The Telehealth Adoption Black Hole – Milton Chen, VSee [TFSS Talks]

The telehealth industry’s biggest challenge is a lack of adoption among patients and consumers. Why aren’t more people using the telehealth technology available to them? Why is there a telemedicine adoption blackhole?Continue Reading…

Are You Losing Patient Engagement With A Bad Symptom Checker?

using symptom checker

The democratizing of healthcare and health information through technology means opportunities for great innovation and improved efficiency. It also introduces new challenges for engaging patients. Using the right kind of healthcare software is crucial to maximizing care and minimizing costs.

For example, almost everyone has used an internet website or health app such as WebMD, ShareCare , Healthline, HealthTap, Mayo ClinicContinue Reading…

Telemedicine by Satellite

You can conduct a telemedicine consultation over any kind of internet connection. For patients in remote areas with no connectivity, satellite internet is the answer. The VSee team relied on satellite internet when we deployed telemedicine to refugees in Iraqi Kurdistan.

Watch this video to learn more about how satellite internet works.

As you can see, satellite internet allows people to connect when wi-fi and 4G are out of the question. Thanks to satellite internet, anyone can see a doctor through telemedicine.

VSee, Shared Studios & the American Center in Yangon Host the First Telemedicine Conference for Myanmar


In partnership with Shared Studios, VSee brought the benefits of telemedicine to Myanmar with the first telemedicine conference in Myanmar at the American Center in Yangon.  

The Telemedicine: Future of Healthcare conference was held on November 22. VSee co-sponsored this half-day event which included talks from VSee and major US health systems – Ascension Health and Seton Healthcare Family.

Participants experienced first-hand, state-of-the-art telemedicine solutions Continue Reading…

VSee Update Version 3.4 – Chat Syncing & Improved Android Battery Efficiency

VSee api update release

This week, VSee released new versions for Windows, Mac, iOS and Android.

  • Windows – version 3.4
  • Android – version 1.8

We’ve put a lot of work in improving the Android version for this release: No more battery drain or high data use!
Luckily, we’ve also managed to pack a ton of fixes and smaller improvements into the code for all platforms and some significant under-the-hood work for our upcoming features!

Happy Holidays from the VSee Team!

See all changes below:Continue Reading…

Telehealth Conference a Huge Success

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Thank you for an Awesome #TFSS Conference!!

When Milton (VSee CEO) decided in late, late August that we had to do this telehealth conference, and we had to do it before the year was out, we had no idea what we were getting into or what kind of response we would get. The response and feedback we’ve received on this first Telehealth Failures & Secrets To Success conference has been absolutely overwhelming.

Microsoft speaker and Director of Worldwide Health & Productivity, Paul Smolke, wrote in to say “the format and content was incredible. Your company’s passion to leverage technology to improve the delivery of healthcare is refreshing and admirable.”

Many other attendees also wrote in:

-Great conference I wish my entire team came, you will need a bigger venue next year

-Provided the most honest look at the business of telemedicine & telehealth of any conference ever

-Absolutely phenomenal experience. Very well done, informative and fun! Thank you!

-Thank you so much for a wonderful conference. Hands down the best group of people I have had the pleasure with whom to have spent the last 3 days.

Truly, it was a worthwhile time of bonding and candid discussion around the problems of a creating a sustainable telehealth enterprise. From breathtaking views of future applications to the nitty gritty on implementation and billing, I believe all who attended were inspired or re-inspired to make telehealth an every day reality.


Over 150 health care executives, physicians, and health technology experts gathered for three days of networking, sharing insights, and expert talks. Many speakers shared their own war stories, telehealth implementation tips, and lessons learned. You can review a selection of those insights on VSee’s Facebook page or with the hashtag #TFSS on Twitter

Featured speakers included Jim Mault, VP & Chief Medical Officer of Qualcomm Life; John Sotos, Chief Medical Officer of Intel, Kristi Henderson VP of Virtual Care & Innovation at Seton Healthcare; Prentice Tom, Chief Medical/Innovation Officer at CEP America; and Randy Parker, Founder of MDLIVE.

The VSee team was there in full force to demonstrate Cloud Clinic, as well as how doctors use VSee’s technology to live-stream their peripheral medical devices. Laurence Girard, CEO of FruitStreet, also had a table where he showed off their health and wellness platform.

The event was a huge success! Everyone at VSee looks forward to organizing an even bigger one in 2017 and making this telehealth conference an annual tradition.


Telemedicine Solves the Shortage of Doctors

In every country around the world there is a critical shortage of doctors and nurses everywhere. If you live in a rural area, you are probably especially hard hit. Fortunately, telemedicine is an innovative way to address this critical shortage of doctors in rural areas.

Continue Reading…

Telehealth & HIV Prevention: Catch Stephen Sullivan at TFSS

Catch Stephen Sullivan’s presentation on telehealth & HIV at the Telehealth Failures and Secrets of Success conference!

Project Nexus: Addressing Barriers to HIV Testing and Linkage to Care among Male Couples in the United States through Telemedicine by Stephen Sullivan MPH, University of Michigan Center for Sexuality and Health Disparities.

Don’t miss Stephen Sullivan, Project Manager at University of Michigan Center for Sexuality and Health Disparities, at the Telehealth Failures & Secrets To Success Conference, Dec. 2-4, 2016 in San Jose, CA. He will be presenting a talk on the “Telehealth Failures & Secrets of Success with application to Clinical Trials.”

The talk takes place December 3rd, 2016, 2:15- 2:45 p.m.

Stephen will join with nationally known healthcare innovators, telemedicine strategists, and technology experts from Microsoft, Intel, Dell, Qualcomm, Avizia, DaVita, US Oncology/McKesson, as they lead 30+ sessions to dig beneath the telemedicine hype. Speakers will be examining telehealth failures and revealing their insights into telemedicine implementation, profitability, and user adoption.

Telehealth and telemedicine have been touted as healthcare’s savior for years. Market analysis has predicted 158 million telemedicine video consults and a $34B telehealth market by 2020. But even the hugely successful American Well with 3000 to 4000 video downloads per day is not reaching the tens of millions of calls its customer volume can potentially reach. So why has telehealth failed to live up to its hype?

In his talk, Stephen will present a case study of an active clinical trial entitled Project Nexus that seeks to promote HIV prevention among male couples in the United States through the use of telemedicine. He will explain how leveraging currently available telehealth modalities alongside at-home HIV testing technology may help male couples at risk for HIV infection to overcome barriers to testing, counseling, and linkage to care. In doing so, he will describe the research design and application interface of the Project Nexus study.

With over 70% C-level attendees including Stanford Medicine, Texas Medical Center, UNC Health, GE, ViaSat, and Zipnosis, you don’t want to miss out on this executive education event.

Seating is limited and will be reserved on a first-come, first serve basis. Get $150 off with promo code: web150. Register for the conference by clicking here.

CEP America Joins Telehealth Failures & Secrets To Success

Telehealth expert Dr Prentice Tom

Prentice Tom, MD

Don’t miss the Chief Medical Officer of CEP America, Prentice Tom, MD, speak on  “Creating the Enterprise Culture Necessary for Success” at the Telehealth Failures & Secrets To Success Conference, Dec. 2-4, 2016 in San Jose, CA.

His keynote presentation takes place at 9:15 AM on December 3, 2016 at the Sheraton, San Jose Airport.

Dr. Tom will join with nationally known healthcare innovators, telemedicine strategists, and technology experts from Microsoft, Intel, Dell, Qualcomm, Avizia, DaVita, US Oncology/McKesson, as they lead 30+ sessions to gain insights into telemedicine implementation, profitability, and user adoption. Telehealth and telemedicine have been touted as healthcare’s savior for years. Market analysis has predicted a $34B telehealth market by 2020. The healthcare marketplace is often described as complex and fragmented.  It is not surprising that many health tech companies have found it frustrating to negotiate the healthcare industry.

In his talk, Dr. Tom will provide a broad view of the enterprise skills necessary for success. Many are familiar with the oft repeated phrase, “culture eats strategy”.  Dr. Tom will provide an informative, humorous view of the type of company culture new start-ups as well as long-term players in the health tech industry will need to adopt if they are to survive the long-cycle business development that characterizes the health care industry.

With over 70% C-Level attendees including Stanford Medicine, Texas Medical Center, UNC Health, GE, ViaSat, and Zipnosis, you don’t want to miss out on this executive education event!

Seating is limited. Visit the official event page to register now! Get 15% discount with code: web150

Get Full Medicare Reimbursement in the Skilled Nursing Facility

skilled nursing facility

Every skilled nursing facility must abide by rules set by Medicare, particularly when it comes to Potentially Avoidable Hospitalizations, or PAHs. In fact, Medicare will soon be changing its reimbursement policy so that if a patient is readmitted to a hospital after a short stay in skilled nursing, the facility is penalized with less reimbursement money through the Medicare program. These changes don’t go into effect until 2019, but skilled nursing facilities are already receiving feedback reports on their performance. More and more, the skilled nursing facility is discovering that telemedicine provides a viable solution for monitoring, assessing, evaluating, and diagnosing patients on site without transferring them out of the facility for care – thus avoiding getting dinged by Medicare in the process.Continue Reading…

How Telepsychiatry Will Revolutionize the Emergency Room

telepsychiatry - Psychiatrists see patients by video


Most ERs do not have a psychiatrist on staff, and yet one-eighth of all hospital emergency visits require mental health diagnoses. Most emergency rooms are set up to deal with physical emergencies, traumatic injuries, and acute conditions. They’re not so ready to deal with psychiatric emergencies such as bipolar or schizophrenic episodes, although these cases are finding their way into emergency departments across the nation in record numbers. Many emergency rooms don’t have a psychiatrist on staff, let alone a mental health professional manning the ER around the clock. The solution is telepsychiatry: patch in qualified mental health providers remotely via video.Continue Reading…

Building Telemedicine Infrastructure in Iraqi Kurdistan

I had the privilege of traveling to Iraq Kurdistan twice in the past two years to help bring much needed telemedicine infrastructure and surgical services to refugees and the local inhabitants. For this I have to thank the work of  renowned hepatic surgeon Dr. Gazi Zibari.

 Dr Zibari builds telemedicine infrastructure in KurdistanContinue Reading…

Is Emergency Telemedicine Failing Because We’re Using the Wrong Technology?

This post was contributed by Richard Fury, a longtime health expert, formerly of Kaiser Permanente. Mr. Fury shared his take on why ambulatory doctors should adopt emergency telemedicine. — the editors

Telemedicine is the low hanging fruit in the quest for affordable healthcare. There are valid reasons why ambulatory doctors must adopt emergency telemedicine.

Surveys show a high percentage of patients accept remote care. For physicians and payers, it is obvious that video visits provide value for ambulatory patients and avoid unnecessary trips to the emergency room. Consider the high cost of bricks and mortar and support staff necessary for traditional visits. So, why haven’t we moved forward with wide adoption?Continue Reading…

Neurologist Using Telemedicine to Transform Epilepsy Care in Underserved Countries


Dr. Greg Lipscomb is a neurologist with a mission: to transform epilepsy care in underserved countries. And he’s doing this with the help of telemedicine and telehealth technology.

Many patients with epilepsy in these countries are are misunderstood and face social stigma. They are considered crazy or supernaturally afflicted, and often do not get the right treatment and medication. In fact, many think that epilepsy is contagious and do not realize that it can actually be controlled with medical treatment.

While social and cultural beliefs will take time to change, something can be done about providing medical treatment for epilepsy now. This year, Dr. Lipscomb brought EEG machines in Tenwek and Kijabe Hospitals in Kenya. He trained 4 technicians to use the machines in 5 days. However, the story does not end there.

The talented technicians in Tamwik Hospital, Kenya

The talented technicians in Tenwek Hospital, Kenya

“VSee allows my my project to be a success”

Even though Dr. Lipscomb is now back to his work and family in Montgomery, Alabama, he still continues to teach the staff in Kenya – using VSee’s telemedicine technology.

He says, “The ability for me to continue to train and talk with the techs is a giant answer to prayer as well as benefit.  I was only able to spend a week with the techs, which is impossible to train them everything, but with this [VSee], we can do lectures, view patients as they are being connected, answer questions, and give feedback on EEGs done.  VSee will allow my project to be a success.”


Just recently, with VSee’s low bandwidth requirements, they were able to do a group call between the technicians in Kenya and another consulting specialist in the US. They used the screen share feature to discuss the EEG results and Dr Lipscomb was impressed with how quickly the technicians learned.


Next stop for EEGs and telemedicine neurology training

Dr. Lipscomb’s next project is to bring solar powered EEG machines to a mountain area in Haiti by early next year. The EEG tests will be stored in the local machine and information will be sent to specialists across the globe.

With today’s technology, quality healthcare can reach everyone!


Is telehealth more than hype? Find out at the Genentech Innovations talk on Telehealth Failures & Secrets of Success


Don’t miss Dr. Milton Chen, CEO of VSee, when he presents his talk “Telehealth Failures & Secrets of Success with application to Clinical Trials,” on October 18, 2016, 11:30 a.m.- 1 p.m, at Genentech

Telehealth and telemedicine have been touted as healthcare’s savior for years. Market analyses are predicting a $36B telehealth market by 2020. So why has telehealth failed to live up to the hype?   Are the analysis reports wrong?

In this talk, Dr. Chen will take a look at the reasons behind the failures and setbacks of HealthSpot, Doctor on Demand, and other leading telehealth companies. He will look into telehealth business models, the problems of poor user adoption and profitability, and practical do’s and don’ts for telehealth. He will also cover the application of telemedicine in clinical trials and medical missions in underserved countries such as Iraq, Philippines, Gabon, and Nigeria.

Download the flyer here

Can’t make this talk? Join Dr. Chen, MDLIVE, Intel, Dell, Microsoft, and other telehealth players at the Telehealth Failures & Secrets to Success conference, Dec. 2-4, 2016 in San Jose, CA.

Top 4 Questions for Evaluating a Telemedicine Vendor

Google “telemedicine,” and you’ll pull up any number of telemedicine vendors. The problem is figuring out which telemedicine vendor is right for you. You want to find a vendor with both the technical expertise and the feature set you need. It’s also wise to consider whether a vendor is dedicated to the healthcare field or serves a variety of industries, and whether they are likely to shut down on you, as Google Helpouts did. Here are four major criteria to help you evaluate your telemedicine vendor.  Continue Reading…

TIC+ Provides Anytime Online Counseling for Teens in Crisis

tic online counseling for teens

It’s tough being a teen – we’ve all been there and can relate. Often all they need is someone who will listen and provide support. While technology brings with it problems like cyber-bullying, it also provides solutions like online counseling for teens and their families, so they can privately talk to a counselor online from anywhere at just the right time.

That’s what Teens in Crisis (TIC+) is all about. With qualified professionals*, TIC+ provides face-to-face and  online counseling to support children and young people aged 9-21 and their families living in Gloucestershire, UK. And they’re using the VSee Waiting Room to do it!

Check out how they do online counseling in the video below or watch the video here

As one changed teen writes, “I finished with my counsellor about a year ago but I had seen her for well over a year, thanks to hundreds of extensions to our sessions. She was fantastic and she helped me so much. She was the first person I felt understood me, really cared and I was able to talk to easily…. Without her, my life would be so different, if I was even still alive by now. She helped me made so many big decisions and changes in my life. She is just incredible and so is this charity.”

You can learn more about the great work TIC+ is doing in the lives of our teenagers here.

*TIC+ is a member of the British Association for Counselling and Psychotherapy (BACP)

Join Qualcomm, Intel, Microsoft, Dell, DaVita, Seton and more at the Telehealth Failures & Secrets of Success Conference, Dec. 2-4, 2016

telehealth failures conference

Avoid the Common Pitfalls of Telehealth

Join us for three days of networking and expert insights at the Telehealth Failures & Secrets to Success Conference, December 2-4, 2016 in San Jose. Learn from the mistakes and models of leading telehealth companies such as Teladoc, American Well, Doctor on Demand, and the ill-fated HealthSpot. Join health system executives, physicians, investors, and telehealth technologists as we examine the failures of telehealth and discover as a team what we can do to build successful telehealth businesses.

Featured speakers include Qualcomm Life VP & Chief Medical Officer, James R. Mault, Intel Chief Medical Officer, John Sotos, Seton Healthcare VP of Virtual Care & Innovation, Kristi Henderson, CEP America Chief Medical Officer, Prentice Tom, and Cooper University Director of Urgent and Emergent Services, Michael Kirchoff and more!

Don’t miss this opportunity to learn from real examples of how others have overcome their roadblocks to successful telehealth.

Register by Cyber Monday and save $300 with promo code: telehealth300!

Comparing VSee, Zoom, GoToMeeting for Virtual Doctor Visits

VSee Zoom GoToMeeting telemedicine

VSee, Zoom, GoToMeeting — with all the options out there for doing telehealth and telemedicine, how do you know what works best for your telemedicine needs? It’s been awhile since we’ve looked at Zoom and Citrix’s GoToMeeting (GTM) products, so we decided to check them out again and see how VSee is stacking up.Continue Reading…

VSee Update Version 3.3.2 – Get Ready for Push Notifications

VSee api update release

Last week, VSee released new versions for Windows, Mac, iOS and Android.

The new version numbers are:

  • Windows 3.3.2 (26529)
  • Mac 3.3.2 (26529)
  • iPad 3.5.2 (26529)
  • iPhone 2.1.2 (26529)
  • Android 1.7.2 (26529)

All clients:

  • Prepared for push notification support on future release.

Android and iOS:

  • Use anonymous style for chat and call notifications while VSee is in the background.


  • Fixed bug where VSee doesn’t select the right audio device on startup if there are many audio devices available on the system.
  • Fixed crash when resizing video window.


  • Fixed bug where VSee doesn’t select the right audio device on startup if there are many audio devices available on the system.
  • Skip regular VSee installation if VSee was previously installed using MSI installer.

This release is not a required update and does not break compatibility with previous VSee clients. If you have any questions about this update, please don’t hesitate to let us know.

To see if you are on the latest version of VSee:

Windows  – Click the Help icon in the address book –>select “About VSee…” and see if it is the newest version. VSee will download the newest client for you (which will show as a checkmark in task tray icon). Simply restart the program to use the updated VSee.

Mac  – Click “VSee” top menu and choose “check for updates.”

Please contact VSee support team if you have any problems, questions, or suggestions!

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