VSee Vidyo Showdown at ATA 2015 Expo May 2-5

ATA 2015 Expo and ConferenceVSee is looking forward to taking on arch rival Vidyo at ATA 2015 Conference this year. We will be in booth #2602 - right next to Vidyo :)  Hopefully Vidyo can take the heat this year instead of sneaking off to a different corner of the exhibition hall like they did last year. Our other nemesis, Zoom, alas, will be at a different part of the exhibition floor. Also don’t forget to check out our friendly partners MDLIVE (right next to American Well),  Thinklabs (digital stethoscopes), Firefly Global, SecureVideo, and Brighter Day Health.

VSee will be exhibiting our simple, powerful virtual waiting room workflow, as well as our complete Cloud Clinic solution with online scheduling and ePay.

This year’s ATA also feature talks from Sanjay Gupta, Emmy award-winning CNN chief medical correspondent and US Surgeon General nominee, as well as the controversial medical tycoon, Patrick Soong-Shiong. Soong-Shiong pioneered groundbreaking insulin transplant for diabetes patients and invented cancer medication which increased cancer survival rates by 80%. He is is now spearheading a medical information highway project on the scale of the Manhattan Project.

Don’t miss the biggest telemedicine event of the year. We look forward to seeing you in Los Angeles (booth #2602)!


May 2-5
Los Angeles Convention Center
1201 S Figueroa St, Los Angeles, CA 90015
Closing event 5-9 pm, May 5

Running out of time to find a Google Helpouts alternative

need helpouts alternativeJust one more week and Google will be shutting down Helpouts, their expert-advice platform and marketplace. Health providers who use Google Helpouts will need a new solution so that they can continue offering telemedicine. The good news is that with the growing number of telemedicine services offering video doctor visits, there are plenty of Helpouts alternatives out there.

While the idea behind Google Helpouts was worthy, it never really caught on. Google itself  says, “unfortunately, [Helpouts] hasn’t grown at the pace we had expected.” Part of the problem is that there is so much free expertise available online, from blogs to iTunes University to Howcast on YouTube. It’s no wonder that Helpouts got buried all that great information.

Another problem was the user experience. Writing for VentureBeat, Mark Sullivan tells the story of a mental health provider disappointed with Google Helpouts:

Lewisville, Texas-based counselor Will Singleton was excited about Helpouts when he heard it had launched. But it soon became clear to Singleton that Helpouts wasn’t going to fit into his practice like he hoped it would. The people who called the service didn’t have just a few questions that could be handled in a short amount of time. In Singleton’s case, the people who he talked to online came to the service with problems that were best treated with long-term, regular sessions. ‘These were just people who were trying to get free therapy.’

google helpouts health

While the Helpouts marketplace may have been an easy way to get some Google juice, it seems to have lacked the design and credibility needed for a healthcare delivery platform. It required patients to get a Google+ social media account as well as use Google Wallet to pay for sessions. It lists free pet health advice alongside safe dieting training sessions and $150/hour radiologist consults. Furthermore, there has always been a question of how Google was going  to charge providers for using Helpouts since their 20% per visit fee for other Helpouts users is illegal for healthcare visits.

VSee provides a simple waiting room experience that fits easily into medical workflows, whether it’s a walk-in or scheduled visit. It allows physicians to use a platform that can be trusted to protect patient privacy.

As a health provider, your expertise is valuable. And time is money. If you’ve been using Helpouts, write to sales@vsee.com and we’ll help you make the switch.

VSee Update 319 – New Sound Notification

VSee api update release*updated Apr. 2 with Android release notes and Mar. 25 with iOS release notes

Never miss a client with VSee’s new waiting room sound notification!

All clients (Android, iPad, iPhone, Mac and Windows):

  1. Switched to new ring sound for waiting room notifications.
  2. New warning on video window when network connection is poor.

Mac only:

  1. Set default video resolution of auxiliary camera to 480p.

iPad / iPhone:

  1. Added support for iOS 8.2


  1. Fixed crash for when running activity in background

- – – – -

To see if you are on the latest version of VSee

Windows  – Click the Help icon in the address book –>select “About VSee…” and see if it is the newest version. VSee will download the newest client for you (which will show as a checkmark in task tray icon). Simply restart the program to use the updated VSee.

Mac  – Click “VSee” top menu and choose “check for updates.”

Please contact VSee support team if you have any problems, questions, or suggestions!

VSee Telemedicine Video Conferencing Now Aboard the International Space Station

International Space Station ISS

“STS132 undocking iss2″ by NASA – http://spaceflight.nasa.gov/gallery/images/station/crew-23/hires/s132e012212.jpg. Licensed under Public Domain via Wikimedia Commons – http://commons.wikimedia.org/wiki/File:STS132_undocking_iss2.jpg#/media/File:STS132_undocking_iss2.jpg

VSee is honored to be selected as NASA’s official video conferencing platform aboard the International Space Station (ISS).  With VSee’s secure video chat astronauts are able to do telemedicine video conferencing, have family video chats, collaborate with scientists in real time, do projects with school children, and watch their favorite programs using their iPads and laptops.

As simple as this sounds, it turns out that NASA has had to stick with using their older generation video conferencing technology because the newer modern software-based video chat systems like Skype, Vidyo, or Zoom just aren’t able to deal with the unique challenges of space to ground communications.

Byron Smith, Senior Medical IS Engineer at Wyle explains that the relatively long delays in a round-trip satellite communication plus the regular loss of information causes many of the newer generation video technologies to work poorly or even to fail, but “then VSee came along with a new approach to handling challenged networks such as those we deal with during ISS operations.”

We’re proud that VSee’s video technology is able to meet the challenges of space communications, and that we’re able to contribute to the work being done on the Space Station :)

Check out the full press release here

Google Helpouts Shutting Down in April

Google Helpouts shutting downGoogle has announced they are shutting down Helpouts, their platform for experts to offer advice by video, on April 20. With Google Helpouts shutting down, health providers who use the service to consult with clients will have to find an alternative to Helpouts.

In the Guardian Liberty Voice, Alley Hines writes:

There were hopes of taking it into the medical community where people could consult with their doctor, nurse, or even the veterinarian. Offering the search for medical information at no charge was one way that Google promoted Helpouts.

But apparently even the lure of “free” for providers wasn’t enough get Google Helpouts off the ground. And at one point Google was even giving away free video doctor visits. The search giant’s response as to why it’s shutting down Helpouts: “unfortunately, it hasn’t grown at the pace we had expected.”

Of course, it was always a big question mark whether Helpouts would succeed among the medical community. While it got promising reviews, let’s just say Google isn’t exactly your go-to man when it comes to matters of privacy and the healthcare community is pretty strict when it comes to things like that. Google also hasn’t had a great track record when it comes to understanding the health industry – consider Google Health, its other failed attempt to get into the consumer health door.

In full disclosure, during last year’s ATA trade show, VSee even had people from the Google Helpouts team coming over to get a demo of the VSee virtual waiting room in order to understand how we structured our simple telemedicine workflow.

As a health expert, you need a video solution that matches your unique requirements. Helpouts may have been a great way to get found online, but it’s definitely not the best way to show that you’re serious about a patient’s privacy. In any case, don’t rely on a generic product built for the masses. Choose VSee – it’s 100 percent HIPAA-secure and specifically designed for telemedicine.