Klara is a New York based HIPAA-compliant online care platform founded by Simon Bolz and Simon Lorenz. A notable lineup of investors, including Firstmark Capital, have backed the founding team of Klara that has helped the platform in launching al-rounder platform. According to Crunchbase, over the course of 8 rounds, Klara raised a total of $32M in investment. On February 1, 2021, they received their most recent fundraising from a Secondary Market round.
Klara offers a comprehensive end-to-end virtual care platform that ensures seamless communication between healthcare providers and their patients. By using the platform, healthcare professionals can provide exceptional patient service by offering automated administrative processes, video visits and secure messaging. The platform allows integration with existing EHR systems that streamline data synchronization, allowing healthcare professionals to focus on patient care. All chats with patients, like treatment recommendations and automated outreach, are recorded in a single conversation. Patients can also connect to virtual assistance through chat and video calls from anywhere.
Providing an all-in-one, easy to use platform to medical healthcare professionals and saving their time by automating outreaches is the main focus of Klara.
Klara operates on a quotation-based pricing model. Healthcare professionals and organizations can book a free 30-minute consultation call with Kalra's team and can get a price quote based on their requirements. This flexible approach allows healthcare organizations to tailor their investment according to their unique requirements.
Klara's versatile platform caters to a diverse range of users. It proves particularly beneficial for healthcare providers across the spectrum – from individual practitioners to clinics and hospitals of varying sizes. It offers automated pre- and post-visit communication, message routing, two-way messaging, scheduling, appointment reminders, and more.
- Simplified administrative workflows for increased productivity
- Meaningful patient engagement through lab report sharing and post-appointment surveys
- Mobile Access
- Workflow Management
- Post- and pre-visit automation
- Appointment reminders
- User-friendly platform with diverse functionalities
- Efficient 2-way messaging
- Re-booking(Automated) reminders for no-shows
- Video visits
- Message routing
- The potential learning curve for some users
- Lack of phone call functionality
- Some users desire a more robust scheduling feature
eVisit is an Arizona-based telemedicine platform headquartered in the Greater Phoenix Area, Western US. The organization's founders include CEO Bret Larsen, Deric Frost, Glen McCracken, and Miles Romney. According to Crunchbase, eVisit was founded in 2013, and the company has raised a total of $110.8M in funding since its inception. In April 2023, eVisit acquired Bluestream Health
, which offers a digital front door platform and a virtual care workflow at an undisclosed sum. eVisit will be integrating Bluestream’s digital front door and language interpretation services, which include 198 languages plus American Sign Language. Over the years eVisit has moved away from individual practice products to focus its strategy on supporting hospitals and health systems. The organization prides itself on being trusted by more than 200 healthcare organizations, including the largest systems in the nation, e.g., AdventHealth, Banner Health, Clarkson Medical Group, Concentra Health Services, Envision Healthcare, Texas Health Resources, and many others
eVisit is an enterprise telehealth platform built for health systems to deliver both virtual or hybrid care. It delivers innovative consumer experiences in care navigation, care delivery, and care engagement. The telehealth software translates patient-led self-service models into complex workflows such as virtual visit scheduling and patient appointment reminders involving multiple parties, video, and/or EHR-based solutions; and queueing the patient to the provider’s waiting room.
It also boasts a proprietary integration approach, Native+, which allows eVisit to provide a seamless, bi-directional interface with clients’ existing scheduling, EHR, and other patient management systems, including applications that are developed in-house. This allows for more streamlined intake, processing, follow-up, and payments to be executed on the eVisit telehealth platform.
Since the pandemic, it has also launched eAnalyze
, its data analytics dashboard for measuring virtual care performance and finding growth opportunities.
The eVisit telehealth technology fully complies with industry standards and leverages physicians’, care team members and administrators’ authentications to ensure compliance with federal regulations like the HIPAA.
eVisit offers 150+ configurations so providers can quickly set up the workflow they need with features for Scheduling, Video Visits, Communication Management, Mobile Payments, Remote Monitoring, ePrescription, and more. With its recent acquisition it can now offer a more complete and robust set of digital front door tools (for both hybrid or virtual careworkflows, including language interpretation capabilities for over 198 languages.
eVisit platform may still be best for small and midsize organizations until it fully integrates with Bluestream. It offers a clean, straightforward virtual visit user experience for both patients and providers alike including scheduling, reminders, video connection, and ePrescription.
- ePrescription capability
- supports multi-provider telehealth business
- 198+ languages via Bluestream
- Mobile-friendly (supported on web, android, iPhone/iPad)
- Over 50 supported Electronic Medical Records via HL7 integration
- User-friendly (attractive and easy to use UX/UI)
- Patient record management
- Alerts notification
- Supports 1-on-1 and group video conferencing (family members, interpreters, social workers, and specialists can be invited).
- Lacks charting functionality
- Visual and audio glitches
- Poor connection
- Limited editable information for patients
VSee is a leading telehealth company based in San Jose in the heart of Silicon Valley. It came out of the Stanford University Human Computer Interaction (HCI) Lab and Computer Graphics Lab where its founders Drs. Milton Chen and Erika Chuang were completing their PhDs. With its user-centric design focus, VSee pioneered some of the earliest telehealth waiting rooms and queuing workflows on the market and over the last 15 years, has built up a comprehensive set of telehealth features. VSee serves over 1000 clients including McKesson, GE Health, Mt. Sinai, DaVita, Optum, Los Angeles County, and NASA Space Station.
VSee offers a comprehensive no code, low code telehealth platform with easy-to-configure features such as queue management, scheduling, group calling, video/phone/chat communications, payment processing, etc. Its no code option allows clinicians and staff to quickly add, remove, and adjust features to meet their workflow needs in as fast as a day. Its low code options provide deeper integration and customizations in as fast as one month.
VSee is known for its versatility, simple patient experience, and speed in deploying customizable solutions. This includes its native, plug-and-play multi-device streaming capabilities for remote exams and remote patient monitoring.
VSee offers 3 levels of self-service subscriptions:
- Free and Plus ($29/mo): offer waiting rooms for individual providers
- Premium ($49/user/mo): offers a complete medical office suite for multi-provider practices with shared waiting room, shared scheduling, analytics and call reports, as well as note charting, and ePrescribe
- Enterprise: for more specific workflow customizations such as provider dispatch routing, remote exams, EHR integrations and/or adding 50+ providers, you will need to contact the company for a custom quote
VSee is great for providers who want a professional, yet simple, secure telehealth waiting room that works on both a browser and as a downloadable app. It’s especially suitable for providers that have more complicated workflows that require managing multiple providers and/or programs and 3rd party integrations.
- Rich, configurable workflow options to quickly build a tailored white-label solution, including Admin Management, Revenue Cycle Management
- Native telehealth & collaboration features (e.g., device streaming, stethoscope audio mode, PTZ camera control, multiple screen share, HIPAA group chat, phone switching…)
- Free option with easy upgrade and downgrade
- High quality group video calls up to 30
- Option for both no-download browser-based visits and mobile app visits
- Free option does not come with live support
- Only browser-based VSee is supported on Chromebooks
- Out-of-the-box options have more limited configurations
TheraNest is a practice management software owned by Therapy Brands and its headquarters are in Birmingham, Alabama. Shegun Otulana founded TheraNest in 2013 as per Crunch Base. Therapy Brands also owns other major telehealth software brands such as ShareNote practice management for multi-specialty community behavioral health systems, Procentive a simple, full-featured EHR solution, and Fusion Web Clinic a PT, OT, Speech Therapy EMR software. However, TheraNest is one of the most popular brands in the portfolio of Therapy Brands. At its core, TheraNest offers Practice Management solutions for therapists.Therapy Brands have recently rebranded as a part of their integrated marketing approach. Now TheraNest can be found as a product on the official Therapy Brand’s website. This review will focus on TheraNest to help you figure out if it’s the right option for you or not.
Mental Health Practice Management software by Therapy Brands is called TheraNest. Every TheraNest subscription plan offers some core features along with add-ons that you can get by paying extra. Here is a list of all the key features and add-ons you can expect from TheraNest:
- HIPAA-compliant video conferencing (add-on)
- Group teleconferencing with up to 6 participants (add-on)
- Optional screen sharing between therapists and clients
- Scheduling both in-person and online sessions
- E-prescription to write prescriptions and manage refills (add-on)
- Client portal for filling forms and submitting them to their therapist
- Progress notes and treatment plans (add-on)
- Creating and emailing invoices (add-on)
- Appointment reminders (add-on)
- Batch invoicing
- Secure online payment processing
- Support for DSM-5 diagnostic codes for initial assessment and progress notes
Mental Health Practice Management software by Therapy Brands is called TheraNest. Every TheraNest subscription plan offers some core features along with add-ons that you can get by paying extra. Here is a list of all the key features and add-ons you can expect from TheraNest:
TheraNest comes in two variations, called TheraNest Professional and TheraNest Enterprise. Both variations offer different levels of support for therapists and have different costs. This makes it easier for small and large practices to choose a solution that fits their needs and budget.
TheraNest subscriptions vary based on the number of active clients you want to support through the software. Here is how TheraNest is priced based on the number of active users:
- 30 Active Clients: $30/month
- 40 Active Clients: $50/month
- 50 Active Clients: $60/month
- 80 Active Clients: $91/month
Apart from the above-mentioned subscription options, TheraNest also offers a custom pricing option for practices with 100 active clients.
As per the official website, TheraNest is meant specifically for therapists. The features offered through their software solutions, such as dedicated client portals, in-depth reporting, and session scheduling, make it ideal for mental, behavioral, and rehabilitative therapists. However, social workers and counselors can also benefit from the features that this tool offers.
- Customized pricing plans for small and large practices
- User-friendly interface
- Offers all necessary features including teleconferencing, E-prescription, Client portal, Appointment reminders and more
- Easy to implement
- Comes with a dedicated app
- High prices
- Slow customer service
- Data syncing issues
- Issues with billing
- Not enough customization options for forms
- The group teleconferencing feature is limited to 6 participants
- Lacks built-in assessment tools
Caregility is a distinct telehealth and digital health solution that emerged from Yorktel, to solve issues relevant to the healthcare sector. Introduced in 2019
to address the demand for scalable telehealth technology, Caregility's innovative telemedicine platform is currently used by hospitals and medical centers to hold virtual meetings and conferences.
Caregility's software believes that patients will get the greatest treatment if they are connected to the right doctors, given the right information, and seen at the right time and place. With a strong focus on patient and employee satisfaction and cutting healthcare costs, Caregility continues its mission.
This highly effective telehealth platform makes it easy to connect different software systems and also gives you a full management site that integrates well with other components like EMRs. Caregility also sets up point-of-care monitors and mobile contact devices in medical centers with the "Bring Your Device" (BYOD) option also accessible for facilities and practices.
The Caregility platform provides countless services with the healthcare system in mind. It effortlessly incorporates point-of-care tools and cross-platform software. In addition, Caregility provides exceptional, reliable audio and video conferencing services.
Caregility also offers telehealth tools and equipment available in many configurations, including wall or ceiling-mounted systems, portable medical carts, handheld tablets, virtual roundings, and tele-ICU settings. These tools accommodate the patient's clinical needs. Specialty consultations, continual patient monitoring, translation assistance, and family visits are some noteworthy aspects.
Caregility's cloud-based infrastructure was created to enable doctors to provide the greatest care for patients. These products include:
iObserver: On a single display, iObserver allows for 24/7 remote patient monitoring in up to 12 rooms.
iConsult: iConsult enhances patient healthcare and results by providing two-way audio/video chat between healthcare professionals, the team, and family members.
Caregility Connect: It utilizes a single virtual care platform to integrate with various clinical applications, information, and technology.
Portal: The Portal records all inpatient and outpatient programs, and provides proactive monitoring of the connections and APS (Access Point of Care) systems, remote problem resolution, and customizable analytics for the Virtual Care Platform.
EMRs and clinical decision support systems are effortlessly connected through Caregility's basic API set. Besides, clinicians can easily proceed between several telehealth platforms with a single sign-in.
The Caregility platform does not have a self-subscribe option for their products. Product pricing will require contacting them for a custom quote.. To accommodate the patient's environment and medical demands, Caregility's telehealth equipment and devices come in numerous sizes and configurations.
Within the inpatient healthcare industry, Caregility holds expertise in providing services to specific user groups and care models, tailored to the needs of healthcare institutions. The consulting professionals at Caregility are well-versed in the creation and execution of telehealth software due to their experience working inside hospitals and clinics. Acute stroke treatment, trauma care, and acute myocardial infarction management in emergency departments are some of the many inpatient care situations that may benefit from the Caregility Platform's telehealth services.
Furthermore, it is a certified platform including ISO 27001 certified, HIPPA-compliant, FIPS 140-2 validated, and Verified TRUSTe Data Privacy Certificated.
- Continuous patient monitoring in up to 12 rooms to enhance security
- Virtual rounding to engage and evaluate patients from afar
- Two-way video conferencing between professionals and caregivers
- Seamless integration with clinical devices and technology
- Eliminates language barriers with translation assistance
- Virtual emergency services for prompt medical aid.
- Limited physical examination capabilities
- Equipment and training can be costly
- Extra charges to make phone calls
Doximity is a networking platform for doctors that also has telehealth functionalities. This telemedicine platform was founded in 2010 by Jeff Tangney
and its headquarters are in San Francisco as per Crunch Base. Jeff Tangney is also the co-founder of Epocrates which is a medical reference app for doctors and he aims to solve the challenges doctors face in their careers. The founder and CEO of Doximity has a special focus on improving the app’s functionality and takes direct feedback through email about the platform.
Doximity claims that over 80% of all U.S. physicians use their platform for networking and interacting with their patients. As per a survey by the American College of Physicians, Doximity is among the top 5 apps used by ACP members.
This telehealth software is doing well in financial terms as well and they raised more than $606 million
at the time of their IPO. So you can expect the platform to keep growing and adding new features.
Doximity’s primary product is their app which is available for both Android and iOS devices. This telemedicine platform became popular because it allows doctors to easily call their patients without revealing their phone numbers. The ability to set a caller ID when calling your patients makes Doximity Dialer a must-have application for practitioners. Here are some other key features of the Doximity app you should know about:
- Custom caller ID
- Group calls
- Virtual backgrounds during video calls
- Screen sharing
- Dialer on the desktop for video calls
- No reply texts
- Medical news and research updates
- Search feature to find physicians, and nurse practitioners in the US
- Fax for collaboration and file sharing among practitioners
The convenience of hiding your personal phone number and setting a caller ID is the biggest strength of the Doximity app. The caller ID masking feature of Doximity allows practitioners to return calls to their patients even when they are away from the clinic or the dedicated answering line without revealing their number.
Practitioners can set the caller ID as their Clinic, returning landline, or any other number using Doximity. Now when they call the patient from anywhere through the Doximity app the patients will see the clinic’s number show up as if the practitioner is calling from the office.
Doximity offers the Dialer Free which is available at no extra cost but it comes with certain limitations such as the call duration is limited to 40 minutes.
The Dialer Pro offers unlimited call minutes, and unlimited group calls for $19.99 per month for a single user.
Dialer Enterprise offers Unlimited Group Visits, Unlimited minutes, No reply texting, Care Team Access, Account Manager, Clinician Training, Institutional BAA, EMR Integration, Call Logs, Enterprise User Configurations, automated User Management, and Single Sign On. The pricing for Dialer Enterprise may vary from Enterprise to Enterprise and you have to contact Doximity support to learn more about the pricing of this plan.
Doximity is ideal for any healthcare professional who is looking for a free HIPAA-compliant telehealth app. Doximity is best for MDs, DOs, NPs, PAs, Pharmacists, Pharm Students, and Med Students in the USA.
- Has a free basic version
- Affordable pricing for Dialer Pro
- Easy-to-use application
- Fully HIPAA-compliant app
- Personalized news feed
- Allows you to use a preferred caller ID
- Supports both audio and video phone visits
- Only the annual billing option is available
- Users report internet connectivity issues
- No billing options
- Lacks appointment scheduling
- The app is doctor-focused with little to no features for patients
- Lacks a virtual lobby
- Only allows for one-way, no-reply SMS
Doxy.me is a popular telemedicine platform created in 2013 by Brandon Welch and Dylan Turner and is currently headquartered in Rochester, NY; Salt Lake City, UT; and Charleston, SC. It began with the mission of providing a simple, free, and secure telemedicine solution so everyone can benefit from telemedicine. Today it stands by its vision and now has 1 million practitioners across 180 countries.
Doxy.me is a clean and simple telehealth platform that is very easy to use. As a web-based platform, it has no software to download, and patients don’t need an account to connect with their providers over video. Doxy is supported on most major browsers and is compliant with HIPAA, GDPR, and PIPEDA/PHIPA. Free Doxy.me users have access to basic features including 1-1 HD video calls, Webchat messaging, Waiting room, Patient queue, Copy-and-paste or Personal Calendar Invites, and Meeting History. Doxy.me also offers the following highlighted features which do require a paid plan to access:
- Group calls up to 11 participants
- Background effects
- Screenshare and patient screenshare request
- Send and receive files
- Email and text notifications
- Credit card payment gateway
- Export your meeting history
- Telehealth Tools (Teleconsent, Whiteboard, Live Interpreter, and more)
Doxy.me makes telehealth simple and easy for both patients and providers. In fact, you can complete the sign-up process in less than 60 seconds. Because of its focus on ease of use, it is not as feature-rich. However, it does integrate with several EMRs and a Scheduling app.
In addition to the free version Doxy.me offers two to three other paid plans. These plans give users access to premium features highlighted previously.
- Professional: $35/month for individual provider
- Clinic: $50/month per provider
- Enterprise: This plan is for large healthcare organizations and is custom-tailored depending on the needs of the organization. You will need to contact Doxy.me for a quote.
Doxy.me telehealth platform is best for practitioners who occasionally need telehealth functionalities and don’t have overly complex workflow needs. Doxy has been especially popular with mental and behavioral health therapists and counselors. It now partners with Adhere.ly teletherapy tools so mental health providers can easily assign and manage client assessments and practice exercises, and review progress over time.
- Easy to set up
- No downloads required
- The free version contains all the basic necessary features
- No account or login required for patients
- Easy-to-understand layout
- Responsive customer support
- No dedicated app or software
- No built-in appointment scheduling (must be done via your existing personal calendar)
- Lacks workflow options and integrations for more complex and multiple provider use cases
athenaHealth is one of the giants in the EHR business, focused on the ambulatory market. It was founded in 1997 by Todd Park and visionary former CEO Jonathan Bush. One of Bush’s key moves was to take on revenue cycle management, leading to athenaHealth’s rapid adoption among physician practices and IPO in 2007. After a proposed $6.5 billion takeover
bid by Elliott Associates, it was eventually acquired in 2019 by Veritas Capital and Evergreen Coast Capital in a $5.7 billion private equity deal
. Three years later in 2021, with a reported 140,000 ambulatory practices
, it was sold again for a tidy $17 billion
to private equity firms Hellman & Friedman and Bain Capital. Considerations for a second IPO have occasionally been mentioned.
AthenaOne is athenaHealth’s complete cloud-based medical practice management platform designed for ambulatory healthcare clinics. (Its product for hospitals is athenaIDX, an enterprise level revenue cycle management solution formerly GE Centricity
.) AthenaOne is packed with practice management, electronic health records (EHR), and revenue cycle management (RCM) functionalities. Athenahealth has marketed AthenaOne as an all-in-one solution for patient management and administrative aspects of clinics. In addition to EHR and RCM, features include:
- athenaCommunicator for maintaining communication between patients and their doctors
- athenaTelehealth with video conferencing, text messaging, patient outreach, and billing support
- Access to patient’s test results and healthcare activities
- Collaboration and report sharing with other clinicians
- athenaClinicals for access to customizable workflows
- No downloads required
- Can be integrated with other Athenahealth services
- Comes with an intelligent, virtual healthcare assistant for hands-free operation
A major strength of athenaOne is its fully integrated RCM platform and services. Practices can easily outsource their patient billing to people who know the athenaOne platform best. Another is its robust reporting capabilities with dozens of key metrics, and numerous ways to slice and dice the data to gather insights. It also offers an integrated telehealth solution so providers don’t need to leave the athenaOne interface to conduct video calls and that automatically triggers telehealth-specific coding and billing rules when they submit notes.
There is no fixed price for athenaOne; it will depend on a clinic’s needs. However, according to one 2023 athenaOne review
, it is believed to be around $140 per provider per month just for the EHR, not including practice management and billing, telehealth and other functionalities.
AthenaOne works better for outpatient clinics with multiple clinicians and administrative staff. It provides the best reporting capabilities for those looking to dig deep into their data for insights to improve business efficiency. It also provides and all-in-one experience to reduce the administrative work of their clinics as well as get easy access to patient information. It is a less popular choice among mental health and solo practitioners.
- Complete EHR platform and services
- Strong focus on provider and clinical efficiency, e.g. simple documentation
- One of the most flexible and comprehensive reporting tools and services available
- Responsive customer support for patients and doctors
- APIs for building more customized workflows and working with other systems, e.g. secure text
- No free trial or self-subscription
- Can be expensive with add-ons
- Lengthy training and setup (typically 11 weeks)
- Not the most intuitive interface
- Lacks easy configurability for specialized telehealth workflows
SimplePractice is a popular cloud-based therapy practice management system that launched in 2013. It was initially released for solo practitioners, who latched on to its low price, simple interface and comprehensive features. Due to its fast uptake among therapists, it very quickly expanded its offerings to accommodate small group practices as well. As of 2023, SimplePractice has reached the $12.6
million revenue mark and has over 44 million users.
SimplePractice provides a full-featured EHR and practice management solution for therapists to streamline both clinical and administrative aspects of running a practice. This includes a large library of form templates and the ability to customize templates for intake, consent, demographics, legal, treatment plans, and assessments (including PHQ-9 and GAD-7), etc. that clients can complete online. It also provides self-serve credit card payment, secure messaging, telehealth platform, insurance billing and revenue tracking platform, and staff tracking if you have independent contractors or employees. Providers also like that it integrates with their Stripe accounts and GSuite calendar.
Here is a quick summary of the key features of SimplePractice EHR that make it a useful practice management software:
- Client web portal and mobile app where patients can access billing data, medical history, and lab results
- HIPAA-compliant messaging
- Customizable digital consent forms and intake
- Automated billing and invoicing
- Appointment scheduling, reminders, and availability options
- Dedicated analytics dashboard
- Website builder
- Telehealth video conferencing (add-on)
- Wiley treatment planner (add-on)
- Insurance claim filing (add-on)
- Add practice managers and clinicians (add-on)
Providers like its simple intuitive interface and comprehensive practice management and EHR feature set that helps them streamline their manual administrative work and processes. Users especially appreciate its digital client onboarding capabilities and electronic claim filing with automatic billing. However, users have recently complained
about its growing costs and its changing focus away from solo and micro-business providers.
There is no free version available for SimplePractice however you can sign up for a free 30-day trial of this EHR to test it out. SimplePractice currently has three pricing plans:
- Starter plan: $44 per month with telehealth ($29 per month + $15/month telehealth add-on)
- Essential plan: $69 per month (includes telehealth and 10 insurance claim submissions - starts at $0.25 per additional claim). Wiley Treatment Planner can be added for $15 per month extra.
- Plus plan: $99 per month (includes telehealth, Wiley Treatment Planner, and 35 claim submissions per month).
- Plus Group plan: $158 per month ($99 + $59/month for each additional clinician). Add $39/month per practice manager. For more than 10 additional staff, contact sales.
SimplePractice was designed for mental health professionals, therapists, and counselors running solo and small group practices. It provides a simple way to automate their administrative load, like streamlining client onboarding and communications and offering secure telehealth without extra software. However, it’s not ideal for psychiatrists and other medical doctors
who need ePrescribe and documentation for medical histories and such. The Plus plan makes it possible to run a medium-sized practice with ease.
- Simple, intuitive interface
- Client portal and streamlined onboarding
- Accessible on mobile and desktop
- Integrated invoicing and payment
- Integrated claims submissions
- Wiley treatment planner add-on
- Lacks an ePrescription feature
- No option to review lab tests
- Geared towards mental health providers
- Lacks flexibility and features to tailor for other workflows
- No medical device integration and remote patient monitoring
- Expensive for solo and small practices that want more features