Better Chat

VSee api update releaseFor better app sharing over poor networks and a cleaner chat UI, please update your VSee to

  • Windows – version (20073)
Mac client will be out in a couple of days.
iPad and iPhone will also be uploaded to App Store in the next few days.
Android client TBA.


All clients (Android, iPad, iPhone, Mac and Windows):

1. Improved app sharing performance when a callee’s network is poor.
2. Fixed problem with starting a meeting when logged in on multiple devices.
3. Fixed problem where name occasionally does not show on various UI.
4. Fixed group chat problem where username appears twice after a crash and restart.

Windows only:

  1. Chat window improvements:
    • Added automatic text wrapping.
    • Added bubble effect for chat messages.
    • Bring chat window to foreground when clicking on chat notification.
  2. Simpler UI for adding and switching out auxiliary cameras.
  3. New default video resolution for auxiliary camera at 480p.

To see if you are on the latest version of VSee

Windows version (20073)  – Click the Help icon in the address book –>select “About VSee…” and see if it is the newest version. VSee will download the newest client for you (which will show as a checkmark in task tray icon). Simply restart the program to use the updated VSee.

Mac  – Click “VSee” top menu and choose “check for updates.”

Please contact VSee support team if you have any problems, questions, or suggestions!

HIPAA Survey Shows Small Medical Practices, Billing Companies Not Ready for Audits

Thanks to Travis McKnight for today’s post! Travis is a journalist who discusses medicine, science and technology. Follow him on Twitter @Khellendos.

A health care study reports that a significant portion of surveyed small medical practices and medical billing companies are not compliant with the Health Insurance Portability and Accountability Act’s updated Omnibus privacy and security regulations, compliance measures, and communication methods.

HIPAA survey

The HIPAA study, which was conducted by Porter Research, NueMD and the Daniel Brown Law Group, gathered responses from more than 1,100 medical practices and billing companies throughout the country. Researchers interviewed providers, administrators, and medical office staff, 36 percent of whom didn’t even know about HIPAA’s updated rules. Of those respondents who did know of the new rulings, only 58 percent said they have a HIPPA compliance plan — a task required by HIPPA policy.

The 2013 HIPAA updates, which are affected by the Health Information Technology for Economic and Clinical Health Act, increased penalties for privacy and security violations up to $1.5 million per year, forced business associates of HIPAA covered entities to abide by certain HIPAA policies, and established new rules for notifying patients and the public of security breaches.

Additionally, the survey team noticed a trend suggesting billing companies may be doing better with compliance compared to medical practices, and that there is a consistent information gap between management and staff when handling HIPAA compliance measures.

HIPAA Survey Results Overview

The survey of more than 1,100 healthcare professionals revealed several areas of concern, including:

  • 66 percent of respondents were unaware of HIPAA audits prior to this survey bringing it to their attention.
  • 35 percent of respondents have conducted a HIPAA-required risk analysis.
  • 34 percent of owners, managers, and administrators felt “very confident” their electronic devices containing personal health information (PHI) were HIPAA compliant.
  • 24 percent of owners, managers, and administrators in small practices have evaluated all of their Business Associate Agreements.
  • 56 percent of office staff and non-owner care providers in small practices have received HIPAA training in the last year.
  • 62 percent of owners, managers, and administrators said their business provided annual HIPAA training; of those, only 65 percent said they have proof.

New Telemedicine Partnership with MyVitalz Remote Patient Monitoring

Easy Remote Patient MonitoringVSee has partnered with MyVitalz, a company that provides simple remote patient monitoring for the home. With MyVitalz, patients keep their care team updated with their biometric health data (such as pulse and temperature) once they return home from the hospital. Now, with VSee’s Virtual Waiting Room integrated into MyVitalz, patients can also securely talk face-to-face with a member of their care team at any time through any smart phone, tablet or computer.

MyVitalz Chief Operating Officer, Jeff Banghart notes,”We looked long and hard at several video conferencing options that would compliment our MyVitalz Remote Patient Monitoring platform. VSee stood head and shoulders above the rest for several reasons: ease of use, HIPAA-compliance, 256-bit AES encryption, innovative waiting room and clinic platform, great customer service, and minimal latency, if any.”

MyVitalz VSee Waiting Room

Banghart explained that many veterans return from their tours of duty with post-traumatic stress disorder. When they go home, they want to be able to talk to a counselor face-to-face. Video is key to providing care to our veterans, especially since many are living in rural areas without easy access to a VA medical centers. He adds, “VSee gave us another tool in our tool box that we can share with our customers to help complete their telehealth needs. A patient is literally one click away from a virtual face to face meeting with their doctor or nurse. This is especially valuable in mental health and chronic care platforms.”

Adam Darkins recently released a report showing how telehealth has tremendously benefited veterans and reduced the VA’s annual health care expenses. The report showed that in 2013:

  • Home telehealth services reduced bed days of care by 59%,
  • Home telehealth services reduced hospital admissions by 35%, and
  • Clinical video telehealth services reduced bed days of care for mental health by 38%.

You can read another study that found similar benefits for veterans here.

Everyone at VSee is super excited to provide our video technology to MyVitalz for all the great work that they do.

VSee Release 121 – Updated API

VSee api update releasePlease make sure you are on the latest version of VSee:

  • Windows version (19918)
  • Mac version 2.7.3 (19918)
  • iPad 2.9.3 (19918)
  • iPhone 1.5.3 (19918)
  • Android 1.1.3 (19918)

Changes for Android, iPad, iPhone, Mac and Windows:
Updated VSee API support for call analytics

The Year Ahead for VSee Telemedicine

happy new year from VSee!

Dear Friends,

2014 was a pivotal year for us as the telemedicine and telehealth markets finally exploded. We have been working with visionaries such as MDLIVE-Walgreens, Focus Cura, Intermountain Healthcare, and Mayo Clinic for a number of years. And now everyone else is knocking down our doors wanting telemedicine! Doctors and hospitals are finding VSee’s simple design and strong security to be the perfect solution for video telemedicine.

Our 2014 highlights:

  • Grew and pivoted our design and engineering team to focus on healthcare
  • Made numerous improvements to VSee’s mobile (iOS, Android) and desktop video performance
  • Launched VSee OneClick Waiting Room
  • Launched VSee Cloud Medical Office (calendar and payment)
  • Completed the ninth generation of the VSee Telemedicine Kit
  • Launched VSee Telemedicine Cart
  • Signed partnership with Dell where they have embedded VSee waiting room into their patient portals, and our CEO Milton spoke on the same panel as Michael Dell at Dell World
  • Traveled to Iraqi Kurdistan to set up telesurgery and refugee telemedicine clinics
  • Chosen by NASA to be the official solution in space, going live with VSee aboard the International Space Station

Our 2015 focuses:

  • Help our partners with user adoption by polishing the user experience and improving the VSee eVisit platform
  • Increase performance of VSee audio, video, and web chat API / SDK
  • Enhance VSee OneClick Waiting Room and Cloud Medical Office so any doctor can set up a telemedicine practice within 24 hours

Please contact to get a demo of VSee Cloud Medical Office. Thanks again for your support and Happy 2015 from the VSee Team!