Tag: IM

Microsoft Lync: Video Conferencing Deployment Nightmare

Microsoft Lync (formerly Microsoft Office Communicator) offers a great set of communication tool integrations, making it popular with enterprises both large and small (<300).  Unfortunately for many businesses, going beyond Lync Instant Messaging (IM) is proving to be more headache than it’s worth.  According to Jeff Wellemeyer, West IP Communications’…

Videoconferencing Is A Friend At Work

In their study of casual work interactions, Whittaker et al. (1994) concluded that coordination works best among people who are physically located in the same place because they have more opportunities to find others who are available to talk.  Let’s face it, as much as we love Facebook and Twitter,…

Why Water Cooler Conversations Are Essential to Work Productivity

During my recent U.K. trip, while doing VSee calls all day long, it was IM and Chatter that I depended on the most to keep in touch with my coworkers.  Those tools in addition to one-click video calling were critical for my informal interactions–those casual conversations that are so important for…

Remote vs. On-Site Time Perception

I read this very interesting article on GigaOm last month and have been digesting it ever since.  Although I don’t necessarily think remote workers are any more (or less) productive than on-site workers, Ms. Laidlaw makes a fantastic point about the productivity mindset of remote workers.  Any company that has…

Phone’s still great for business…socially, it’s dying

That headline really means audio-only phone calls.  The (“smart”)phone as the swiss army knife of communications tools will never die.  LONG LIVE THE PHONE! May I present the evidence?  I call to the stand this blog post by Larry Lisser, titled All I wanted for my birthday was a lousy phone…

People less truthful when texting

Chat to Video in Sales

Lets say Susie is a sales rep and she’s meeting a customer in her office.  The customer asks a question that Susie doesn’t know the answer to, and she doesn’t know who to ask. Phone or video are not good choices here because Susie doesn’t know who to call.  A…

Not just “Skype Etiquette”

This was a very interesting post Michael Arrington put up on TechCrunch yesterday.  I myself am guilty of a one of the sins:  I have a two-sentence limit on my IMs before I hit enter and continue…but I’ll explain myself at the end.  The points he makes are very good…

Phones aren’t phones—call anyway!

It may not be official, but if you’ve been suspicious that people in their twenties and younger aren’t picking up their phones, you’re right.  There’s a ton of anecdotal evidence to support this (such as this recent ZDnet article).  I started really thinking about this two years ago when I…

Tips on When to Use Email, Phone, or Video

We’ve all been there.  Someone sends you an email asking you a question.  You respond and ask for some clarification.  Three days of back-and-forth emails later, you get fed up with how slow the discussion is going and call the other person.  Three minutes later, you both have all the…

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