The Intelligent Medical Spa Model – How To Never Turn A Patient Away

Spakinect & VSee medspa telehealth

The SpaKinect Telehealth Story

For Alain Gazaui, SpaKinect was a calling. Seven years ago he noticed medical spas falling victim to medical board prior treatment approval compliance issues – from nurses being arrested to businesses being closed. The industry needed a solution, a way to bridge compliance and simplicity for medical spa evaluations. With his success in the wellness center arena building sustainable and accountable telehealth programs, Alain turned his attention to developing a way in which a client would gain access to a provider network specifically designed to facilitate the need for compliance in an on-demand experience–by using telehealth.

It became personal when a physician friend of Alain’s had to surrender his license because the medical board investigated and found no prior patient evaluations were being conducted. This should have never happened. The technology existed and has been widely accepted across the nation as a tool in medical practice with no legal prohibitions.

This is when Alain and Paulina Riedler, SpaKinect’s current Clinical Operations Director, created SpaKinect to assist medical spas with a cost-effective and appropriate Good Faith Evaluations that is in line with medical board standards of care. SpaKinect’s team works diligently alongside each medical spa to provide personal and accountable service to guarantee it’s clients will never turn a patient away and will never face a medical board investigation for good faith evaluation non-compliance.

Finding The Road To Telehealth Success

SpaKinect is one of the only companies that are providing medical spas with a complaint Good Faith Evaluation. But to get to this efficient point, they went through plenty of trials and tribulations when it came to finding the right software to provide good faith evaluations to patients.

They initially started with a HIPAA-compliant version of Skype but ran into problems when clients would immediately try to call, disrupting the flow of their processes. This was an issue because clients were trying to call when practitioners were talking with patients.

The second solution was moving to Doxy.me. This had the feature of a virtual waiting room that fixed the problem of clients directly calling. However, Doxy.me required account creation for every one of its users, making the process of onboarding clients very difficult and complex. It did not support mobile devices, and they couldn’t customize the platform for the triage functionalities they needed to support a complex workflow.

Telehealth Is More Than Video Calling

After a few different efforts, they eventually realized they needed more than just a video calling app, and even more than just a virtual waiting room. They needed a tailored telehealth workflow platform that would allow them to quickly and efficiently connect the right-licensed provider from their provider pool to any of their clients in multiple states across any time zone. They needed a flexible, customizable telehealth platform.

How VSee Supports SpaKinect

That’s when they found VSee. Now, they have the ability to create a structure to effectively manage their providers, clients, and their client’s patients, and to scale their business quickly. The VSee team has worked tirelessly with SpaKinect to deliver customizations and features to create a telehealth software platform they can truly leverage. That’s why they are sticking with VSee for the long haul.

With VSee, SpaKinect was able to create a structure that lets them make sure a provider doesn’t pick up the wrong call and issue an approval in a state in which they are not licensed. They are able to create separate waiting rooms for each client bringing security and simplicity to onboarding. Executive Director, Alain Gazaui, explains that “one of the biggest selling points for VSee is not only were we able to organize our patients in an environment where providers can pick up patients and triage them, there was also no account creation, so clients could use our waiting room with very minimal onboarding instructions.” Even a simple feature such as being able to change a client’s waiting room code on the fly has made running their complex workflow more manageable.

Results Since Using VSee

Since combining forces with VSee, SpaKinect has been able to grow from seeing to 20 patients a day to seeing 180 patients a day on average. They’ve more than doubled their service coverage hours from 6 hours to 18 hours per day. They’ve brought their average wait times down to an impressive 72 seconds. They’ve Issued over 90,000 treatment approvals. Finally, they’ve been able to expand to new states within 3 months (with plans for more.) Yeah, they did that.

VSee has been a key reason that SpaKinect has been able to maintain their promise to their clients– “Never Turn A Patient Away” and with VSee it has made SpaKinect’s mission statement a reality: Be there when we’re needed, wait when we’re not, and approve on demand.

What’s In The Future For SpaKinect Telehealth?

SpaKinects services don’t just end there. After all, this is a boom time for the telehealth industry and SpaKinect and VSee keep pushing the boundaries. As they keep expanding to different states, they are also on the move to take aesthetic procedure approvals home and bring the physician right to your doorstep, Amazon-style.

Spakinect VSee

Want to learn more about how Spakinect created a scalable telehealth model? Join Spakinect’s Executive Director Alain Gazaui at Telehealth Secrets, Oct. 2-4, 2019, where he and 60+ healthcare leaders from Walmart, UnitedHealth, Berkshire Hathaway, Anthem, JD Towers, AliveCor…will be sharing their insights and expertise.

Telehealth Secrets 2019 TS19

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