Patient

 


Frequently Asked Questions (FAQs)

 

If you need VSee Messenger app, please go to the next question “My provider asked me to download VSee” for download links and instructions.

Otherwise, please contact our support team with your provider’s full name.

You may also want to ask your provider to re-send you a visit invite via email or SMS (remember to check your junk mailbox in case the invite landed there).

Your provider is most likely referring to our VSee Messenger video chat app. Download the app by choosing your link option below:

To connect with your provider, you may need to add them as a contact. Here is a step-by-step guide or watch the following 1-min video below:

If you know you need the VSee Clinic for Patients mobile app. Please choose below to download:

You may sign up for an account here:  https://my.vsee.com/signup

Your VSee username is the email address you used when you signed up for an account.

In case you forgot your password, you may reset it here.

For VSee Messenger users, please visit this link for a step-by-step guide.

For VSee Clinic (Waiting Room) users, go to your provider’s clinic URL and click the Login button on the upper right corner of your window.

If you are using the VSee Clinic mobile app, log in using your registered email and password.

Patients do NOT need to pay for anything when downloading/using our apps. Please be advised that consultation fees are different for each provider. You will need to contact your provider directly regarding their fees.

If you are being redirected to a payment page when you download the app, please contact our support team.

VSee Clinic room codes can only be used with the VSee Clinic mobile app. If you wish to use your laptop for your video visit, you will need to get your provider’s Clinic URL. Your provider will usually send it to you via email or SMS. It will look like:

provider-name.vsee.me/u/my-provider

Simply click the link or type it into your browser to go to their virtual clinic.

1. For VSee Messenger, you may

2. For VSee Clinic,

If you are still having problems with your camera, mic or speaker, contact us at help@vsee.com

You do not need to download VSee if you are using a Chromebook*. Simply go to your provider’s Clinic URL by clicking (or cutting and pasting) the link you were sent. Be sure to use Chrome.

Please see our current system requirements and specifications here.

*If your provider wants you to download VSee Messenger, VSee currently does not support Chromebook (Chrome OS) or Linux devices.

Yes.

1. For existing VSee Messenger users, you just need to download VSee Messenger using the following link and follow setup instructions:

https://my.vsee.com/download

2. For VSee Clinic (Waiting Room) users, you just need your provider’s Clinic URL that looks like this:

provider-name.vsee.me/u/provider-name

Click the link or type it in your browser to go to their virtual clinic and click “Enter Waiting Room”

There is no need to sign up for a different account in either case. You just need to input the same username (your email address) and password you are using for your mobile apps.

For more information, please check these documents for common questions and troubleshooting tips.

If you still need don’t know what to do, please contact our support desk and we will help you to get started.

 

 

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