Telemedicine Platform Reviews

AthenaHealth is one of the giants in the EHR business, focused on the ambulatory market. It was founded in 1997 by Todd Park and visionary former CEO Jonathan Bush. One of Bush’s key moves was to take on revenue cycle management, leading to athenaHealth’s rapid adoption among physician practices and IPO in 2007.

AthenaHealth has lost much of it's visionary vibe since Bush's resignation, and it's acquisition by private investment firms. Nevertheless, it's still a popular platform with providers because of its integrated EMR and practice management approach. We haven't seen any really interesting technology advancements recent  

Read full review of athenaHealth here

1DocWay is a video telehealth platform and telepsychiatry network that started off serving rural areas in need of psychiatric care. It was acquired by specialty pharmacy business Genoa Healthcare in 2015, giving it an exit four years after its startup. 1DocWay was then used to launch Genoa Telepsychiatry services, providing an innovative solution for behavioral health and addiction treatment through telepsychiatry, pharmacy, and medication management services.

Genoa Healthcare was acquired by UnitedHealth Group and is now under its pharmacy benefits business OptumRx.

VSee is a comprehensive, no code, low code telehealth building blocks platform that serves over 1000 clients including McKesson, GE, Healthpartners, DaVita and NASA International Space Station.

It offers lego-like digital health building blocks, such as virtual visits, patient scheduling, clinical notes, remote exams and patient monitoring, etc. that can be quickly and flexibly configured into a variety of complex workflows to meet user needs. This makes it possible to quickly build and scale customized platform solutions.

Its solutions includes remote patient monitoring and remote physical exams with telemedicine kits & carts using portable medical devices.

AmWell (formerly American Well) is a promising telehealth company that went public in 2020 during COVID. Amwell's signature platform, Converge is a "unified, fully integrated hybrid care enablement platform, which glues together payers, providers, innovators and patients." However, AmWell has struggled to fully realize its platform vision and many customers are still on its other products according to a 2024 Axios analysis of Amwell.

On its consumer side, AmWell's online virtual care visits continue to be popular service. It accepts insurance and offers a broad range of health services, from urgent care to therapy. Its providers are available 24/7. Some key features that set AmWell apart are its simple enrollment process, ease of use, and competitive pricing model.

A typical 45 min session at AmWell costs $109-$129 whereas a psychiatric visit costs $279. Slightly lower than its competitor MDLIVE, priced at $284 for a psychiatric visit.

AmWell does not offer any free trials or test consultation sessions. Treatment is only covered by a select number of employers and health insurance plans.

Caregility is the healthcare division of Yorktel - an information technology services company focused on enterprise and government video collaboration solutions. It was spun off into a separate subsidiary offrom Yorktel in 201. to better serve Yorktel's healthcare clientele and focuses on end-to-end virtual care solutions for acute care settings.

Its flagship product Caregility Cloud™ is a virtual care platform that provides a centralized experience for clinicians, combining "purpose-built clinical applications, hospital-grade telehealth devices, seamless integrations, and cutting-edge AI capabilities." EMRs and clinical decision support systems are connected through Caregility's basic API set. Clinicians can easily proceed between several telehealth platforms with a single sign-on.

Caregility offers subscription-based solutions for virtual nursing, tele-observation, virtual visits, and inpatient virtual engagement.

Read full review of Caregility here

Founded in 2000, Carena began as a doctor house call company and transformed into a virtual healthcare solutions provider for health systems looking to extend existing services with on-demand virtual clinics. Carena not only designed and implemented technology, but it also provided marketing, and most importantly, it managed and operated board-licensed physician support services for a complete solution. The Seattle-based company served 120 hospitals and provided access to care for 35 million consumers.

Carena was acquired by Avizia a Virginia-based Telemedicine start-up in October 2017. https://business.amwell.com/press-release/avizia-acquires-carena/

CarePaths EHR is a cloud-based electronic health record and practice management solution with video, patient portal, scheduling, secure messaging, claims and billing management, and ePrescribe.

It is very competitively priced starting from $39 per month. CarePaths is well suited for solo providers and small businesses.

Initially, a Telepsychiatry platform that recently (March 2015; CloudVisit has pivoted to nonhealthcare related video communication. Their software primarily caters to technicians looking to collaborate with peers through video.

Specializing in low bandwidth maritime commmunications, DigiGone combines software application development and hardware integration for its video solutions. It is currently used by the George Washington University Emergency Medical Department’s Maritime Medical Access team to provide telemedicine.

Doximity is a networking platform for doctors that also has telehealth functionalities. As per a survey by the American College of Physicians, Doximity is among the top 5 apps used by ACP members.

Doximity’s primary product is their app which is available for both Android and iOS devices. This telemedicine platform became popular because it allows doctors to easily call their patients without revealing their phone numbers. The ability to set a caller ID when calling your patients makes Doximity Dialer a must-have application for practitioners.

Read full review of Doximity here

Doxy.me makes telehealth simple and easy for both patients and providers. In fact, you can complete the sign-up process in less than 60 seconds. Because of its focus on ease of use, it is not as feature-rich. However, it does integrate with several EMRs and a Scheduling app.

Read full review of Doxy.me here

eVisit is telemedicine designed by providers, for providers. It provides 2-way HD video, ePrescribe, medical charting, automated patient engagement emails, and onboarding support.

eVisit does not offer a free or trial plan and is priced on the higher side with pricing starting at $600 per month. Some missing features that will help eVisit become a more competitive platform are Provider initiated scheduling, no-show charges for providers, and more robust support for users.

Read full review of eVisit here

A free, opensource store-and-forward platform for collaborative exchange of medical knowledge, distance consultations, group discussions and distance teaching in medicine; no video.

Klara is a New York based HIPAA-compliant online care platform founded by Simon Bolz and Simon Lorenz..

Klara offers a comprehensive end-to-end virtual care platform that ensures seamless communication between healthcare providers and their patients. By using the platform, healthcare professionals can provide exceptional patient service by offering automated administrative processes, video visits and secure messaging.

Read full review of Klara here

Primarily a proprietary EMR with video add-on option at $25 for 2 hours and $15 for each additional hour

Georgia-based company providing interactive physician-to-patient telemedicine and telestroke solutions. Initially designed for telestroke, the system brings together videoconferencing, medical imaging, and patient data.

Intouch health develops enterprise telehealth technology for hospitals, acquired Reach Health.

The platform appears to be limited to PCs only; used OmniJoin by Brother for video but has now shifted over to Zoom.

There is hardly any information available on the features available to Secure Telehealth users. Based on their dependency on a third-party video tool, it seems there offering are limited to basic video conferencing.

Initially focused on telepsychiatry, SecureVideo has been expanding its offerings. Its platform includes scheduling and optional PayPal integration. In addition, it has excellent technical support services.

The pricing starts at $300 for a plan and there is no free version of the platform.

Formerly Weemo, this is one of the early WebRTC-based video calling platforms out there.

Their business model has evolved over the years; Sightcall has pivoted towards remote monitoring solutions for nonhealthcare enterprises.

Doxy.me makes telehealth simple and easy for both patients and providers. In fact, you can complete the sign-up process in less than 60 seconds. Because of its focus on ease of use, it is not as feature-rich. However, it does integrate with several EMRs and a Scheduling app.

Read full review of SimplePractice here

Secure, cloud-based telemedicine technology with the patient interface, provider interface, and back-end admin tools. It also includes e-prescribing and a built-in calendar system. SnapMD positions its platform as a complete virtual point of care and primarily focuses on enterprise clients.

There is not much disclosure on the pricing. They offer customized pricing to their clients and the is one of the expensive platforms in the market. Our research reveals that a 5 provider clinic would cost somewhere around $575/month.

Acquired

thera-LINK is a mental health platform created by therapists for therapists. Some key features include ePay (via Stripe), waiting room, patient self-scheduling. The platform also offers its providers public listing for patients to choose from. They offer a 15-day free trial after which there are three tiers of service:

TheraNest is a practice management software owned by Therapy Brands and its headquarters are in Birmingham, Alabama. Shegun Otulana founded TheraNest in 2013 as per Crunch Base. Therapy Brands also owns other major telehealth software brands such as ShareNote practice management for multi-specialty community behavioral health systems.

Read full review of TheraNest here

A modular platform design that allows you to create and customize different workflows depending upon your needs. TruClinic was acquired by Intouch Health, a high acuity telehealth platform and hardware services company.

Vidyo’s low pricing may be deceptive because it doesn’t include hardware and maintenance costs. Read our Vidyo review here.

Free for less than 5 hours of video; $50 per month for unlimited video conference; more pricing here

Complete telemedicine platform with patient records, scheduling, and online payment; but uses the slowly-going-obsolete Flash-based video.

Telehealth platform with an emphasis on behavioral health, including scheduling, messaging, and file storage. It’s currently offering a1 month free trial and $14.99/mo unlimited use; it uses Vidyo for video.