VSee

Pros

• Rich workflow options to quickly build a tailored solution, including Admin Management
• Free VSee Clinic option 
• High quality group video calls up to 30
• Native telemedicine & collaboration features (e.g. remote PTZ control, device streaming, stethoscope audio mode, multiple screenshare, HIPAA group chat, phone dial-in…
• Live trainings and support

Cons

• In-browser calling in live beta
• EHR integration coming soon

Comments

“A great many thanks to VSee for lifting our organization during the COVID-19 crisis. The VSee team support is incredible…I was able to describe my needs late at night and have a solution implemented the next morning – on many occasions. My clinicians and admin staff are extremely pleased to use the VSee platform because it is intuitive.”

– Mike Rodriguez, MD. FAAFP, Broadlands Family Practice, Ashburn, VA (FB Review)

Doxy.me

Pros

• Free forever waiting room for single providers
• Super simple for patients and providers to connect with each other
• Very clean interface
• Affordable pricing for counselors and therapists
• Offers Live training and support

Cons

• Video quality problems on average and poor networks
• Lacks workflow options and integrations for more complex and multiple provider use cases
• Thin collaboration and calling features – web chat, screen share, file transfer, screen capture, 3-way calling (paid version)

Comments

“It is intuitive and easy to use as there is no plug in or application to be installed, and the client does not need to set up an account. It can be used on a mobile device (iOS and Android), tablets and computers.”

“It will not work well with average to weak internet connections. It is important to make sure you have a backup plan in the event that you have technical difficulties.”

– Kristi K. Phillips, PsyD, Carris Health (APA expert panel review)

Medici

Pros

• Built-in telemedicine eligibility checking and billing 
• Integrates with Kareo, athenahealth, Drchrono, and other EHR/PM 
• Simple in-browser video calling
• Patient marketing features (mass text)

Cons

• Not as much flexibility to pick and choose the features you need
• Insurance verification not always reliable

Comments

“Easy for patients and providers to use. Reliable audio and video quality. Able to expand my practice to other locations without the expense of opening satellite offices. Great pricing.

Verification of the patient’s insurance coverage is not always reliable. Not as robust as I would like (great features would be a chat box between patient and provider and the ability to share my screen with the patient to show them test results).”

– Kathy Wilson, Medical Director (Capterra organic review)

Zoom

Pros

• Well-known video+unified communications platform 
• Excellent 1-1 & group video quality
• Extensive meeting features e.g. chat, moderation, screen share, whiteboard, phone dial-in…
• Can also be used for webinars, internal meetings, trainings, and communications
• Integrates with Epic EMR

Cons

• Several privacy and security issues such as “Zoombombing”
• Product is not designed for healthcare. Uses public meeting room concept vs. waiting room lobby
• Cannot hold 2 meetings simultaneously using a single meeting room
• Zoom for Healthcare (with BAA) may be too expensive for independent practitioners

Comments

“One issue we’ve been having to workaround is communication with patients before the video appointment (getting them the right link and making sure the provider has it) and having multiple back to back patients (keep on the waiting room in the same conference call or jump between multiple rooms).”

– UCSF urologist (using Zoom integrated into their Epic system)