The Blog

VSee New Release 707 – Improved Low Bandwidth Video

VSee api update releaseWe’re still focused on giving you the best low-bandwidth video conference with this new VSee release. We’ve also improved the iOS experience with in-app registration, landscape orientation and more! Please make sure your VSee is updated to the latest versions:

  • Windows version (21214)
  • Mac version 3.0 (21214)
  • iPad 3.2 (21221)
  • iPhone  1.8 (21221)
  • Android 1.4 (21275)


Android, iPad, iPhone, Mac and Windows:

  1. Improved video quality auto-adjustment for low bandwidth networks.
  2. Added a dial-out tone and changed dial tone for receiving calls.
  3. Fixed offline presence bug when calling.


  1. New design for VSee address book.
  2. Improved tiling for video windows.
  3. Fixed crash on exit while still searching for a contact.


  1. Fixed high video delay during calls over low bandwidth.
  2. Fixed video frame rates not changing with the video settings.
  3. Fixed aux cam positioning during call.
  4. Fixed app sharing for secondary monitors.
  5. Fixed unable to re-login if group chat was opened previously.

iPad and iPhone:

  1. Added in-app registration.
  2. Fixed badge numbers for new messages.
  3. Added ability to drag and drop video window position for group calls.
  4. Added UI support for large text size.
  5. Fixed position of popover settings when switching orientation.
  6. Fixed crash when navigating between call and chat view.
  7. Added landscape support for iPhone.
  8. Fixed various views and navigation bugs between menu items.
  9. Fixed inactive user disappearing when active user is removed during a group call.
  10. Improved background ring tone – now plays for 30 seconds when app is in the background.
  11. Improved UI where notifications redirect to the correct view when app is opened.


  1. Removed wrong warnings on video view and login view.

– – – – – – – – – – – –

To see if you are on the latest version of VSee:

Windows  – Click the Help icon in the address book –>select “About VSee…” and see if it is the newest version. VSee will download the newest client for you (which will show as a checkmark in task tray icon). Simply restart the program to use the updated VSee.

Mac  – Click “VSee” top menu and choose “check for updates.”

Please contact VSee support team if you have any problems, questions, or suggestions!

VSee Asia Team on Island Retreat

Updated 7/7/2015 with video :)

The VSee family has grown so much in the past year! Since we can’t fit everyone on a houseboat for our annual retreat, VSee Team Asia and family members are getting their own bonding time on the lovely tropical island of Bali.

VSee Asia Team in Bali

VSee Asia Team in Bali

VSee in Bali


VSee CEO and Aneesh Chopra – Tech Argonauts on a Healthcare Adventure

Aneesh Chopra and Milton ChenMilton Chen, CEO of VSee got in some geek time with Aneesh Chopra last week to collaborate on one of Aneesh’s babies — the Argonaut Project— to make sharing electronic health records easier by using Internet open standards.

While standardizing electronic health information exchange doesn’t exactly sound like the stuff of myths and heroes, it is a monumental task, and the Argonaut Project is taking the challenge by the horns.  Specifically, it aims to fast-track develop a first-generation API that will allow health professionals to share electronic health records (EHR), documents, and other health information across different systems. Their work builds upon a framework called Fast Healthcare Interoperability Resources, or FHIR. The HL7 standards commitee as well as several private companies and organizations— including athenahealthCernerEpicMayo Clinic, and McKesson— are coming together to make this vision a reality.

President Obama appointed Chopra to be the first Chief Technology Officer of the United States (CTO). Chopra previously served as the state of Virginia’s Secretary of Technology and is the author of Innovative State: How New Technologies Can Transform Government (May 2014).  Also, he recently started a new company called Hunch Analytics to more effectively use big data, especially in healthcare.

Teledoc and American Well Fight Over Telemedicine Software Patent

american well vs teledoc

American Well has filed a lawsuit against TeleDoc. The suit claims that TeleDoc violated American Well’s intellectual property rights . The news comes right on the heels of TeleDoc’s recent tangle with the Texas Medical Board.

According to FierceHealthIT, the issue is over American Well’s patent called “connecting consumers with service providers.” It concerns the backend system by which American Well matches care requests with available providers.  American Well says that “Teladoc is well aware that it has been engaging in and continues to engage in the unauthorized practice of American Well’s patented inventions.” They go on to claim that TeleDoc applied for a license to use American Well’s patents, but that American Well denied their request.

TeleDoc however is fighting back. It’s CEO Jason Gorevic told MobiHealthNews, “We very strongly believe that those patents are invalid. For one, American Well’s claims of being ‘first-to-market’ are demonstrably false due to the fact that Teladoc and others were providing telehealth long before American Well was even formed as a company. Second, the patents in question are impermissibly broad and cover matters that are too obvious to be patented.”

There’s no question that TeleDoc’s business model is not original or unique. The technology for telemedicine has been around for over a decade. But it’s hard to see how American Well could win this fight in court. After all, “connecting consumers with service providers” is something than many companies have done for years. Their claims sound a lot like patent trolling, that is, suing someone for “stealing” an idea that was already widely known. Whoever wins this fight, neither party can legitimately claim to be the world’s number-one telemedicine provider.

Not long ago TeleDoc had the largest market share in telemedicine. But they were late to adopt video, and they slipped from their #1 rank this year.

American Well started out building patient portals for hospitals. But their video solution, licensed from Vidyo, was expensive and complicated. They recently pivoted in order to offer their own online doctor service, to copy the successful MDLIVE and TelaDoc and business model.

Get the Latest Telehealth Policy at CCHPCA Website!

cchpca telehealth policy watch

VSee loves CCHPCA’s website! Telehealth policy is a complicated issue. We get a lot of questions from doctors: “How will I get reimbursed?” is a frequent one, along with “How do I see patients in other states?”

It’s natural for providers to ask these questions, because US law still hasn’t caught up with the technology. There’s a labyrinth of state regulations surrounding telemedicine. To help you navigate, we’ve worked hard to publish useful information on our blog. We even created this nifty map to show reimbursement laws in all 50 states. But laws are always changing, and it’s difficult to keep up.

So we are excited to see the website for the Center for Connected Health Policy (CCHPCA):

They’ve done exactly what we’ve striven to do on the VSee blog. They’ve devoted a whole section to “Telehealth Legislation and Regulation Tracking,” where you can look up pending bills and their status in every state across the country.

CCHPCA has created an invaluable resource for providers looking to start telemedicine. Check out their website today!