Summary:  An example of how a one-click Skype call improved my customer service experience, and how a VSee video call with screen-share could make it even better.

Yesterday afternoon, after discovering that my tires had been slashed, I was online trying to figure out if my insurance policy would cover the damage. (Yes, BIG, annoying bummer, but fortunately I telework!).  I wasn’t having much luck because they wanted me to get an account online first, which I really didn’t want at that point.

Well, lo and behold, I noticed this little link that said something like “Click me for a free Skype call.”  I’ve seen plenty of live chat links for Continue reading →