The VSee Product Team is excited to announce our new On-Call Schedule capability in the Clinic calendar! The new On-Call Schedule gives you a simple way to manage and automate your on-call telehealth coverage. You can now:
- Set your clinic to automatically close if there are no on-call clinicians available
- Schedule a clinician or a clinician group to cover on-call time slots
- Automate alerts that only send to the assigned clinician(s) during their scheduled on-call time slots.
- Create custom clinician alert groups that will be notified in your preferred order of escalation
The On-Call Schedule feature is available by request for Enterprise accounts starting Sept. 11.
Setting Up Your On-call Schedule
Define Your Clinic Walk-in/ On-call Hours
We have added settings to give you finer control over your clinic’s Walk-in Hours. You now have the option to auto-open and close your waiting room to walk-ins based on your On-call Schedule. When you choose this option, your Clinic will automatically close during the hours when you have no clinicians scheduled for any On-call Schedule slots.
Create On-call slots
Get more details on how to create on-call slots, click here.
Setting Up Your Clinician Alert Groups
Configure Your Patient Walk-in Alert Settings
Create Custom Alert Groups & Assign Escalation Order
Create a custom alert group and assign to which group to send the priority alert when no one has taken the visit based on escalation conditions.
Get more details on how to configure your alert settings, click here.
Please contact Sales or your Account Manager to enable this feature in your Clinic.
If you have any questions or have encountered any issues related to this release, please contact us at help@vsee.com.
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