Comparing VSee, Zoom, GoToMeeting for Virtual Doctor Visits

VSee, Zoom, GoToMeeting — with all the options out there for doing telehealth and telemedicine, how do you know what works best for your telemedicine needs? It’s been awhile since we’ve looked at Zoom and Citrix’s GoToMeeting (GTM) products, so we decided to check them out again and see how VSee is stacking up.

Compare Video Quality

We have to give Zoom and GoToMeeting credit for having great video connection. Even in a four-way call on poor networks with really low bandwidth, the video call was seamless and had high-quality video. When we switched to VSee, we immediately experienced some network issues in the connection.

Interestingly, while in our tests, we had great video experience with Zoom and GTM, a client I recently spoke with complained that they had a terrible connection while using GTM.

I should also add that we have plenty of clients who rave about VSee’s video quality and lip sync, especially those who have trouble with low-bandwidth networks. Even Bryan Heller, a former Polycom designer and Zoom diehard, was impressed with VSee’s video quality when he gave it a try over a 4G LTE network.

And of course I know that VSee works well since we regularly hold all our weekly staff meetings via VSee where we have 8 to 15 participants in a call, spread out all across the world.

Design and User Experience

Zoom and GTM meeting rooms are designed for moderated group conference calls and work meetings. So there is little privacy and no patient queue. When a provider starts a meeting, all participants who “walked into your room” are in the same group call.

Another problem is while Zoom and GTM have a lot of cool meeting features (which I’ll discuss later). The downside with this is the complexity — there were simply too many tabs and icons to figure out. For example, it took me quite a while to learn how to go to a previously scheduled meeting. And the audio had a phone-in option that was initially quite confusing.

VSee from the get-go was designed to be very simple to use, so that anyone can be an expert in just a few minutes. In addition, VSee solutions are especially designed with the medical practitioner’s needs in mind. What makes our Waiting Room stand out is that it is a Waiting Room as opposed to a Meeting Room. We’ve created a virtual workflow where patients can enter the doctor’s waiting room, sign in, and be placed into a patient queue while they wait to see the doctor. The doctor then has the capability to see who is in the patient queue, how long each patient has been waiting, and to start the video call when she is ready.

VSee also notifies you on your computer and your mobile device when a patient walks in, which I did not notice with Zoom or GTM when my participants entered my meeting room.


As mentioned earlier, Zoom and GTM have some great conference room features that VSee lacks. For example, one feature GTM has that I really like is the “raise hand” option where a participant clicks on a button to virtually “raise his hand,” and the moderator can call on the person to share his thoughts in the meeting. It also has a nice phone-in option so participants who don’t have access to a webcam can join in. With Zoom, the video screen of the person talking automatically enlarges, drawing everyone’s attention to him. I find these features very smart and efficient especially in a meeting with multiple participants.

All three products offer screen sharing with collaboration tools, a customized link where participants go to to connect with you, and ability to record for documentation purposes.

VSee, however, also offers features specific to doing telemedicine, including the ability to stream medical peripherals (like USB otoscope, EKG, ultrasound, etc.). VSee users can also take on PTZ camera control. VSee offers a special audio mode for stethoscopes. And of course VSee’s Cloud Clinic includes visit notes.

Another feature many customers love is the ability to embed the VSee Waiting Room right into their website with their own logo and even their own in-take forms for a seamless user experience.

VSee also sells hardware like telemedicine carts and kits. And we offer services like mobile app development.


GTM and Zoom’s Meeting Rooms are definitely cheaper than a VSee Waiting Room with pricing that ranges from free to $49/month. But make sure that your plan includes signing a Business Associate Agreement (BAA) for HIPAA compliance. Be wary of companies that sign the BAA for free, since taking on legal liability for PHI is no light matter. All VSee Waiting Rooms include the BAA as well as live training sessions and phone support.

Which telehealth solution should I choose?

When you compare telemedicine solutions, you can see there’s a real difference. If you’re serious about going down the telemedicine path, you may be better off going with VSee. While Zoom and GTM are excellent video conferencing services, they only offer that one piece of the telemedicine puzzle. VSee, though, is specifically focused on the needs of the health industry and in developing solutions based on those needs. Think of VSee as the Home Depot of telemedicine: providing all the various pieces you need for building out your dream system, including wellness device integrations, modular EMRs, payment, etc. whether you plan to do-it-yourself or contract out.

Are you ready to test out the Waiting Room for yourself? Contact and request a demo today!

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