Customer Highlight: How a Major Imaging Company Reduced Patient Delays and Costs with VSee Remote Support

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VSee is honored to be a telehealth technology partner for one of the world’s top five key players in the diagnostic imaging industry. For the last seven years, we have partnered together to level up the capabilities of medical imaging for improved patient care, workflow agility, and clinical collaboration.

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The Challenge: Finding the Right Expert at the Right Time

For this global industry giant, one of the challenges its users face is getting to the right expertise at the right time to prevent imaging delays, rescheduling, and lost productivity. However, sometimes a phone call is not enough, the go-to technician is out sick, or multiple experts are needed to solve the problem. Its users need a quick way to connect to the right experts in real-time and to allow them to easily see a screen display or even to remotely control their scanning equipment. 

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Enter VSee: Making Training and Expertise Instantly Available, Anywhere

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VSee’s flexible no-code, low-code platform enabled this leader in diagnostic imaging to support their customers with its Digital Expert Access solution. It gives its customers:

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• Instant Expert Connection: With VSee’s Uber-like routing, technologists and clinicians can get instantly matched to the right support specialist anywhere in the world.
• Seamless Remote Troubleshooting: If system issues or protocol questions arise, VSee video collaboration features allow remote experts to view scans, annotate images, and even securely access machine controls to resolve problems on the spot.
• Collaboration Without Borders: Whether the team is in Chicago or a rural clinic in Texas, best-practice sharing, live walk-throughs, and training can now happen with a single click.
• Scalable Training & Performance: New staff and new clinics get up to speed fast through virtual onboarding, tailored to their language, modality, and learning pace.
• Data Security & Compliance: VSee is FedRAMP high-authorized, HIPAA-compliant, and SOC 2 certified, so every workflow meets the highest standards for security and regulatory compliance, supporting global expansion and local confidence

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Setting the Pace for a Digital Healthcare Future

The partnership with one of the world’s top diagnostic imaging companies shows just how much the right technology can ease daily challenges in healthcare. Because the VSee platform is so adaptable and easy to customize, it quickly fits into the unique routines of different hospitals and clinics.

VSee’s flexible software platform is designed to support a wide range of use cases, including AI telenursing, virtual equipment support, and remote clinical training. This adaptability enables healthcare organizations to quickly respond to evolving demands in digital care and stay prepared for future challenges.

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Want to Experience This Transformation?

See how VSee can turn your operations into a model of global excellence. Watch our demo videos to explore real-world workflows and platform capabilities in action.  Let’s deliver the speed, connection, and innovation your teams and your patients deserve. Connect with a digital health expert today.

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