Tag: Android

VSee Waiting Room Update Version 4.2.2 – Various fixes and new enhancements

VSee api update release

Good news for our VSee Waiting Room users! We just released an updated  waiting room, version  4.2.2.

What’s new:
– Add action log for user status change
– Add cross to close the launch modal and trigger the event
– Add filter fields for Insights tab for event log
– Support to modify talkToProviderTemplate in account settings

Some enhancements:
– Front end events are sent multiple times
– Fixed IE Edge appears as Chrome 46
– Fixed Provider appears as Unavailable when stays on Past Visits page
– Fixed unable to enter waiting room via Room Code

Please email support@vsee.com if you have any other questions, concerns or suggestions.

VSee Update Version 3.2.3 – Various fixes

VSee api update release

We are pleased to announce that VSee has released an update for Windows, Mac and Android April 27, 2016. iOS will soon follow. This update will install automatically to the following versions:

  • Windows (3.2.3)
  • Mac (3.2.3)
  • iPad (3.4.3)
  • iPhone (2.0.3)
  • Android (1.6.3):

List of changes:

All Platforms

  1. Updated cryptography library to latest version.
  2. Fixed some cases where VSee is unable to reconnect to a server.
  3. Fixed the bandwidth test for some networks.

Android (1.6.3)

  1. Fixed warning for “lost connection to server” before login.

Windows (3.2.3):

  1. Improved PTZ control for Logitech PTZ Pro on Windows.
  2. Added option to disable PTZ controls on the remote end.
  3. Fixed the app share issue on Chrome for Windows 10.

Please contact VSee support team if you have any concerns, questions or suggestions.

NSA Fishbowl: Secure Communication With Android Phone

 width=The NSA (National Security Agency) is the premier agency responsible for protecting government communications.  Their traditional approach is using proprietary hardware and software, that is secure but very expensive.

Recently, they have been working on a plan to use ready-made commercial standards and equipment for their secure technology needs, instead of reinventing the wheel in their own labs.  The idea hasn’t quite worked out as expected, which you can read about in this article, but it has lead to the development of the “Fishbowl.”  These are souped-up, super-secure Android smartphones, that NSA agents can feel safe using to send even the most sensitive information.  Information sent through these handsets are double-encrypted as well as screened through NSA servers.  Please see our security article on why securing real-time communication is hard.

Continue Reading…

Video Calling Going Mobile?


Summary:  Should VSee bet on Android while Apple is still going strong?  Either way, figures support the trend towards video calling and videoconferencing from mobile devices.

The other day, a good friend of VSee advised us to ditch our Mac OS and even iOS efforts and to go for the Android market.  I’m not sure that I agree.  Although Android is growing by leaps and bounds, the numbers I found show that Apple still has a very happy lead.  Consider the case of Instagram, a mobile photo-sharing app which is only available on iOS, yet now has 5 million users only 4 months after it’s initial launch!  GigaOm writer Ryan Kim also has some doubts about Android’s potential to take over in this area.

What I do agree with is the takeover of the mobile market.  Regardless of whether it’s Apple, Android, Palm, or RIM,  mobile is in and PCs/laptops are going out.  At Qualcomm’s Uplinq conference early in June this year, CEO Paul Jacobs pointed out:

  • 1.3 billion 3G connections worldwide with 2 billion more connections by 2015
  • mobile data use will increase 10 to 12 times over the next four years
  • hundreds of networks are offering mobile broadband
  • 200 of the latest LTE networks are in the works, 20 of which have already launched
  • Google Maps usage on mobile is far greater than its usage on the desktop.

For VSee it means knowing that video calling is moving over to mobile.  According to a survey conducted last August through September by the Pew Research Center’s Internet and American Project,  6% of all American adults have used their cell phones for a video call or video conference.  Another survey conducted by marketing consultant iGR at approximately the same time last year reported even higher numbers with 13% of those surveyed owning smart phones and using them for some kind of video calling.

Pew Research Center also found that video calling in general had increased since their last survey in April 2009.  On any given day the percentage of people in a video call was 4%, up from 2%.  Both surveys had similar numbers of 23 and 24% for the people who had ever participated in a video call (which means still plenty of room for growth :))

What’s really interesting is that the iGR survey also found that 71% think that a smart phone is one of the best devices for video communications with 57% have some kind of interest in being able to video call from something other than a PC. So what’s holding people back?   Lack of equipment or just camera-shy?

iGR found that 38% of those surveyed did not have a video camera for whatever device they were using.  Another problem might be the availability of cross-platform applications.  Even though people might want to go mobile, most video calls are still done via PC, and a review of Facebook’s Skype integration notes “Currently, the limitation with third-party video chat apps like Fring, Qik, and Tango, is that most of them don’t work with PC’s and Mac users, though they’re cross-platform when it comes to mobile.”

Btw, if you’re too impatient to wait for the future VSeeMobile :),  Tango, Qik, and Facetime are some great video calling tools available for your mobile device now.

Now getting back to my original inspiration what would you bet on?  Apple or Android?  PC, Smartphone or tablet?


Somewhat Related Articles

Google stabilizes video For walking and talking while on mobile video chat

Tips on video chatting mobile

Infographic of mobile OS shares


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photo courtesy: n93ilandscape2


“Technology must be self-evident.”


A couple weeks ago, ZDnet posted this wonderful article that perfectly describes one of the major problems with telepresence, videoconferencing, and tech in general.  Link header title? “The new reality: Technology must be self-evident.”

This means that it must be obvious a feature exists (“the product does this”) and also obvious how to use it (“I see.  I just click there where it say’s ‘click’.”)

The opposite of self-evident, of course, is that you don’t know what the product does, and having too much feature bloat likely makes it difficult to do even the basic functions.

I love my keychain swiss army knife.  With one blade, one file, scissors, a toothpick and tweezers, I know what itContinue Reading…

Phones aren’t phones—call anyway!

It may not be official, but if you’ve been suspicious that people in their twenties and younger aren’t picking up their phones, you’re right.  There’s a ton of anecdotal evidence to support this (such as this recent ZDnet article).  I started really thinking about this two years ago when I was driving to a twenty-something friend’s house.

I was running late (that’s L.A. traffic for you) and called ahead to say so.  I was a good boy and used my Bluetooth headset.   I also knew the friend was at her house, available to pick up the phone.

I got sent to voicemail.

One minute later I get a text Continue Reading…

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