Telemedicine in the Healthcare Delivery System: a panel with Milton Chen

Telemedicine as a means of delivering healthcare will be the topic of an upcoming panel discussion. Don’t miss Milton Chen, CEO of VSee, speaking at the Golden Triangle Local Program Council’s special event:


(This is an ACHE Qualified Education (Category II) Program and is self-reported by ACHE members)

WHEN: Tuesday, January 24, 2017 5:30pm – 7:30pm

WHERE: Lamar University’s Dr. Richard L. Price Auditorium In the John Gray Center, Beaumont, TX (Refreshments Available)


  • How telemedicine has been used to care for patients and in what settings
  • How effective telemedicine has been in the treatment of patients
  • What the financial and reimbursement implications of employing telemedicine are in the care of patients
  • What are the future applications of telemedicine and how the potential shift in healthcare
    reimbursement toward assuming greater risk may impact health care providers’ use of telemedicine

Visit to register before Monday, January 23.


Glenn Hammack, OD – Founding President/CEO, NuPhysicia, Inc.


Nancy Dickey, MD – Executive Director, Rural and Community Health Institute

Praphul Joshi, PhD – Associate Professor, Program Director, Masters of Public Health, Lamar University

George Christafa Bone, DNP – Doctor of Nursing Practice, Veterans Affairs North Texas Health Care System

Milton Chen, PhD – Co-Founder & CEO, VSee Lab

This event is supported by the Southeast Texas Chapter of the American College of Healthcare Executives (ACHE).

Telesurgery in Humanitarian Settings – Mohana Amirtharajah, MD, Doctors Without Borders [TFSS Talks]

Telesurgery, as told by the expertsAt this year’s TFSS conference, we had the pleasure of hearing about a telesurgery project from the field work of Médecins Sans Frontières/Doctors Without Borders (MSF). MSF is one of VSee’s most inspiring humanitarian organizations.  Whether it’s providing aid in war-torn countries, nations hit by natural disasters, or areas facing epidemics, they’re often the last ones out or the only humanitarian organization operating in that zone. Continue Reading…

Can Platforms Accelerate Telehealth Adoption? – Paul Smolke, Microsoft [TFSS Talks]

telehealth platformWhat is a platform and why do you need one to do telehealth? Paul Smolke of Microsoft argues that a telehealth platform helps patients to buy into your program.  Continue Reading…

Virtual Care Reality and Accelerators to Scale – James Mault, MD, Qualcomm [TFSS Talks]

James Mault Qualcomm

It’s time for a reality check. Virtual care has not lived up to the hype. True, the mobile revolution is mind-blowing. So why hasn’t telehealth kept pace? Jim Mault thinks he may know why, because his company Qualcomm is at the forefront of making virtual care a reality for everyone.Continue Reading…

The Telehealth Adoption Black Hole – Milton Chen, VSee [TFSS Talks]

The telehealth industry’s biggest challenge is a lack of adoption among patients and consumers. Why aren’t more people using the telehealth technology available to them? Why is there a telemedicine adoption blackhole?Continue Reading…

Telemedicine by Satellite

You can conduct a telemedicine consultation over any kind of internet connection. For patients in remote areas with no connectivity, satellite internet is the answer. The VSee team relied on satellite internet when we deployed telemedicine to refugees in Iraqi Kurdistan.

Watch this video to learn more about how satellite internet works.

As you can see, satellite internet allows people to connect when wi-fi and 4G are out of the question. Thanks to satellite internet, anyone can see a doctor through telemedicine.

Telehealth Conference a Huge Success

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Thank you for an Awesome #TFSS Conference!!

When Milton (VSee CEO) decided in late, late August that we had to do this telehealth conference, and we had to do it before the year was out, we had no idea what we were getting into or what kind of response we would get. The response and feedback we’ve received on this first Telehealth Failures & Secrets To Success conference has been absolutely overwhelming.

Microsoft speaker and Director of Worldwide Health & Productivity, Paul Smolke, wrote in to say “the format and content was incredible. Your company’s passion to leverage technology to improve the delivery of healthcare is refreshing and admirable.”

Many other attendees also wrote in:

-Great conference I wish my entire team came, you will need a bigger venue next year

-Provided the most honest look at the business of telemedicine & telehealth of any conference ever

-Absolutely phenomenal experience. Very well done, informative and fun! Thank you!

-Thank you so much for a wonderful conference. Hands down the best group of people I have had the pleasure with whom to have spent the last 3 days.

Truly, it was a worthwhile time of bonding and candid discussion around the problems of a creating a sustainable telehealth enterprise. From breathtaking views of future applications to the nitty gritty on implementation and billing, I believe all who attended were inspired or re-inspired to make telehealth an every day reality.


Over 150 health care executives, physicians, and health technology experts gathered for three days of networking, sharing insights, and expert talks. Many speakers shared their own war stories, telehealth implementation tips, and lessons learned. You can review a selection of those insights on VSee’s Facebook page or with the hashtag #TFSS on Twitter

Featured speakers included Jim Mault, VP & Chief Medical Officer of Qualcomm Life; John Sotos, Chief Medical Officer of Intel, Kristi Henderson VP of Virtual Care & Innovation at Seton Healthcare; Prentice Tom, Chief Medical/Innovation Officer at CEP America; and Randy Parker, Founder of MDLIVE.

The VSee team was there in full force to demonstrate Cloud Clinic, as well as how doctors use VSee’s technology to live-stream their peripheral medical devices. Laurence Girard, CEO of FruitStreet, also had a table where he showed off their health and wellness platform.

The event was a huge success! Everyone at VSee looks forward to organizing an even bigger one in 2017 and making this telehealth conference an annual tradition.


Telemedicine Solves the Shortage of Doctors

In every country around the world there is a critical shortage of doctors and nurses everywhere. If you live in a rural area, you are probably especially hard hit. Fortunately, telemedicine is an innovative way to address this critical shortage of doctors in rural areas.

Continue Reading…

Telehealth & HIV Prevention: Catch Stephen Sullivan at TFSS

Catch Stephen Sullivan’s presentation on telehealth & HIV at the Telehealth Failures and Secrets of Success conference!

Project Nexus: Addressing Barriers to HIV Testing and Linkage to Care among Male Couples in the United States through Telemedicine by Stephen Sullivan MPH, University of Michigan Center for Sexuality and Health Disparities.

Don’t miss Stephen Sullivan, Project Manager at University of Michigan Center for Sexuality and Health Disparities, at the Telehealth Failures & Secrets To Success Conference, Dec. 2-4, 2016 in San Jose, CA. He will be presenting a talk on the “Telehealth Failures & Secrets of Success with application to Clinical Trials.”

The talk takes place December 3rd, 2016, 2:15- 2:45 p.m.

Stephen will join with nationally known healthcare innovators, telemedicine strategists, and technology experts from Microsoft, Intel, Dell, Qualcomm, Avizia, DaVita, US Oncology/McKesson, as they lead 30+ sessions to dig beneath the telemedicine hype. Speakers will be examining telehealth failures and revealing their insights into telemedicine implementation, profitability, and user adoption.

Telehealth and telemedicine have been touted as healthcare’s savior for years. Market analysis has predicted 158 million telemedicine video consults and a $34B telehealth market by 2020. But even the hugely successful American Well with 3000 to 4000 video downloads per day is not reaching the tens of millions of calls its customer volume can potentially reach. So why has telehealth failed to live up to its hype?

In his talk, Stephen will present a case study of an active clinical trial entitled Project Nexus that seeks to promote HIV prevention among male couples in the United States through the use of telemedicine. He will explain how leveraging currently available telehealth modalities alongside at-home HIV testing technology may help male couples at risk for HIV infection to overcome barriers to testing, counseling, and linkage to care. In doing so, he will describe the research design and application interface of the Project Nexus study.

With over 70% C-level attendees including Stanford Medicine, Texas Medical Center, UNC Health, GE, ViaSat, and Zipnosis, you don’t want to miss out on this executive education event.

Seating is limited and will be reserved on a first-come, first serve basis. Get $150 off with promo code: web150. Register for the conference by clicking here.

CEP America Joins Telehealth Failures & Secrets To Success

Telehealth expert Dr Prentice Tom

Prentice Tom, MD

Don’t miss the Chief Medical Officer of CEP America, Prentice Tom, MD, speak on  “Creating the Enterprise Culture Necessary for Success” at the Telehealth Failures & Secrets To Success Conference, Dec. 2-4, 2016 in San Jose, CA.

His keynote presentation takes place at 9:15 AM on December 3, 2016 at the Sheraton, San Jose Airport.

Dr. Tom will join with nationally known healthcare innovators, telemedicine strategists, and technology experts from Microsoft, Intel, Dell, Qualcomm, Avizia, DaVita, US Oncology/McKesson, as they lead 30+ sessions to gain insights into telemedicine implementation, profitability, and user adoption. Telehealth and telemedicine have been touted as healthcare’s savior for years. Market analysis has predicted a $34B telehealth market by 2020. The healthcare marketplace is often described as complex and fragmented.  It is not surprising that many health tech companies have found it frustrating to negotiate the healthcare industry.

In his talk, Dr. Tom will provide a broad view of the enterprise skills necessary for success. Many are familiar with the oft repeated phrase, “culture eats strategy”.  Dr. Tom will provide an informative, humorous view of the type of company culture new start-ups as well as long-term players in the health tech industry will need to adopt if they are to survive the long-cycle business development that characterizes the health care industry.

With over 70% C-Level attendees including Stanford Medicine, Texas Medical Center, UNC Health, GE, ViaSat, and Zipnosis, you don’t want to miss out on this executive education event!

Seating is limited. Visit the official event page to register now! Get 15% discount with code: web150

Get Full Medicare Reimbursement in the Skilled Nursing Facility

skilled nursing facility

Every skilled nursing facility must abide by rules set by Medicare, particularly when it comes to Potentially Avoidable Hospitalizations, or PAHs. In fact, Medicare will soon be changing its reimbursement policy so that if a patient is readmitted to a hospital after a short stay in skilled nursing, the facility is penalized with less reimbursement money through the Medicare program. These changes don’t go into effect until 2019, but skilled nursing facilities are already receiving feedback reports on their performance. More and more, the skilled nursing facility is discovering that telemedicine provides a viable solution for monitoring, assessing, evaluating, and diagnosing patients on site without transferring them out of the facility for care – thus avoiding getting dinged by Medicare in the process.Continue Reading…

How Telepsychiatry Will Revolutionize the Emergency Room

telepsychiatry - Psychiatrists see patients by video


Most ERs do not have a psychiatrist on staff, and yet one-eighth of all hospital emergency visits require mental health diagnoses. Most emergency rooms are set up to deal with physical emergencies, traumatic injuries, and acute conditions. They’re not so ready to deal with psychiatric emergencies such as bipolar or schizophrenic episodes, although these cases are finding their way into emergency departments across the nation in record numbers. Many emergency rooms don’t have a psychiatrist on staff, let alone a mental health professional manning the ER around the clock. The solution is telepsychiatry: patch in qualified mental health providers remotely via video.Continue Reading…

Is Emergency Telemedicine Failing Because We’re Using the Wrong Technology?

This post was contributed by Richard Fury, a longtime health expert, formerly of Kaiser Permanente. Mr. Fury shared his take on why ambulatory doctors should adopt emergency telemedicine. — the editors

Telemedicine is the low hanging fruit in the quest for affordable healthcare. There are valid reasons why ambulatory doctors must adopt emergency telemedicine.

Surveys show a high percentage of patients accept remote care. For physicians and payers, it is obvious that video visits provide value for ambulatory patients and avoid unnecessary trips to the emergency room. Consider the high cost of bricks and mortar and support staff necessary for traditional visits. So, why haven’t we moved forward with wide adoption?Continue Reading…

Top 4 Questions for Evaluating a Telemedicine Vendor

Google “telemedicine,” and you’ll pull up any number of telemedicine vendors. The problem is figuring out which telemedicine vendor is right for you. You want to find a vendor with both the technical expertise and the feature set you need. It’s also wise to consider whether a vendor is dedicated to the healthcare field or serves a variety of industries, and whether they are likely to shut down on you, as Google Helpouts did. Here are four major criteria to help you evaluate your telemedicine vendor.  Continue Reading…

Comparing VSee, Zoom, GoToMeeting for Virtual Doctor Visits

VSee Zoom GoToMeeting telemedicine

VSee, Zoom, GoToMeeting — with all the options out there for doing telehealth and telemedicine, how do you know what works best for your telemedicine needs? It’s been awhile since we’ve looked at Zoom and Citrix’s GoToMeeting (GTM) products, so we decided to check them out again and see how VSee is stacking up.Continue Reading…

Try VSee Multi-Device Streaming and Remote Camera Control Free for a Limited Time

VSee has some kick-butt properties that make it uniquely suited for healthcare. Two of these are

  • multi-device streaming and
  • far end camera control

These features make it simple and cost-effective for universities, hospitals, urgent care, and telehealth startups to do things like telestroke monitoring, triage for ER / trauma cases, and routine care.

For this month only, you can try out these VSee telehealth features at no extra cost. They are usually only available with a paid subscription at $299 per month. Just download the free VSee app at https://vsee.comContinue Reading…

New Survey: Telemedicine Goes Mainstream [Infographic]

A recent survey shows that video telemedicine is not only becoming more mainstream, it’s also easier than ever for patients and providers to connect online. Some people think telemedicine is a radical new technology, the “wave of the future.” But these results suggest that we’ve already passed the tipping point.  

VSee surveyed mental and behavioral health providers over several weeks in February and March. Altogether, more than 250 people responded. We’ve summarized the most surprising results of our survey in the infographic below.  Check it out:

Video makes remote healthcare painless and convenient. As you can see, more and more providers are growing increasingly comfortable with video telemedicine. If you haven’t yet tried VSee, what are you waiting for? Download VSee for free. Or contact our telehealth experts and request a live demonstration.

Is Epic Bottlenecking EMR Interoperability?

emr interoperability cartoonIn January 2009, President Obama predicted “within five years, all of America’s medical records will be computerized. This will cut waste, eliminate red tape, and reduce the need to repeat extensive medical tests.”

Six years later, medical records aren’t much better than they were.

Continue Reading…

Can Doctor House Calls Reduce US Health Costs?

A health editorial in today’s New York Times asks why don’t more doctors do house calls. Sandeep Jauhar, a cardiologist, writes:

Traveling to patients’ homes is inefficient and almost never profitable for doctors or hospitals. But I believe that if we revived the house call, the overall savings to the health care system, not to mention the impact on patient care, would be enormous.

Dr. Jauhar is absolutely correct. In today’s system, we force patients to wait for an appointment (sometimes for weeks and even months), and then drive to the doctor’s office (sometimes hours away). This is wasteful and inefficient. He goes on to point out that with doctor house calls, doctors would have better visibility in their patients’ home life, and we would be better able to reduce hospital readmissions and save millions of dollars.

So what about video telemedicine?

It’s very curious that this opinion piece doesn’t mention that many providers already offer house calls — virtually. Video telemedicine is simple and convenient. It can save both the patient and the doctor the hassle of driving to and from the office. It can also save patients hours in lost productivity.

Dr. Jauhar should be applauded for making house calls. But he shouldn’t have to physically transport himself and all his fancy equipment from home to home.

In fact, he doesn’t have to. The consumer health market is starting to explode with inexpensive digital health devices. VSee has actually designed a Home Health Kit for use with the iPhone. It has all the devices necessary for a doctor to get a patients’ vital signs.


The kit includes:

  • a digital stethoscope
  • a pulse oximeter
  • a blood pressure cuff
  • a “rhythm strip” (finger EKG for detecting arhythmia)
  • an otoscope (that attaches to a cell phone camera) and
  • a dermatoscope (cell phone attachment)

With simple, compact tools like these, patients and home care assistants can easily send health data to a doctor from the comfort of the home. What’s not to like?

So we agree — house calls are great! And they’re even better when doctors use the technology we make available

How to Offer Occupational Health Benefits Without Breaking Your Budget

Having an on-site medical clinic is a growing trend among large organizations, according to Fast Company.  On-site clinics can not only lower employer health care costs, they’re also more convenient and accessible for workers than traditional doctor visits. With a focus on preventative care and fast turn around, it’s an great employee benefit to offer while also cutting down work productivity drains. It’s a win-win for both parties.

Telemedicine vs. On-Site Clinics

What the the Fast Company article hasn’t considered is the growing use of telemedicine services such as MDLIVE, Teladoc, and Doctor on Demand. With telemedicine, employees can easily reach providers by video, without companies having to build big expensive clinics.

Moreover, as the article acknowledges, a big consideration of on-site clinics is privacy. Companies that build clinics on site need to position them far away from Human Resources and provide spacious waiting rooms. Even those measures may not be enough. And of course, building a large clinic in your office building is not exactly cheap. By using telemedicine, employees can see a doctor over encrypted video anywhere there is an Internet connection, making it easier to maintain patient privacy and remain HIPAA-compliant.

Mayo Clinic, UMMC, and Walgreens Using Telemedicine

mayo clinic telemedicine kiosk

Many companies are already offering different telemedicine solutions. For example, at the Mayo Clinic’s campus in Austin, TX, employees can get a health check-up just by stepping into a private kiosk. Inside the kiosk employees can check their vital signs, contact a nurse practitioner via video and send visuals from imaging devices such as a dermatoscope and iris scope.

The University of Mississippi Medical Center (UMMC) also uses telehealth to provides convenient urgent care services to corporations and colleges. Users can reach a doctor from the comfort of their desk or home by “walking in” to a VSee virtual waiting room – no appointment necessary. You can read more about the case study here.

Retail pharmacy behemoth, Walgreens has also been offering telehealth services in partnership with MDLIVE through their Walgreens mobile app. They recently expanded their telemedicine offerings to an additional 3 states, as well as making service available on desktop and tablet devices.

Having a physical clinic at the worksite might make sense for big companies with lots of employees. But most businesses don’t have the money, space, or know-how to offer such a luxury to their staff. For most of us, the answer to occupational health is simple – user-friendly telemedicine.

photo courtesy: