VSee Tip #3 – What Do the Colored Bars on a Caller’s Window Mean?

The bars on the bottom right of a caller’s video window show you the strength of the network or connection between you and the caller.

• Green ♦(strong) – great audio and video
• Yellow ♦ (medium) – possibility of some audio and video interruptions
• Red ♦ (weak) – likely to have audio and video interruptions

If you have a weak connection and your call keeps breaking up, you can try one of the following to improve the call:

• Lower the screen resolution – Go to the bottom right of your video window, click gear icon –> video settings –> resolution
• Decrease the frame rate – Go to the bottom right of your video window, click gear icon –> video settings –> frame rate
• Completely mute your video – Go to the bottom left of your video window, click the video camera icon

If you need more help, contact customer support or sign up for a live VSee webinar help session.

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