HIPAA and VSee Video Conferencing

Is VSee video conferencing HIPAA compliant?

VSee video chat helps you to be HIPAA compliant in two ways 1) It protects data privacy in that all audio/video communication is securely encrypted and transmitted from point-to-point such that even VSee does not have access to any identifiable health information that may be communicated. 2) VSee offers the HIPAA-required Business Associate Agreement where VSee agrees to be responsible for keeping all patient information secure and to immediately report any breach of personal health information.
(Please see section "How does VSee allow you to comply with HIPAA")

Wondering how HIPAA and BAAs fit in with Canada health privacy laws?

Check out this blog post summarizing the important differences.

What You Need To Know About HIPAA

HIPAA and Health IT

HIPAA is a federal law that protects the privacy of your personal health information. At the same time it allows health care providers and certain related operations enough access to the information they need to do their jobs effectively. HIPAA includes several rules and provisions that set guidelines and requirements for the administration and enforcement of HIPAA. The relevant ones for the implementation of health information technology and the exchange of protected health information in an electronic environment are the Privacy Rule and the Security Rule , as well as the HITECH Act which further enforced the two in 2009.

*State laws may have more stringent requirements than federal laws, however, in cases of conflict, federal law supersedes state law.

Highlights Of The Privacy Rule, The Security Rule, and the HITECH Act

  1. The Privacy Rule, applies to protected health information (PHI) in any form whether paper, oral, electronic, etc. While it requires covered entities to put in place "administrative, physical, and technical safeguards" for protecting PHI, it differs from the Security Rule in that it discusses the cases in which PHI can be used, when authorization is required and what are patients' rights with respect to their health information. (Page 8335 of the final Security Rule)

    Summary of Privacy Rule

  2. The Security Rule applies only to protected health information in electronic form (E-PHI) and builds on the Privacy Rule requirements of "administrative, physical, and technical safeguards." Unlike the Privacy Rule which is more concerned about patients' rights and how health information is used and released, the Security Rule sets standards on the processes and technical security measures that should be taken to keep PHI private. It discusses acceptable ways to "implement basic safeguards to protect E-PHI from unauthorized access, alteration, deletion, and transmission." (Page 8335 of the final Security Rule)

    * Under the Security Rule, paper to-paper faxes, person-to-person telephone calls, video teleconferencing, or messages left on voice-mail do not count as E-PHI because they did not exist in electronic form before the transmission. Thus those activities are not covered by [the Security Rule]" (Page 8342 of the final Security Rule). In contrast, the Privacy Rule applies to all forms of PHI.

    In particular, it calls for attention to

    • risk analysis and management
    • administrative, technical, and physical safeguards
    • organizational requirements
    • policies, procedures, and documentation requirements

    The Security Rule 101 Overview

    Security Rule Guidance Material

    The US Department of Health & Human Services (HHS) now also offers a Security Risk Assessment (SRA) tool to help organizations ensure they are compliant with HIPAA’s administrative, technical, and physical safeguards and to expose areas where their PHI may be at risk

    The figure below gives you an idea of the security measures covered by the Security Rule. (from paper "Reassessing Your Security Practices in a Health IT Environment: A Guide for Small Health Care Practices")

    hipaafigure1

  3. The HITECH Act essentially added teeth to the HIPAA Privacy and Security Rules by specifying levels of violations and penalties for violations. It also requires periodic audits to ensure that covered entities and business associates are complying with the HIPAA Privacy and Security Rules and Breach Notification.

    HITECH modifications to privacy and security

Who Is Required To Comply With HIPAA?

Not all operations that handle health-related information must follow HIPAA law (such as many schools, state agencies, law enforcement agencies, or municipal offices). Under HIPAA the 2 groups that must follow HIPAA rules are

VSee would be considered the business associate of a covered entity that uses VSee to communicating private health information with a client.

Is A Software Vendor Considered a Business Associate Under HIPAA?

It depends. If a vendor or subcontractor transmits, maintains, or has routine access to protected health information (PHI) when providing its services to a covered entity then it is considered a business associate. For example, a vendor that hosts the software containing patient information on its own server or accesses patient information when troubleshooting the software, then it is considered a business associate and must have a business associate agreement with the covered entity as specified under the HIPAA Privacy Rule 45 C.F.R. § 164.504(e).

The only exception under HITECH section 13408 is in the case of a data transmission organization that acts as a conduit, in that it only transports information but does not access it, such as the US Postal Service or its electronic equivalent -- Internet Service Providers (ISPs), a telecommunication company, etc. While these may have access to PHI, they only access PHI on a random or infrequent basis as necessary for the performance of the transportation service or as required by law: "[D]ata transmission organizations that do not require access to protected health information on a routine basis would not be treated as business associates" (p. 22)

While VSee never has access to any information, health or otherwise, that you may observe, transmit, or receive by using VSee, it is still considered a business associate because it is used to transmit private health information over the Internet. To be HIPAA-compliant, a covered entity using VSee for this purpose must have a Business Associate agreement with VSee.

U.S. Department of Health on Software Vendors
U.S. Department of Health on Conduits

How is HIPAA involved in your use of videoconferencing?

Videoconferencing may involve the electronic exchange of health information which is protected under HIPAA law. Security considerations with videoconferencing may involve making sure unauthorized third parties cannot to record or "listen in" on a videoconferencing session, making sure recorded videoconferencing sessions are stored and identified in a secure and proper manner, or having a procedure for initiating and receiving video calls. Other video collaboration features affecting security may include text chat, screen-sharing, and file-transfer.

Videoconferencing would only be one small piece to consider when establishing and maintaining HIPAA-compliant IT security standards as described by the Privacy Rule and the Security Rule.

How does VSee allow you to comply with the HIPAA Privacy and Security Rules?

VSee has several characteristics that make it easy to protect the confidentiality of protected health information:

  1. Peer-to-Peer sessions
  2. VSee uses a managed peer-to-peer architecture, where video (and other media) are streamed directly from endpoint to endpoint. Information is never stored on any VSee servers or intercepted by VSee in any way. The VSee management server is only used for address look up, connection brokering, and system/user administration. This prevents information leakage between point A and point B.

  3. Encryption
  4. Encryption adds another layer of security of VSee. All VSee traffic is encrypted with FIPS 140-2 certified 256 bit Advanced Encryption Standard. No servers, including VSee's, have access to the decryption keys. This keeps keeps your videoconference absolutely confidential.

  5. Local File Storage (of non-streaming media)
  6. VSee allows users to record videoconferences and keeps chat history that could be regarded as electronic protected health information (e-PHI). These files are stored on a user's computer and are not accessible to VSee. Covered entities may securely save recorded conferences or chat histories to their own HIPAA compliant electronic health record (EHR) system.

Nefsis Videoconferencing and HIPAA Summary

Is VSee certified for use under HIPAA?

Certification of health technology is regulated under the HITECH Act by the Office of the National Coordinator for Health Information Technology ( ONC) in collaboration with the National Institute of Standards and Technology ( NIST). HIPAA rules do "not assume the task of certifying software and off-the-shelf products" (p. 8352 of the Final Security Rule) neither do they set criteria for or accredit independent agencies that do HIPAA certifications. In short, this means that the third-party HIPAA certification groups you may use are not regulated by any federal accreditation agency.

Currently HITECH only provides for the testing and certification of Electronic Health Records (EHR) programs and modules. The certification is generally used to qualify health operations for Medicare and Medicaid EHR Incentive Programs.

The permanent certification program fact sheet

Authorized EHR testing and certification bodies

VSee is not an EHR software or module.

Does VSee Offer A HIPAA Business Associate Contract?

VSee signs HIPAA Business Associate Agreements with the minimum purchase of a VSee Annual Waiting Room subscription (Pro subscription available for solo practitioners).

U.S. Department of Health on Business Associate Agreements

Does data have to be encrypted to be HIPAA compliant?

The Security Rule does not require encryption if an entity can prove it is not reasonable or appropriate to do so. However, it is a good idea to encrypt data whenever possible because in the case that there is a data breach, proper encryption exempts HIPAA-covered entities from the Breach Rule (section 13402 of the HITECH Act), which requires notification of PHI that has not been secured (i.e. encrypted) according to the security guidance publication (74 FR 19006 on April 27, 2009):

"While covered entities and business associates are not required to follow the guidance, the specified technologies and methodologies, if used, create the functional equivalent of a safe harbor, and thus, result in covered entities and business associates not being required to provide the notification otherwise required by section 13402 in the event of a breach." (p. 19008)

Encryption processes that have been tested and meet the guidance standard:

(i) "Valid encryption processes for data at rest are consistent with NIST Special Publication 800–111, Guide to Storage Encryption Technologies for End User Devices." (p. 19009-10)

(ii) "Valid encryption processes for data in motion are those that comply with the requirements of Federal Information Processing Standards (FIPS) 140–2. These include, as appropriate, standards described in NIST Special Publications 800–52, Guidelines for the Selection and Use of Transport Layer Security (TLS) Implementations; 800–77, Guide to IPsec VPNs; or 800–113, Guide to SSL VPNs, and may include others which are FIPS 140–2 validated." (p. 19009-10)

VSee does not store any of your data. All VSee traffic is encrypted with FIPS 140-2 compliant 256-bit Advanced Encryption Standard.

Official Documentation For HIPAA

HIPAA - Health Insurance Portability and Accountability Act of 1996, Public Law 104-191, the complete suite of HIPAA Administrative Simplification Regulations can be found at 45 C.F.R. Part 160, Part 162, and Part 164

The Privacy Rule - "Standards for Privacy of Individually Identifiable Health Information" and is found at 45 CFR Part 160 and Subparts A and E of Part 164.

The Security Rule - "Security Standards for the Protection of Electronic Protected Health Information" and is found at 45 CFR Part 160 and Subparts A and C of Part 164.

HITECH - Health Information Technology for Economic and Clinical Health Act

Modifications to the HIPAA Privacy, Security, Enforcement, and Breach Notification Rules - 45 C.F.R. Parts 160 and 164

Other references

Nefsis Videoconferencing and HIPAA Summary

Using Skype for Telehealth

Is Video Chat HIPAA Compliant?

What Makes VSee Video Chat Secure

HIPAA and Canadian Health Information Privacy


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