Telehealth Failures & Secrets of Success Conference, Dec. 2-4, 2016

telehealth failures conference

Avoid the Common Pitfalls of Telehealth

Join us for three days of networking and expert insights at the Telehealth Failures & Secrets to Success Conference, December 2-4, 2016 in San Jose. Learn from the mistakes and models of leading telehealth companies such as Teladoc, American Well, Doctor on Demand, and the ill-fated HealthSpot. Join health system executives, physicians, investors, and telehealth technologists as we examine the failures of telehealth and discover as a team what we can do to build successful telehealth businesses.

Featured speakers include Qualcomm Life VP & Chief Medical Officer, James R. Mault, Seton Healthcare VP of Virtual Care & Innovation, Kristi Henderson, CEP America Chief Medical Officer, Prentice Tom, and Cooper University Director of Urgent and Emergent Services, Michael Kirchoff.

Don’t miss this opportunity to learn from real examples of how others have overcome their roadblocks to successful telehealth.

Register now and save $300!

Emergency Telemedicine Is Failing Because Hospitals Use the Wrong Technology

This post was contributed by Richard Fury, a longtime health expert, formerly of Kaiser Permanente. Mr. Fury shared his take on why ambulatory doctors should adopt emergency telemedicine. — the editors

Telemedicine is the low hanging fruit in the quest for affordable healthcare. There are valid reasons why ambulatory doctors must adopt emergency telemedicine.

Surveys show a high percentage of patients accept remote care. For physicians and payers, it is obvious that video visits provide value for ambulatory patients and avoid unnecessary trips to the emergency room. Consider the high cost of bricks and mortar and support staff necessary for traditional visits. So, why haven’t we moved forward with wide adoption?

Physicians I’ve worked with understand there are numerous conditions that can be safely evaluated and treated using video technology. Emergency medicine doctors know how many ER patients can be evaluated and reassured remotely. Yet, video visits represent a significant change in practice, a change for which there is little available training and no reimbursement. The reluctance is understandable.

Insurance companies and CMS have been slow to recognize the benefits of telemedicine and to pay providers accordingly. Video visits are efficient and require relatively low cost technology. And the value of patient convenience and satisfaction are not to be dismissed. How affordable will healthcare be when patients are offered video visits when appropriate and physicians are paid for the care and convenience they provide?

Recently, a few insurance companies have begun paying physicians for telemedicine. Hopefully, the transition from fee-for-service to pay-for-value and quality will encourage others to catch up and treat telemedicine as medicine.

In the era of FaceTime and Skype, one must understand that the basic technology necessary for telemedicine already exists. But all too often, telemedicine tools are repurposed videoconferencing systems. How many physicians can afford expensive telepresence consoles built for corporate board meetings? Will patients be able to navigate the bells and whistles they don’t need? Should doctors fear being asked to provide technical support during video visits? The answer is that the user experience must be patient-friendly, intuitive, and simple. 

It’s high time we examine the failures of telehealth and secrets of success and adopt video visits for the benefit of all.

rf-photoAbout the Author

Richard Fury, MD is a board-certified family physician with interests in technologies which enhance access, patient engagement, and affordability of healthcare. He is the former director of Kaiser Permanente’s Tech Group, where he led teams developing applications to enhance physician practices as well as websites for patient access and service. Currently, Dr. Fury devotes his time to practicing urgent care and promoting technology-driven healthcare efficiencies.

Neurologist Using Telemedicine to Transform Epilepsy Care in Underserved Countries


Dr. Greg Lipscomb is a neurologist with a mission: to transform epilepsy care in underserved countries. And he’s doing this with the help of telemedicine and telehealth technology.

Many patients with epilepsy in these countries are are misunderstood and face social stigma. They are considered crazy or supernaturally afflicted, and often do not get the right treatment and medication. In fact, many think that epilepsy is contagious and do not realize that it can actually be controlled with medical treatment.

While social and cultural beliefs will take time to change, something can be done about providing medical treatment for epilepsy now. This year with the help of ROW Foundation and Neurotech, Dr. Lipscomb brought EEG machines in Tenwek and Kijabe Hospitals in Kenya. He trained 4 technicians to use the machines in 5 days. However, the story does not end there.

The talented technicians in Tamwik Hospital, Kenya

The talented technicians in Tenwek Hospital, Kenya

“VSee allows my my project to be a success”

Even though Dr. Lipscomb is now back to his work and family in Montgomery, Alabama, he still continues to teach the staff in Kenya – using VSee’s telemedicine technology.

He says, “The ability for me to continue to train and talk with the techs is a giant answer to prayer as well as benefit.  I was only able to spend a week with the techs, which is impossible to train them everything, but with this [VSee], we can do lectures, view patients as they are being connected, answer questions, and give feedback on EEGs done.  VSee will allow my project to be a success.”


Just recently, with VSee’s low bandwidth requirements, they were able to do a group call between the technicians in Kenya and another consulting specialist in the US. They used the screen share feature to discuss the EEG results and Dr Lipscomb was impressed with how quickly the technicians learned.


Next stop for EEGs and telemedicine neurology training

Dr. Lipscomb’s next project is to bring solar powered EEG machines to a mountain area in Haiti by early next year. The EEG tests will be stored in the local machine and information will be sent to specialists across the globe.

With today’s technology, quality healthcare can reach everyone!

Check out Dr. Lipscomb’s video of his trip below or go to:

Success! Here is a quick look at my trip from Kenya. We were able to train four Kenyans in just 5 days. The techs from Tenwek Hospital sent their first EEG ever yesterday and it was quite amazing. It was very readable and as good as studies I have seen here in the States. Today we had a teleconference with them through a program called VSee. This will enable us to continue to train them. @VSee

Posted by International Neurology Services on Friday, 30 September 2016


Dr. Lipscomb works with INTERNATIONAL NEUROLOGY SERVICES to bring EEG machines to developing countries around the world. You can learn more about their vision and how you can help at:

Is telehealth more than hype? Find out at the Genentech Innovations talk on Telehealth Failures & Secrets of Success


Don’t miss Dr. Milton Chen, CEO of VSee, when he presents his talk “Telehealth Failures & Secrets of Success with application to Clinical Trials,” on October 18, 2016, 11:30 a.m.- 1 p.m, at Genentech

Telehealth and telemedicine have been touted as healthcare’s savior for years. Market analyses are predicting a $36B telehealth market by 2020. So why has telehealth failed to live up to the hype?   Are the analysis reports wrong?

In this talk, Dr. Chen will take a look at the reasons behind the failures and setbacks of HealthSpot, Doctor on Demand, and other leading telehealth companies. He will look into telehealth business models, the problems of poor user adoption and profitability, and practical do’s and don’ts for telehealth. He will also cover the application of telemedicine in clinical trials and medical missions in underserved countries such as Iraq, Philippines, Gabon, and Nigeria.

Download the flyer here

Can’t make this talk? Join Dr. Chen, MDLIVE, Intel, Dell, Microsoft, and other telehealth players at the Telehealth Failures & Secrets to Success conference, Dec. 2-4, 2016 in San Jose, CA.

Top 4 Questions for Evaluating a Telemedicine Vendor

Google “telemedicine,” and you’ll pull up any number of telemedicine vendors. The problem is figuring out which telemedicine vendor is right for you. You want to find a vendor with both the technical expertise and the feature set you need. It’s also wise to consider whether a vendor is dedicated to the healthcare field or serves a variety of industries, and whether they are likely to shut down on you, as Google Helpouts did. Here are four major criteria to help you evaluate your telemedicine vendor.  Continue Reading…

TIC+ Provides Anytime Online Counseling for Teens in Crisis

It’s tough being a teen – we’ve all been there and can relate. Often all they need is someone who will listen and provide support. While technology brings with it problems like cyber-bullying, it also provides solutions like online counseling for teens and their families, so they can privately talk to a counselor online from anywhere at just the right time.

That’s what Teens in Crisis (TIC+) is all about. With qualified professionals*, TIC+ provides face-to-face and  online counseling to support children and young people aged 9-21 and their families living in Gloucestershire, UK. And they’re using the VSee Waiting Room to do it!

As one changed teen writes, “I finished with my counsellor about a year ago but I had seen her for well over a year, thanks to hundreds of extensions to our sessions. She was fantastic and she helped me so much. She was the first person I felt understood me, really cared and I was able to talk to easily…. Without her, my life would be so different, if I was even still alive by now. She helped me made so many big decisions and changes in my life. She is just incredible and so is this charity.”

You can learn more about the great work TIC+ is doing in the lives of our teenagers here.

*TIC+ is a member of the British Association for Counselling and Psychotherapy (BACP)

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