Microsoft Lync (formerly Microsoft Office Communicator) offers a great set of communication tool integrations, making it popular with enterprises both large and small (<300).  Unfortunately for many businesses, going beyond Lync Instant Messaging (IM) is proving to be more headache than it’s worth.  According to Jeff Wellemeyer, West IP Communications’…

During my recent U.K. trip, while doing VSee calls all day long, it was IM and Chatter that I depended on the most to keep in touch with my coworkers.  Those tools in addition to one-click video calling were critical for my informal interactions–those casual conversations that are so important for…

We’ve all been there.  Someone sends you an email asking you a question.  You respond and ask for some clarification.  Three days of back-and-forth emails later, you get fed up with how slow the discussion is going and call the other person.  Three minutes later, you both have all the…