Yes. However, these may not be available on your VSee Clinic depending on your plan.

• Secure online credit card payment for copays and self-paid fees are in VSee Premium and Enterprise plans
• Eligibility check and claims submission features are currently only available on Enterprise plans. This includes:
  - auto-check insurance eligibility before appointments and on-demand calls
  - automated claims submission for completed services

In addition, VSee offers billing services including denial management and accounts receivable.

Yes – VSee is always free for patients regardless of which product you are using. If you are a patient and need help connecting to your provider, please see vsee.com/patient

Yes. However, this depends on your plan.

Free or Plus allows for only one provider.  

Premium and Enterprise VSee offers several different configurations to enable multiple providers and non-clinical staff to work their clinic(s) efficiently, including:

• Multiple provider access to simultaneously see patients from the same waiting room.
• Multiple provider access to simultaneously see patients from several different waiting rooms*
• A directory of single provider clinics under the same brand*

*Enterprise only

Yes. We offer free trials on certain VSee Clinic Features for a limited time. Please contact sales for more information.

VSee Free & Plus Plans are designed for solo practitioners – one provider to one clinic.

VSee Premium and Enterprise Plan pricing is per provider (or administrator).
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If you would like to add providers or non-clinical staff to your VSee Clinic, please contact our sales team for pricing.

Yes for VSee Premium and Enterprise. For Enterprise plans, please contact admin@vsee.com  if you’d like to purchase additional user seats.

Yes. Group pricing is available for 3 or more providers. Please contact sales for group discount options.

This depends on your plan. VSee Clinic Plus & Premium Plan is month-to-month, while Enterprise VSee typically requires a minimum annual subscription.

Monthly subscriptions like VSee Clinic Plus and Premium are non-refundable. Only annual subscriptions are eligible for a full refund if the request was sent within three (3) days of payment; refunds will be prorated thereafter. Hardware, setup or customization fees, special/discounted pricing, and lock-in contracts are not qualified for refunds.

Please contact admin@vsee.com

Yes, VSee allows providers to be fully HIPAA-compliant in two ways:

• Technical (Does the vendor follow HIPAA recommendations for security and privacy?)
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  VSee uses 256-bit AES encryption to keep patient data secure both at rest and in transmission. Company policy requires completing regular HIPAA security audits and HIPAA training.
• Legal (Will your vendor sign a HIPAA Business Associate Agreement [BAA] with you?)
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  VSee signs a HIPAA BAA for all VSee plans except Free VSee Messenger. The BAA is a required legal agreement that makes your vendor liable for any breaches of privacy & security according to HIPAA rules.

Learn more about HIPAA at vsee.com/hipaa.

Yes. VSee is committed to making a simple, secure telehealth available to any provider.