Tag: Milton Chen

Three Reasons Why HealthSpot Died

HealthSpot kiosk in RiteAid

HealthSpot, the poster child for telemedicine kiosks has suddenly and abruptly shut down. Its fall is rather poignant considering its much touted Continue Reading…

NYDLA podcast: VSee CEO Talks Telemedicine Predictions, Barriers

VSee CEO, Milton Chen
VSee CEO Milton Chen talks all about telemedicine, where it’s at and where it’s going in this NYDLA Coffee in the Clouds podcast. Check it out!

Continue Reading…

IRHC Hosts Extreme Remote Medicine Conference – Sept. 11-12

remote offshore medicine conference

Join the conversation with other global practitioners of extreme remote and offshore medicine. The Institute of Remote Health Care (IRHC) is putting on its annual conference   September 11-12, 2013 at the the Suttie Centre for Teaching & Learning in Healthcare, Robert Gordon University of Aberdeen.

Telemedicine and telehealth are essential components for those living and working in remote communities as well as extreme remote and offshore locations. Very often these are people employed by oil, gas, and mining industries which can be found in vastly different (often hostile) environmental conditions from tropical to Arctic climates, from remote deep waters to inshore shallow waters.

This year’s IRHC conference will be honoring individuals and teams who have shown outstanding healthcare delivery and clinical support in emergency, offshore and extreme remote settings. It will also be looking at the future of remote health care and redesigning models with telemedicine and ehealth technology for better health care delivery in remote and austere environments.

Don’t miss Milton, VSee CEO, Thurs., September 12, at 12 noon DST (4 a.m. PST) with his talk on “Reducing Telemedicine Costs by 10x: Shell Oil Platforms, Rwanda Community Health, and Emergency Doctor Access via iPhone.”

For those who are unable to attend in person, sign up to see the IRHC event  streamed live here. For more information check out the conference program.

About IRHC

The IRHC is the leading international professional education and membership body for “remote healthcare” practitioners ™. Established as a not-for-profit organisation, the Institute aims to promote improved standards in the practice and provision of remote health care. IRHC aims are to support practitioners and companies responsible for the delivery of remote healthcare to enhance the quality of practical clinical skills and therefore the service provided by those engaged in the area of remote health care practice.

VSee Dialogues On the Future of Work At Big Science Summit Oct. 30

The Atlantic Big Science Summit - Technology and Future of InnovationMilton, our fearless VSee CEO, will be having a discussion with Andrew McAfee, research scientist from MIT’s Sloan School of Management this coming Tuesday, October 30 during The Atlantic’s Big Science Summit On the Future of Innovation.

We hope you’ll join Milton and Andy at this lunchtime conversation as they hash out the key technology trends that will affect businesses and the way we work.  The talk will run from 12:15 p.m.-12:45 p.m.at the Fourth Street Summit Center, in San Jose, CA or join by live webcast!

Big Science Summit [LIVE WEBCAST] link here

The Atlantic’s Big Science Summit is a free event sponsored by Boeing.  Featuring  many of America’s leading scientists and innovators, the Big Science Summit draws attention to America’s future as an incubator for new ideas and technologies.  It creates a dialogue that seeks to “underscore the relationship of science to innovation, celebrate recent scientific coups, and look ahead to what’s next!”

Date:  Tuesday, October 30th, 9-4:30 p.m.
Register:  http://bigsciencesummit.eventbrite.com
Full summit schedule
Join the conversation at #BigScience

Andrew McAfee, MITDr. Andrew McAfee is currently a principal research scientist at the Center for Digital Business in the MIT Sloan School of Management. He was previously a professor at Harvard Business School and a fellow at Harvard’s Berkman Center for Internet and Society.  He studies the ways that information technology (IT) affects businesses and business as a whole.  His most recent book, Race Against the Machine was named Best IT Business Book of 2011 by CIO Insights.  He also maintains a blog on harvardbusiness.org’s “HBR Voices” with posts that are regularly reprinted at forbes.com

VSee CEO, Milton ChenMilton founded VSee following his PhD at Stanford University on the human factors of video collaboration. He has deployed VSee for Hillary Clinton, Angelina Jolie, Mandy Moore, the band Linkin Park, and UN Secretary General Ban Ki-Moon. He has also worked in refugee camps from Syria to South East Asia to Africa. Milton is the co-author of XMPP video standard and winner of the DEMO God Award. He loves reading biographies and experimenting with how people communicate.

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VSee – The Next Breakthrough For Online Sales!

online Sales leadership and management

A couple of days ago, Milton got to share VSee with sales guru and SalesOpShop CEO Gerhard Gschwandtner.  He was quite impressed with VSee’s

1. Smooth video
2. One click desktop screen sharing
3. Window to window file sharing
4. Recording function with great audio/video sync.

Check out Mr. Gschwandtner’s VSee interview with Milton on how VSee “could be the next big breakthrough for online sales presentations.”

Milton talks about how VSee allows for

  • rapid sharing of desktop items during a sales call
  • better screening of job candidates (seeing vs. resume)
  • providing feedback on a novice sales call
  • recording a master salesperson for training purposes
  • shortening the sales cycle by bringing in remote expertise during a sales presentation and avoiding delays

online sales guru Gerhard GschwandtnerGerhard Gschwandtner is the CEO of SalesOpShop, as well as the founder of Selling Power magazine, the host of the Sales 2.0 conference series, and the author of 14 books on selling, sales management, and sales psychology.  He has trained over 10,000 salespeople and managers and loves exploring the use of new technology and new approaches to selling.  His most recent project, SalesOpShop strives “To be the world’s most dynamic sales improvement site, where members help shape the future of selling and sales technology.

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VSee At VoIP Users Conference

Last Friday, Milton our fearless CEO, was the guest speaker for the hour-long VoIP Users Conference (VUC).   If you’ve never been to a Milton talk, he’s really good at inspiring you to try out VSee, and I, personally, always end up learn something new from him.   Besides highlighting how VSee’s design philosophy makes it more collaborative than other products, he also answered a lot of great questions you may also have had about VSee, such as

  • How is VSee different from Google+ video chat?
  • Does VSee plan to have WebRTC integration for those without the VSee client?
  • What makes VSee more secure than H.323/SIP videoconferencing?

If you want to hear some of the answers and get a more in-depth look at VSee, you can listen to a recording of Milton’s talk here or share the talk with a friend.

About VUC

Btw, VUC is a weekly program that holds fairly technical live discussions with a guest speaker about “VoIP, SIP, Asterisk and all kinds of telephony-related topics,” which means that you’ve got a shot at getting your more difficult questions answered 🙂  The discussion is held live each Friday at 9 AM PST or 12 noon EST, and they’ve got it going by phone, Skype, SIP, and Google+ Hangouts.  There is also an IRC (chatroom) you want to hop on so you can make side talk and ask questions without being disruptive.  Listeners from all over the world call in, and they record all their shows in case you have to miss it.  If you want to pop in on a talk sometime, you may want to check out their schedule of upcoming speakers.

 

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First Impressions and Video

Just in case the last couple posts by Milton seem a little bleak or down on using video, I thought I’d briefly chime in and remind our readers that this is the creator of VSee talking, and that he is actually very pro-video!  That being said, it’s good to look at the details and not throw any babies out with the bathwater.

Let’s look at trust as discussed in the last post.  I’ve mentioned in multiple posts that video is as good at maintaining trust levels as a face-to-face conversation.  Bos, Gergle, Olson and Olson (2001); also Bos, Gergle, Olson, Olson and Wright (2002); and other studies (mostly including a Bos or Olson), have shown that video does indeed approach face-to-face for levels of trust.  Assuming their findings are correct, why does this appear at odds with Milton’s assertions in the last post?

First Impressions. It turns out they are not at odds at all.  Milton started the discussion with first impressions, which Continue Reading…

The Dark Side of Video Conferencing

While video calling is great in  many ways (see Top 10 Reasons To Use Videoconferencing), it’s not a replacement for face-to-face meetings.  First impressions do count, and if you aren’t careful, you  could be headed for a video calling wipeout.  Just look at the effect of video (i.e.,  television) on Nixon’s bid for the presidency in 1960.  It cost Nixon the election because no one at that time understood the visual impact of the then new television medium, and subsequently he  refused to appear on televised debates  (Webley 2010).

So what are some issues to beware of in video conferencing?  As I mentioned  earlier, first impressions count, and unfortunately, delays and distortions caused by technology glitches are often perceived as flaws in the person rather than flaws in the technology (Chen 2003).  Although video conferencing technology has vastly improved over the last 50 years, network delays and video distortion are still facts of life and need to be anticipated.

Previous research clearly established the importance of audio over video in communication.  Audio delays in particular can be the kiss of death when trying to make a good impression.  For example,  Kitawaki, et al., (1993) found that delayed audio can cause a speaker to be viewed as “slow” or, as the London  Economist (1969) so delicately put it in the days before political correctness,  it’s like “talking to a mentally defective foreigner” (Egido 1988, p. 15).   Ruhleder & Jordan (2001) explored a host of misinterpretations caused by delays in the split second timing needed to smoothly take turns during a discussion and repair mishearings.  These unintentional pauses can, at worst, lead to people being perceived as incompetent, socially awkward, or having a negative attitude.  At best, they’re a nuisance to be patiently borne.  This is not such a big deal when working with people you know, but it slows down the already difficult process of building trust with people across distances.  Finally, Isaacs & Tang (1993) found that more delay meant fewer interruptions and fewer speaker changes, which meant fewer interactions, and thus, lower-quality collaboration.

Furthermore, while people are more willing to tolerate video problems than audio problems, you shouldn’t push your luck.  Even though we like to make fun of bad movie dubbings, research tells us that out-of-sync lips and audio makes you come  across as being less trustworthy and less believable (Reeves and Nass 1996).

There is also the problem of eye contact which is often difficult to achieve in video conferencing due to limitations in webcam positioning.  Huang, et al., (2002) found that whether the camera angle makes you look taller or shorter can also impact your power and influence in negotiations.

Lastly, one study even found that some people got cases of “video aversion” or “video anxiety” when they saw themselves in a video conference.  It caused high negative feelings which were sometimes transferred to the service providing the conference (Wegge 2006).  It’s probably safe to assume that video conferencing won’t be on their list of things-to-do in the near future.

In spite of these nontrivial issues, video conferencing is a growing trend.  Just as television is an important media tool even though Nixon crashed and burned on his first televised debate, video conferencing technology is also becoming an indispensable tool in today’s global economy.

References:

1.  Chen, M. 2003. Conveying conversational cues through video. Dissertation, Stanford  University.

2.  Egido, C. 1988. Video Conferencing as a Technology to Support Group Work: A Review  of its Failures.  In Proc. of CSCW 1988: 13-24.

3.   Huang, W., Olsen, J.S. & Olsen, G.M. 2002.  Camera angle affects dominance in  video-mediated communication.  In Proc. of CHI’02 extended abstracts on Human  Factors in computing systems, 716-717, NY: ACM Press.

4.  Kitawaki, K., Kurita, T. & Itoh, K. 1991. Effects of Delay on Speech Quality. NTT  Review 3: 88-94.

5.  Reeves, B. and Nass., C., 1996. The Media Equation : How People Treat Computers,  Television, and New Media like Real People and Places. University of Chicago  Press.

6.  Ruhleder, K. & Jordan, B. 2001. Co-constructing non-mutual realities:  Delaygenerated trouble n distributed interaction. Computer Supported Cooperative  Work, 10, 113-138.

7.  Tang, J., & Isaacs, E. (1993). Why do users like video? Studies of multimedia-supported collaboration. Computer Supported Cooperative Work, 1, 163-193.

8.  Webley, K. 2010.  How the Nixon-Kennedy debate changed the world.  Time Magazine,  September 23. Accessed January 27, 2011. http://www.time.com/time/nation/article/0,8599,2021078,00.html

9.  Wegge, J. 2006. Communication via Videoconference: Emotional and Cognitive  Consequences of Affective Personality Dispositions, Seeing One’s Own Picture, and  Disturbing Events. Human-Computer Interaction, Vol. 21, No. 3: 273-318.

Richard Dreyfuss meets with Milton

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Richard Dreyfuss and Milton meet in an NYC Diner

While back on the East Coast to support the Playing for Change broadcast in Boston, Milton (our founder and CEO) also stopped by the Big Apple for a few meetings.  Amongst them, a 2 1/2 hour sit down with Richard Dreyfuss, whom we all know and love from Jaws, Close Encounters of the Third Kind, Mr. Holland’s Opus, and winning the Oscar for The Goodbye Girl.

In the months to come, Mr. Dreyfuss will be working with VSee to launch a program promoting civics.  Civics, as defined in Wikipedia, is “the study of rights and duties of citizenship. In other words, it is the study of government with attention to the role of citizens […] in the operation and oversight of government.”

Given the tone of politics these days, the generally low turnout of the youth vote, and that most individuals shy away from participating in governance at any level, this is a fantastic way to remind people that there is a right and duty of the citizenry to take an active role in the functioning of our society and government…and to do so with ‘civility.’

We’ll make more announcements as details arise.  At this time, I assume we will use VSee much as we have for World Refugee Day, Playing for Change, and the Mandy Moore townhall meeting:  Multiple distant participating sites will use VSee to communicate with each other as the discussion is broadcast in real time through a portal page.  A running chat window to allow viewers to communicate with each other as well as to post questions to the participating sites.

Please stay tuned and friend our Facebook page  and follow us on Twitter to make sure you’re notified when we announce more.

VSee Hosts NUS Entrepreneurship Society Leaders

by and posted for Christina

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On July 7th, VSee had the honor of hosting eight student leaders of the National University of Singapore Entrepreneurship Society (NES). These eight oversee over 150 active members annually, and they also organize Singapore’s largest business plan competition: Start-Up@Singapore. They were in the Bay Area for two weeks, hoping to gain a more holistic understanding of the culture in the Valley.

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Milton, VSee’s CEO, personally hosted our visitors, speaking to them a great deal about his personal experience, start-up life, and VSee. They were also pleasantly surprised to meet our interns from Singapore, Penny and Kenny. At the same time, a demo of VSee had them speaking with Christina, our intern in Singapore.

The room was abuzz with energetic exchanges, and our guests shared their commitment to improving the entrepreneurial environment in which their school, the National University of Singapore (NUS), has created.

We wish these leaders the best of luck, and we hope that our youthful and passionate guests enjoyed the VSee experience!

-Christina

Hillary’s Speech Internet Freedom

Wow.  Great speech.

I recommend that everyone read this speech given by Hillary Clinton today.

From a video collaboration and human-computer interaction standpoint, this is a watershed moment in politics.  There are plenty of articles already discussing the humanist message or how Google’s showdown with China changed the world and I won’t bother covering that here.  Instead, I’ll dwell on the implications of what this means directly to human behavior and our marketplace.

A little backstory:  Milton Chen, our CEO, was intrigued by the history of video conferencing and the mystery it presented.  Bell Labs (now AT&T) had already worked on video calling technology back in 1927.  Think about that.  1927.  Wow.  So why did it never take off?  Answering that question became the foundation of our company.

93 years later, video conferencing has finally become useful.  Companies like ours, Skype, VidSoft, ooVoo, Cisco, etc., have managed to overcome many of the obstacles to making productive use of video.  However, just making something productive doesn’t make it sticky to the general public.  I know a lot of research occurred here at VSee, and I’m assuming at the other places, to try and encourage people to take advantage of the advantages.  Unfortunately, it takes a big lever to move human resistance to new things.  Remember, we didn’t always have cell phones in our pockets.  I assume most of you reading this are old enough to remember a time when we wouldn’t be caught dead with a phone in our pockets!  I mean, seriously, who wants to be reachable when they’re neither at work nor at home?  (25 years later, it turns out the answer is “everyone”.)

For each of us who played Pong as a kid, there are two kids that grew up in an already digital world, at least in this and many other countries.  They, and we, take it for granted that digital is here to stay.  That generation became early adopters, with many of us in our 30s and above that used to be the early adopters learning to catch up.  These kids accept that video calls may be worth trying, because so was putting Facebook on their iPhones.  And this is where Hillary’s speech on Internet Freedom enters the picture.

We already knew something was up in our little tech sector.  The parents of these kids, their older coworkers, their bosses, all these people witnessed what this new generation was doing and now these people also have tiny cellphones that text what is happening at any moment to every friend they’ve ever met…while watching a movie bought on iTunes play on that tiny screen.  Now they interact with technology as if it was a natural extension of their lives.

Which it is.

I laud Hillary’s statement of freedoms and her goals of bringing modern tech to the undeveloped world.  But I’m also hugely excited that our State Department saw fit to issue a policy stance on people’s right to tech.  Enough Americans have tech so deeply ingrained in their lives—HAVE ALTERED THEIR BEHAVIOR TO ENCOMPASS TECHNOLOGY—that our government took notice…and this indicates a potential tipping point.  Phenomenal technologies that have traditionally been difficult for the public to accept may now be on the edge of massive acceptance, due to our behavioral changes at a societal level and our outright comfort with the levels of technology we have reached.

I think this speech could be the leading indicator of another massive tech boom.  And I think I speak for a lot of people when I say, “Finally.”

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